Components and Architectural

Greetings, I’m able to control the volume with hardware buttons on my Android device ONLY when I’m in the Sonos app or the Spotify app. I have no control over volume when outside the apps or from the lock screen. This Sonos support page (pic below) looks to be related, but the information might need updating. Within my own ‘App Preferences,’ there’s no option for ‘Hardware Volume Control.’ All the options that I do have inside ‘App Preferences” are currently switched ‘on.’ Any idea how I might fix this? M  

I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not “work from home COVID office that is also at my house”).I brought in a Sonos 5 speaker and went through the normal set up process.  The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever I’m at the office, the “Account”, “System” and “Services and Voice” tabs are all greyed out.  No matter how many times I restart the speaker, this is still the case. I was wondering if it was an issue to have 2 separate systems set up on different wireless networks, so I created a separate Sonos account with a different email address to have that account as my “standalone” office Sonos, but ran into the exact same issue.  Any thoughts?

My CONNECT (Gen 1) had been working fine for many years. About a month ago I moved it to a different part of the house and connected it to a different receiver. It worked fine up until yesterday when the volume, though on maximum on both the receiver and the SONOS S1 app, was very very low.  A little more than a whisper. All other inputs on the receiver are working fine. I even tried to connect my SONOS Connect to different inputs but still the same problem. I am at loss as I have had this unit for 6+ years without a hitch. Volume limit is OFF in the app. The problem happens whether the Line-Out level is Variable, FIxed or Pass-Through. Problem also exists though many services like Spotify, Apple Music, SONOS Radio Any suggestions? 

Hi, I am have having problems with the next/previous media keys on my new Logitech K780 Keyboard. Initially, when I set up the keyboard everything worked fine. It controlled which ever media player I had open, including (& most importantly) the Sonos Desktop App. Then yesterday they stopped working with the Sonos desktop app. Specifically the next and pervious song keys stopped working. All other keys including play/pause works fine. I have tried an online **keyboard test** , tried using other media player and my K780 controls iTunes and Spotify fine. I have also tried using other wireless/bluetooth keyboards and they along with my built in laptop keyboard control the Sonos desktop app to move the song along or go back one fine. I have also tired doing a safe restart on my laptop and disconnect/reconnected the keyboard several time. I have also tried restoring default setting through the Logi Options App. None of these simple troubleshooting methods seem to have solved the problem.

I have purchased a house with a Sonos system supplied. 3 x Connect:amps ZP120. I successfully transferred 2 of them to my new account, found them on app and grouped them together and hey presto - music. When I added the indentical ZP120 it found it but will not register it. All are connected to ethernet cables. I sent a diagnostic 103616749. Not sure where to go next.

I’ve seen older topics on this issue, but they were closed and it’s still occurring. Seem to be a few people experiencing this too.  When the Sonos alarm starts, often it plays the wrong station, and the display says both the correct station and wrong station. Sometimes it does play the correct station.I have mine set for BBC Radio 6, but sometimes it will play BBC radio 2 or radio 4.This is using the Sonos radio app.     

Hello,  I acquired a space that had built in surround sound in different rooms. I want to reconnect and make use of these speakers. I recently purchased a Sonos Amp and am trying to connect it to the Russboard EZB-8 that was already pre installed by the previous tenant. What kind of cable do I need to install this? It looks like I also need a 4 prong phoenix connector?Anything I have to worry about as not to blow up the amp? Thank you for any help!  

Hi, when launching the installer EXE for the S2 Windows app as NT AUTHORITY\SYSTEM, it fails to install with the Windows Installer error: If I install as a user and run it with local admin / accepting UAC, it installs fine. We must be able to install this as system as most endpoint management software install software in this context to install software system-wide on a device.The problem also exists for the 130 installer, too.Grabbing and installing the .msi when extracted to %temp% as the InstallShield installer starts allows a successful install, so perhaps it’s some funky config in the InstallShield installer?

Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds 

Hi Team,Since the update of IOS 15 i could not airpplay youtube on any of my Sonos Device like Play Five,Play One,Arc.When i airplay i get “Somethig went wrong” black screen on youtube app in phone and no audio on Sonos or Phone.But Airplay does work directly on my LG TV for youtube.This is happening since IOS 15 update and the current version is 15.3 and youtube app latest with premium sunscription. Regards,Varadh

Hi.My Playbar keeps disappearing from the s2 app.when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.also my sonos one surrounds will not connect to the playbar. I submitted this diagnostic report 1021399668.any ideas?  

This happens in both my Sonos app on my iphone and desktop. Songs in a number of my playlists(both user created and Spotify created) are greyed out. For instance, if I go to the Spotify created playlist “All Out 80s” in Sonos the song Just Like Heaven - the Cure is greyed out. If I go to the Spotify app then it will play just fine. 

Hi, been using a Sonos amp with no problems for about 2 years. Went to turn on today and heard a click then nothing. Out of warranty, and as an engineer stripped it down. Fuse ok, but I saw a chip had blown on the power board. U3, between R20 and c19. Could somebody let me know what and if this chip is available? 

I switched out Playbase for Arc and now the surround L&R speakers are not working.  They are still showing up in the system for that room in my app.  

Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.

Ever since I paired my Dish Network remote with the beam. The cancel button (on the remote) refuses to work half the time. It only started happening, once it was paired with my beam! Is there a way to UNPAIR it with beam, to see if this is indeed the cause of the my problem? 

Often, but not always, when I select a playlist on Spotify from my Google Pixel phone, the Sonos speaker Play 1 will play 3 songs.  Then it will either stop or the Sonos app will start playing songs from a different playlist.  When it stops, there is no way to kick start it again.  I have to close the Sonos app AND unplug my Sonos speaker and hope my phone will capture it again.  Often times, all my Sonos speakers are either not found or appear greyed out on the device list.  And I am stuck listening to the music on my phone.  Does that make sense? I haven’t seen any similar issue on the online forums.  Please help.  This has been going on since I got the speakers 3 years ago. 

Hi My Sonos speakers wake me up with the Sonos alarm signal instead of a selected radio station. No mather what I do, change, replace or delete, the chimes keeps playing. I do have another exactly the same alarmsignal on the same system, but it wakes me up on another day and it works fine. thanks, Martijn

Hello,New Sonos customer here. Just added a new sub to my ARC. The ARC is connected via ethernet drop to my ASUS router, there is a managed switch between the two. The sub, which I followed the directions on for installation, appears on my Sonos app as part of the ARC setup, but alas, no matter what kind of signal I put through the ARC the sub is silent. I do not feel any vibrations from it, nor, when I put my ear up to the rectangular opening, do I hear any kind of bass tones. What I DO hear very, very quietly is a type of fluttering, as if there’s a card snapping on a bicycle spoke array while far, far, far away. It’s very faint, but I can hear it when my ear is up to the hole.FWIW, I’ve rebooted my router, I’ve checked the status of the IP addresses on the Sonos app as well as the ASUS router app. Everything SEEMS like it should work, but alas, I’m not getting any sound out of this sub.HELP!!! I want so desperately to really enjoy this Sonos equipment and have a pair of Ones arrivin

my brand new Sonos 1 speaker is vibrating when there is bass.  It’s not even at half volume. 

Have 2 Eero Pros in my house, the one connected to the modem is hooked up to a Play:5 and that is outputting SonosNet. My other Eero is in the bedroom with wireless backhaul. I removed the saved network credentials from my Sonos app so it is only connecting via SonosNet and am on Ch 11.After a slightly painful set-up process getting everything up and running, my only issue right now is that I can only control my speakers when my device is connected to Wifi 6.Not sure if this can be fixed but is is super annoying. At least on my Android devices that support Wifi6, the Wifi6 symbol in the notification bar shows a “6” symbol. On Apple devices there is no indicator.As soon as I go to the kitchen or the bathroom, Eero determines it is too far for Wifi6 and switches to regular wifi (Still 5ghz from checking the Eero app), the Sonosnet speakers can’t be found. Is there anyway to make it available on regular wifi?

Hi,I am having difficulty connecting to my new Arc which was bought as part of home theatre. Sub and 2 x One SL have no issues.I’ve spoken with help line and we discovered that 2.4GHz wasn’t working on  my modem. This has now been rectified following a reset of the modem as instructed by Telstra and I can connect to 2.4GHz on iPhone and iPad.I am still unable to connect to the Arc. Can someone please let me know if I have set the modem up incorrectlyI have a Telstra Modem - Technicolor DJA0231Software version 20.3.cFirmware version 20.3.c.0389-MR20-RAThe 2.4GHz and 5GHz wireless networks have different names and passwords 2.4GHz Interface settings areEnabled Standard 802.11  b/g/nChannel 11Channel width 20GHzShort Guard Interval - OnCyclic Delay Diversity - AutoSpace Time Block Code - OffOutput Power 100% 2.4Ghz Access Point settings areEnabledBroadcast SSID - OnSecurity Mode   WPA2 PSKWPS - OnWPS AP Pin  - not selectedWPS AP PIN Code -  8 digit number which doesn’t look as if it can b

Had a beam and Ones set up beautifully with a decent tv for a couple of years without any issue. This week, for no apparent reason, certain channels won’t play sound. All ITV channels for example, even ones in HD are silent. BBC fine. Netflix went silent but I’ve fixed that I think.  I’ve updated the Sony tv, no change. I’ve changed all available audio output channels. PCM silent. Audio 1 digital option works, audio 2 doesn’t. I’ve checked all cables. Fine. Music is fine.  I’m utterly flummoxed. Any help gratefully received. It’s not the end of the world but the kids are annoyed.  it’s a Sony 4K tv.  

So weird.The PC app keeps asking me to search for updates.I do that and update it.It says done Reverts to asking for me to search for updates I still cannot connect to my system through the PC app I CAN connect on the iPad or iPhone app  NB: PC is wired to my network, not Wi-Fi All my components are S2Please help!

I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset.  I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.