Hi,
I am having difficulty connecting to my new Arc which was bought as part of home theatre. Sub and 2 x One SL have no issues.
I’ve spoken with help line and we discovered that 2.4GHz wasn’t working on my modem. This has now been rectified following a reset of the modem as instructed by Telstra and I can connect to 2.4GHz on iPhone and iPad.
I am still unable to connect to the Arc.
Can someone please let me know if I have set the modem up incorrectly
I have a Telstra Modem - Technicolor DJA0231
Software version 20.3.c
Firmware version 20.3.c.0389-MR20-RA
The 2.4GHz and 5GHz wireless networks have different names and passwords
2.4GHz Interface settings are
Enabled
Standard 802.11 b/g/n
Channel 11
Channel width 20GHz
Short Guard Interval - On
Cyclic Delay Diversity - Auto
Space Time Block Code - Off
Output Power 100%
2.4Ghz Access Point settings are
Enabled
Broadcast SSID - On
Security Mode WPA2 PSK
WPS - On
WPS AP Pin - not selected
WPS AP PIN Code - 8 digit number which doesn’t look as if it can be changed
WPS Device PIN Code empty box
Protected Management Frames - Enabled
Band Steering Enabled - Off
Do these settings look correct?
Is there anything else I am missing?
Thanks for any help
Tim