Components and Architectural

Hi all,yesterday I’ve changed my wifi (router and internet provider) at home.If I open the sonos app from my phone the “System” voice is greyed out (see image below, sorry for the italian).The alert I see (“impossibile trovare il Sonos System”) does not fix the problem: it can find my sonos device, I push the back button but the it can’t find the device.Another problem is that I have the old wifi but without internet adn if I try to connect my phone to the old wifi I can select “System” and try to change the wifi connection of my Sonos envirorment but the procedure stops when the app checks it the the app itself is updated. This is frustrating.I’ve also tried to reset the Sonos One device: 1. unplug the power; 2. press the back button; 3. keep pressing the back button while plugging the power. Nothing. Any suggestion?can you please help me?   

Hi All. I have had my Sonos Arc for some time now now, would say about 7 months and it has recently developed a whole host of problems. Some of which have been fixed, but the there is huge problem with the audio popping and crackling while browsing content in Netflix. Currently using and Apple TV 4K, not the latest generation, the generation right before. And everyone I switch to preview another show or movie, the audio coming from the Arc pops or crackles. I have all hdmi 2.1 cables. And everything is set up correctly. So not sure what the problem is, just afraid that this will cause damage to the speaker long term if it keeps happening. I have already done a full reset for the system with a Sonos tech, and this did not fix the problem. 

I have a Playbar from 2015 that suddenly stopped working. The white light is solid when plugged in but doesn’t react to any type of reset. I’ve tried the hard reset but the white light stays on. I’ve spoken twice to Sonos customer service and have tried everything. They told me there’s nothing that can be done and that the Playbar software is essentially broken and that I have to buy a new one. I’ve even tried restarting with an ethernet cable plugged in but without success. Any further ideas or is it just a dead piece of electronic now? 

My indexing is no longer working properly.  I have been using the same NAS share for about 15 years with Sonos but this just started happening a few days ago.  I only see a small fraction of my folders and songs in my genres now.  I removed the share a couple days ago and re-added but it has now happened again.  Re-adding my share takes what seems hours.  I also do not believe I am anywhere near the song ljnit as there are approximately 20K songs on the share.  Also sometimes I will not see a folder but then can move it to another folder, re-index and then I will see it.

I’m having difficulties using my new Sonos Arc with Airplay. The Arc is connected to the same network as my phone, however it is not listed as an airplay device. Additionally, when I look at airplay settings in the Sonos App, the message ‘no compatible products found’ is listed under Airplay Compatible Products. I've tried disconnecting and reconnecting to wifi and bluetooth which doesn’t seem to help. All other apps seem to be working with the Arc, for example Alexa and Spotify. Any ideas for how to get it working with Airplay? Thanks in advance!!

Hi we have an arc sub and rears in living room and a pair of Sonos Ones in bedroom. Asus Router and Ai mesh system. Randomly individual items disconnect or drop out for no apparent reason. Internet is fines, Wifi appears stable ? 

Until very recently I had my Sonos system connected to my NAS through a Raspberry Pi, as this got around the problem of having NFS on the NAS and Samba on the Sonos. It worked great.I had no issues playing music off of it, but when I added music to the server and re-indexed the new music was not showing up. I tried removing the music library and re-adding it, and I was not able to re-add it.Now when I try to add the music folder, it asks me for the username and password, which it accepts. I get a notice saying “music” is now set up on your Sonos system I see “Music Library - Indexing...” show up on my music sources window.  On the Music Library Settings page, I see the spinning wheel with “Updating Music Library… Please wait.” After a few minutes, the “Music Library - Indexing...” disappears from the Select a Music Source tab. The Music Library Settings page still shows the spinning wheel (this continues indefinitely until I close and reopen the Sonos controller.I have no issues reachi

Hello, i have issues with Sonos One SL and wi-fi: the speaker disconnecting after 5,10,15 min, no matter. Wired it works fine. After disconnecting i must reboot speaker or just connect it to internet cable. I try change wi-fi channel on sonos app, change channels on router config - no luck. I think, that Sonos lost wi-fi connection, when around is others networks. My friend have same issues with two speakers. After he move to village, where is no others network around - problem gone. I use tp-link3600 with latest dd-wrt drivers. diagnostic number: 1563495517. thanks,

I consistently get this error whenever I try to change any audio source or change roomsI can change volume for the existing selections onlyI have 5 amps and if I power cycle all the amps I am able to make changesBut only one selection will work after the reboot and then its back to the same problemI have Sonos OS S1 

Hi folks, I've looked at many threads on the topic of low volume. I have already looked at all the resistors in the small circuit that is for the amplifiers and measured them. They are all ok.Except for the Mosfet (Q27621), I don't know how to measure it and what kind of results have to come out. Can you help me with this?And where would I get this mosfet if it was defective?Are there any other sources of error for the low volume?

I just wanted to share a fix to an annoying problem that I kept encountering.My iPhone constantly kept disconnecting from the sonos system—I would be enjoying music in my room in the morning, and then I go out for some errands and for some reason when I come back my iPhone doesn’t connect to the Sonos system, having have to do the whole unplug your router thing. I’m sure some of you have encountered the same problem. I’ve found a solution that worked like magic. Go to your iPhone settings app and to the WiFi settings. Click on the info icon for whatever wifi you’re using at home for sonos, and disable the “private address” setting. This should get your iPhone back on the sonos system and prevent you from having have to unplug your router over and over again. I hope this helps anyone in the same situation. Happy listening!  

Sorry, I am sure this has been asked before - but I can’t find an answer. Problem: I have six x MP3 files that I would like to attach to my Apple Music as a playlist. These are jingles so only small files.How do I install these files in Apple Music, so I can play in Sonos?  Or do I install directly into Sonos? Grateful for easy guidance please? Thanks

My set up is the following: turntable connected to Sonos Port via line in; Port connected to preamp phono line in; preamp connected to stereo amplifier. Hearing a hissing and static noise while music is playing via line-in on S2 app. Volume level is fine. The sound quality is fine coming from the turntable through the preamp to the amplifier when  the Sonos port is disconnected. Please help.

My Sonos speakers are connected through my eero WiFi system, but the speakers keep disconnecting. I have tried unplugging the router (AT&T), unplugging the Sonos speakers from power, and unplugging eero access points, in various combinations, essentially rebooting the system. Nothing works. Each time I unplug the Sonos speakers and plug them back in, the speakers will work for a few minutes and then lose connection. This problem has rendered my Sonos speakers unusable. Please let me know how to fix this. Thanks in advance.

Yet again the wonderfully robust and user friendly software messes up my day. The Sonos software and update process is a piece of junk, there’s imply no way it should behave as it is, the lack of attention to detail is astonishing.The hoops we have to jump through to get something working is absurd.Of course to complain means I’ll get asked lots of questions, I’ll be asked to unplug this and that, connect this or that to something else with a piece of cable and so on and so forth, all the burden is on the customer.I tried to update because the PS controller software insists that I update, yet it always fails. If I try the same update from my iPhone, again it fails.The iPhone fails (I think) because the controller is “not S2 compatible” whatever that means. The PC software is not S2 yet that also fails and the error code I get varies each time.e.g. “Error code 30: BRIDGE” or “Error code 1002: BRIDGE”.If these error codes mean something then why not pull down the message text and display

Hello, I have 2 sonos 1 stereo paid with a sub, 2 more sonos 1 stereo paired, a move and a roam. When skipping a track the move and roam will play right away. Sometimes the others will play right away then drop out then come back. Sometimes they just wont come on for 30 seconds or so.  I have unplugged them all and restarted the router. That didnt help. I changed the router channel from auto to channels 1, 6, and 11. Non of those helped. Any ideas would be appreciated im prettu frustrated. Thanks for your time.

I upgraded my Sonos software from Sonos 1 to Sonos 2 yesterday and now my Sonos Amp which was fine,  doesn't see my Samsung TV.  All settings are correct but the TV is no longer showing in sources and  when I wet up TV it doesn't see it.  Connected to HDMI ARC and CEC enabled.  I saw the are issues with the beam similarly, and I had issues yesterday on another TV, and although it couldnt see the TV it did suddenly start working   Any ideas?

Starting about a week ago, I can no longer play Amazon Music on Pandora. Specifically:Everything seems OK; I can see all stations, suggested play lists, and so on But: When I play anything, it takes a long time to connect, then it plays for a few seconds, but only on one of my (7) speakers/amplifiers/rooms, switching back and forth between them Eventually, after a few seconds, or sometimes right from the start it says: Insufficient connection speed to playHowever, I have 300Mps speed confirmed through the house, and Pandora plays just fine. I also confirmed that I can play Amazon music through the laptop without any problems.  Any idea how to troubleshoot this? I already disconnected and then reconnected (added back) the Amazon service to Sonos 1 (I was an early adopter, so all my equipment is the old equipment). Any ideas? Anything to do with Amazon’s latest offer of “HD” (not sure exactly what that is)Greatly appreciate advice!

Hi all i wonder if anyone could help, my knowledge isn’t great regards this stuff to be honest so I’ll try my best to explain the problem.it started (well I say it started when I done this but it’s more like when we noticed it so I don’t think it would of made any difference) I recently changed my Netgear Nighthawk router for a TP-Link Deco X20 mesh WiFi to help improve WiFi everywhere but it’s been a headache since I done this but I’m getting there with it. So I’ve had to reconnect all the sonos stuff we have to either S1 or S2 (a pain in itself) my lounge was connected via a Beam (Ethernet) plus Sub and 2 X surrounds (Play 1s) but since I reconnected the lounge it wouldn’t connect to the beam via Ethernet (very strange) so I connected them all via WiFi. Anyways most of the channels/programs sound correct how ever we have come across a program called (Zoe’s Extraordinary Play list) (not my thing I should add LOL) anyways when this is on the main sound comes from the Left surround soun

First set up went really well. Yesterday my son connected through Bluetooth but then the Move would not reconnect on the network. After various tries I reset my router and it connected but then the touch controls would not work even if I toggled them on off in the app. So I did a reboot of the sonos move in order to reset everything but now the app cannot find it even though I reinstalled the app and tried two different mobile phones. While trying all the above I noticed in a wifi analyzer app at one stage the move had its own WiFi signal. However after switching the move on off a couple of times this signal has now disappeared from my those my analyzer app can see which I guess is a bad sign. The green light continues to flash of course.Edit: The WiFi signal on the move came on or restarted when pressing the join button and went to orange light. 

My upstairs device that is connected with a cable directly to my router is having intermittent issues fading in and out, whereas my downstairs device that is on wireless is not experiencing the same issue while the same music is playing on both.I have Diagnostic code of : 2040040496

I have several older ZP80 and Connect units with failed analog out stages but zero appetite for pitching my entire system for S2 replacement devices.  In the past I’ve rescued an older ZP100/Amp by replacing obviously failed bulging electrolytic caps.  Hoping there might be a similar component level fix for this apparently all-too-common failure mode of the older Connects. If it’s a matter of some simple passive component(s) that have given up the ghost but can be readily reworked that would be ideal.  If the audio codec IC itself the culprit then that’s rather more involved.  Plan B is to buy a cheapo ADC from Amazon and hope the digital outs still function on my two failed Connect units.

Hello, I have the same issue as in this topic. The line-in used to work well, but now, it comes and go : I made a factory reset, without success Tried several RCA wire, of course Reboot router, of course Checked that Line out from the Hifi Amp was OK, of courseI called the technical support, of course - no comment - the guy/girl was not aware about the use cases of the Sonos Connect (Turntable > Hifi Amp > Connect RCA In or Connect RCA Out > Hifi Amp > Hi-fi Speaker)  I send my logs to the support : no idea - Your Connect is KOThis is the limit of Sonos in 2021. No fixing - No repair : You just have to buy the new model.Any idea? Thanks a lot.

Hi,I recieved a Sonos One SL for Christmas and would be very happy with it, however I seem to have an issue with it where it keeps disconnecting from my WiFi. It will only disconnect when it starts to play a song, and 9 times out of 10 it will disconnect before the song is over. If I don’t play any song the speaker will stay connected to the WiFi without any issue.I have tried removing my WiFi from the list and re-adding it, however the issue still persists. The speaker is located very close to the router, and I have tested it at various distances but this seems to have no effect. If the speaker is plugged into the router via ethernet cable then I don’t run into any issues.I have checked that my router settings are set to be compatable with the speaker, and so far as I can tell they are (standard is set to 802.11 b/g/n, and the security mode is WPA+WPA2 PSK).I have submitted support diagnostics if you need them, the confirmation number is 1165836081.Thanks in advance!

This issue has been posted several times on here by various users, and no real answer / solution has been provided yet — so let’s try one more time!I’ve had this issue for around 6 months now, started as soon as I switched back to Apple Music from Tidal.The Problem: Certain views of “My Music” cannot be accessed in the Sonos controller app. For me, the issue is isolated to “Apple Music → My Music → Artists” and “Apple Music → My Music → Albums”. The precise error message is “We’ve run into a problem. Try again.”SONOS TEAM: this is NOT a wifi issue, and I’ve already gone through the obvious troubleshooting steps (all the way down to a complete factory reset across every speaker and set the system up again from scratch). I’m a technology architect, I deal with issues like this everyday. This is a software bug that needs to be raised with the appropriate product manager. The fact that Playlists and the Songs are both working perfectly fine makes this glaringly clear to anyone familiar wit