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I am about to lose it…I updated my whole network with new router and switches.The name (and password) of the wifi is the same.I have 3 Sonos One (Gen2) and 1 Port.I tried to reconnect my Sonos to my new network but without any luck.I tried to update the network, no luck.I tried to factory reset all my Sonos, without luck.I tried to plug 2 of the Sonos One by ethernet, no luck.I can go through the whole setup process for my Sonos but when I am done, the app see nothing.“Your system not found on wifi”Sometimes, I got the message:“Your Sonos One has been added, but may not appear in your system. If so, unplug the powercord and plug it back in to finish the setup from System Settings”.Not quite what it means because I cannot find this “System Settings” unless starting the whole process again…. without luck!What am I missing here?

After working perfectly for a couple of years I now get a message that there are “no playable products”. I’ve tried rebooting but none of the components in my system connect to WiFi. I currently have a Beam Gen 1, 2 x SL One and a Sub. 

Under General Settings - About Your SystemPlease could the BSSID be displayed for each speaker.This information is already available under the Device’s Network Settings but having on the About Your System display would make it easier to check for any anomalies when trying to understand possible network issues for Speakers in a Room.

Long time user here with a new problem I cant seem to get fixed.I have one room in my system, called Office. I have a stereo pair of Era 100 and a Sub Mini. I have other Era100s around the house and a home theater of an Arc, Sub and 2 Era300s. Since the last update, the Office system keeps disconnecting. Everything else works fine. Tried all the regular stuff rebooting routers, unplugging speakers… even tried factory resetting the speakers in the Office room and re-adding. Still cannot get the Office back up. Every other device in the house on the network is running fine, even tried moving the Office room speakers to a different room. Nothing works. I can get the speakers connected, but then it will randomly disconnect and be unavailable again. Any ideas while I still have some hair left that I have not pulled out?

I have a Beam, two Sonos 1s and a sub woofer, set up as a group in Living Room, which all work perfectly on the Sonos App. However I have a Sonos One I would like to use in another room, but when I connect it to the app, it appears and works fine, but the Beam group all disappear from the app. My TV still puts sound through them but I have no control of them through the app. If I disconnect the One, the Beam group comes back onto the App. Any help would be gratefully received.

We have an older Sonos One system. It works well for streaming, but we have a number of records we’d like to play. At this point, we have not purchased a turntable, so are open to suggestions.As we have Ones, there’s no way to use wired or Bluetooth connections. Is there a way to use one of our computers to act as an intermediary between a WiFi turntable and our Sonos Ones?

Can anyone advise on this please? I have a lot of Sonos components - two Connect:Amps, 4 Play 1s and 3 Play 3s. Everything is running on Sonos S1 as most of them won’t support S2, and all my music files (about 50,000) live on a 10 year old Buffalo Linkststion Duo LS-WXL NAS The NAS also has video and movie files that are accessed by the various TVs around the house The whole home network is wired so nothing, including the Sonos, is wireless (except for iPads etc). It looks like my NAS is failing - I’m still working out if it’s a failed drive which would be easy to replace or if it’s the whole unit. If it’s the whole unit that needs replacing then I can do that but my question for anyone here is, what replacement NAS do it get? I need it to run with Sonos S1 or I’d have to replace my entire and expensive Sonos system, which I don’t want to do as there’s nothing wrong with it. Im not en expert in these things but I gather there may be an issue with SMB versions with a new NAS and Sonos S

Using : Sonos Controller for PCUsing Version 17.2.2, Sonos OS :S2Build: 90068190Sonos ID:  *********Windows 10 with latest updates.I just setup the music library using my PC internal drive.  I worked through the 913 Errors and the library is working, and playing music.  My problem is the SOME of the music files just don’t show up in the shared directory within Sonos.  The files are the same type as other files, (wma).  I’ve tried moving the files to other locations in shared directories.  I’ve specifically shared the file directory.  I’ve tried moving the un-seen files to other library directories containing files which are visible and playable.What could be preventing the files from showing up in the Sonos library? Moderator Note: Modified in accordance with the Community Code of Conduct. 

I have issues with the sound sync on a certain channel (TV4) in Sweden when I have my Sonos system connected to my TV (Samsung S90D).  The problem is quite random and will usually appear after the commercial break. If I change channel and go back again the problem will disappear.  I have tried to use both Ethernet and WiFi connected to the Arc Ultra with a good connection but it is the same both ways. If I disconnect the HDMI cable from the sound system everything seems to be okay again. I have changed the sync settings in the software but the problem will remain.  Any idea what can cause this sync issue?     

When I try to connect my Zen Mini music server to Sonos, I keep getting the error ‘Unable to connect to Zen Mini computer’.  This has started happening after updating the Innuos software,  And I have some internet traffic that connecting music servers is difficult with the Sonos S1 app, but I’m unable to upgrade this because my Sonos hardware (Connect Amp) is incompatible with S.  Anybody know any workaround solutions?

Any have issues with the Arc’s volume fluctuating in its own? I’ve talked to Sonos multiple times and have tried numerous solutions to no avail.  I’ve tried the following:Bought new router that supports 2.4G replaced HDMI cable

Zamówiłam online jedną kolumnę, pieniądze zostały pobrane za jedną, ale na stronie widzę dwa identyczne zamówienia.Czy możemy to poprawić? Moderator Edit: Translation by Google Translate- I ordered one column online and was charged for one, but I see two identical orders on the website.Can we fix this?

I am completely new to Sonos but I’ve just moved into a property which has a Sonos system installed.  I believe it’s quite an old system.There are several speakers in various rooms in the property and it seems they are all wired to a hub.The hub consists of  2 x SS30 3 Way Speaker Switch which seems connected to a Sonos Amp.  The bottom of the Amp has this  Model:  CONNECT: AMPI have zero idea how I’m supposed to use this and would love some advice.Do I connect with Bluetooth and a Sonos App?  Can I stream music from my phone (spotify) or is my system so old that I have to attach an actual music player (for example a CD player)?Is this system worth keeping?Thank you in advance for any advice. 

Just got rid of my Bose system because I wanted WiFi. I’m going bonkers constantly changing the volume for each song. There is absolutely zero consistency.  Please tell me there is a fix.  This has never happened with any other speaker I’ve had.  It’s across the board with my roam, Arc & 300 individually.  I can’t find any setting in the app to gain consistency between songs. just so it’s clear when a playlist changes songs in a que the volume might get super loud or super soft. It never plays from one song to the next without a level variation.  The actual setting doesn’t change, but the listening level changes. So it might stay on a 28, but that 29 will vary greatly.I’m really starting to question my decision. thanks for any suggestions.  oh - mostly Amazon Music through Sonos app - I rarely use the Sonos music but it happens on their radio as well. 

Cannot get upgraded to download successfully. 

I’m raising this issue yet again.   I can confirm that that Sonos Arc Ultra displays the same issue with the very latest LG C5 TV.   So this problem is not confined to some older TV’s or some small subset of manufacturers.  Sonos seems to be intent on completely refusing and ignoring the problem.  This is a bug.  When is Sonos planning to fix this? Once you have Sonos Arc connected through HDMI ARC connection, you can no longer use built-in TV menu to route the sound to whatever output you want - be it internal TV speakers, headphones connected to TV or anything else.  After a few seconds the sound is again routed to Sonos.  I have previously confirmed on Samsung TV, that this was not a problem with the Samsung soundbar or Sennheiser sound bar.I already raised it previously reporting it for other TV model and it was closed: Also found similar issues reported here:https://en.community.sonos.com/home-theater-229129/conflict-between-arc-and-bluetooth-headphones-6890718https://en.community

Hi all, I would need your suggest. I like to listen music on Spotify. My favorite music is trance/progressive/melodic. I know that Spotify doesn’t have Dolby Atoms and so what type of Sonos should I choose? Maybe Era 300 could be useless. What do you thing? Thanks in advance.

I’m trying to set up a new alarm in my speaker but it refuses to shuffle the playlist.   I have another alarm set with a different playlist and it happily shuffles that one, but no matter what I do with this new alarm, it will not shuffle.   I have the playlist set to shuffle in Spotify, I have the shuffle button in the alarm section but nothing.  I transferred the playlist to Sonos and put it on to shuffle, but it turns off the shuffle!  Any ideas? 

I wanted to share this in case someone else runs into the same frustrating issue I did: TV: TCL P7K QLED Google TV (2025 model) Soundbar: Sonos Playbar (2015) Connection: Optical cable (no HDMI ARC) Remote: TCL stock remote (IR + Bluetooth hybrid) 🧨 The Problem:The Sonos S1 app wouldn’t complete remote pairing. Sometimes it would recognize the first Volume + press, sometimes not. If it did, it would fail on Volume - and say “volume control with optical is not supported” (which is nonsense — Playbar is designed for IR+optical). Disabling HDMI-CEC on the TV didn’t help. IR confirmed working via phone camera. Bluetooth turned off didn’t work. Factory reset on the bar made no difference. Universal remote wouldn't pair either (even though it had worked with the Playbar before). ✅ What Finally Worked:After all else failed, we just started mashing the requested buttons repeatedly during setup like we were speed-running a boss fight in a video game.Literally just kept pressing V

Looking for a 2025 response - I have managed to use an extender to have one room in my kitchen while the rest connect to the router.  For a variety of reasons I am considering trying a Powerline Extender (Netgear to be the same as my other devices).  I would switch the extender into Access Point mode.  I should then have the same single network SSIDs (not new ones from the Extender).  I am thinking this should help if the Powerline works.  Live in a cement house so can add ethernet easily.   I read many posts from years ago and wondering if anything has change or any views on this in today’s world with the current S2 app etc.      Thanks in advance.

Hey Sonos fam,Quick sanity check before Christmas.My mom wants Sonos speakers for her kitchen. The room is roughly 5 x 10 meters, open, fairly lively acoustics. Mostly used for music while cooking, hanging out, not critical listening.We have a fixed gift budget. That leaves me with two realistic options:•    Two Era 100s (stereo pair)•    One Era 300Two Era 300s would be ideal, sure, but that’s outside what we agreed on.My dilemma:Stereo separation and room coverage vs. the spatial / fuller sound of a single Era 300. I’m leaning toward the two Era 100s for balance and coverage, but I’m not sure if one Era 300 would actually outperform them in a room this size, especially without a second one.Anyone here with real-world experience in a similar space?Not looking for specs, more for lived experience.

Hi folks, I’ve recently upgraded from a Sonos Beam Gen 1 to a Gen 2 and have a query about Dolby Atmos effects. The Sonos Beam Gen 2 is located in our lounge, which has a roughly 10-foot high ceiling with a light fitting on the middle that hangs down slightly. At the moment I can’t seem to hear any rear or overhead sounds when playing Dolby Atmos content. I’ve used Trueplay to set up the soundbar, but does anyone have any recommendations for possible Height Level audio settings, please? I’m not sure whether to go lower or higher in those settings (or leave them at zero) in order to pick up any overhead or surround sounds. Thanks in advance! Matt Moderator edit: Changed Gen 1 to Gen 2 for clarity

Hi. I am looking for some wisdomI have a sonos ONE in the kitchen which i really like. Recently i have done an update as there was some difficulty with the sonos app finding the speaker ( i was still able to mostly find the speaker on spotify)Since then it seems the speaker is invisible to the app and to spotify. My wifi set up is with the BT router in the lounge (other side of an old brick internal wall from the sonos speaker) and a BT wiFi Disc extender in the room above the kitchen to reach the loft office. From my reading the sonos speaker systems are disrupted by having the wifi extender with the same SSID - I have read that you cant change the name of the WiFi disc as it just repeats out the wifi signal. So it seems the option is to Buy a mesh network - £250 ishbut…I was wondering...if sonos use sonosNET can i plug a sound bar into the TV and the wifi router and then the sonos ONE in the kitchen should attach to that network and not the WIFi? This would be cheaper and i would get

I’ve had an Arc (plus a few other speakers) in our media room, along with an ATV for forever. Everything was working fine for a couple of years. Within the last month, I need to disconnect (using the ATV and volume-down button) and then reconnect the ATV remote in order to control volume with the Arc. This procedure works about 20% of the time. I have to do it again and again in order to regain volume control with the ATV remote.To repeat. every single time I power down the TV and ATV when I turn the system back on, the ATV remote control is not capable of volume control with the Arc. Then I go through the “remote unpairing” steps one to ten times, and it works again. This is a new issue. It worked perfectly for years before a month or so ago.

Hi everyone,I’ve been working with Sonos Level 2 Support on this issue (case **********), but I wanted to check if anyone here has found a working solution for this situation.Device details Model: Sonos Connect:Amp (C100) – second-hand unit Serial number: *************** Software version: 78.1-52020 (S2 16.1.1) Hardware version: 1.17.3.1-2.1 Accessible locally on port 1400 Internal pages responding: /status/zp and /support/review Shows: StubReason: secreg QuarantineReason: – Added to my Sonos system, but playback is blocked until the update and secure registration complete. What I’ve tried so far Multiple update attempts through different isolated networks: iPhone hotspot → Mac internet sharing → TP-Link C1200 router → Connect:Amp via Ethernet Also tested on ZTE Wifi Silbo, Linksys mesh + Starlink (bypass mode) The update starts normally but fails at the end with Error 27 (also Error 1013 on macOS). The Connect:Amp clearly has internet access (download starts