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hi quick question as novice. Im buying a new tv and sound system for tv and audio for new open plan room. Being old i assumed i needed to provide an inset in the wall and provided a space 8cm deep big enough for 65 inch tv and sound bar.  I was talking to richer sounds and realise the tv are only 11mm deep so thought as they had  a deal on samsung 77 95 id put it over hole. they said i could put a sonos sound bar unnderneath resting on the inset. this would mean the sound bar stuck out 2cm from the tv. Richer sounds said this would be fine s speakers on the front. But reading install sonos says needs 100mm above bar, i would want to make this minimum i could as gap between two would show the inset and might look strange. Also they said if i bought the arc it could play the music for the room aswell, the room is approx 10m long 6m wide and tv just off middle of width wall. The other option is to go with tvs sound bar (free at moment with tv)   and put in seperate eras for music, Any sug

I cannot get the studio pair of era 300’s to work in conjunction of the existing theater system

Hallo all.I recently bought a Beam (gen 2), mini-sub and 2x Era100. Beam connects fine most the time, mini sub connects but doesn’t link or register so doesn’t make sound. When I attach the eras, they connect and can play music. When I try to play the same music on all three (without mini sub), it won’t let me. And it keeps saying cannot connect, please try again later.generally speaking, the whole system seems to be intermittently connecting to whatever it chooses. we don’t have a wifi extender, but we do have smart bulbs and plugs that use wifi connectivity.any ideas…? Would be super appreciated! :-)

I’m considering upgrading from my Apple homepods to a Sonos multi-room system for an improved sound and movie experience.I believe I can use my Apple Music and Spotify accounts already without issue.But before I make the jump I’d also like to know if I can listen to Lbc, Classic FM and Gold UK radio stations without a preroll ad or jingles before I start listening.I’m not a fan of the tunein radio model and would also  not be interested in any more subscriptions, I have more than enough of those already.Considering the outlay will be substantial, could someone please help out, before I make an order.Thanks for the heads up on this subject.

I recently stumbled upon the very interesting web app. I have three different locations on the same Sonos account, each with its own system (Home, Work, Office). The web app allows me to control and manage multiple systems remotely, which is fantastic.Once I've connected a system, I can't switch to another one. I have to disconnect and reconnect, but I can't change systems. Each time, I have to disconnect, clear all history and cookies to see the system options when I log in.Question 1: Do you have a simpler solution for switching between the Home, Work and Office systems (these are 3 different addresses)? Question 2: Can I manage an S1 system with the web app?Thank you in advance for your help. Moderator Note: Removed private information. Modified in accordance with the Community Code of Conduct.

Hi All,I am no longer able to listen to a station on myTuner Radio and I’m trying to get to the bottom of it.The station I’m trying to play is “Classical California KDFC.” It has worked for years without issue, but now I get the message “Couldn’t play content. Try again.” The station will play just fine on TuneIn, but I have no interest in using an app that plays 3 hours of ad rolls before a stream begins. It also plays through Sonos Radio since that is just a patch-through circus of ads from TuneIn. I have tried playing the station through my favorites and have tried starting a stream through a fresh search in case the URL has been updated, but it didn’t help. The stream works just fine when I use the myTuner website, so there doesn’t appear to be anything wrong with the stream—it seems isolated to Sonos. https://mytuner-radio.com/radio/kdfc-899-fm-403396/Any help would be appreciated. Thank you!

Tinny, Metallic, Physically Painful Audio on Beam Gen 2 After Several Months of Use – Am I Going Crazy? Hi everyone,I’m having a really frustrating issue with my Beam Gen 2 and I’m hoping someone here has experienced something similar or can point me in the right direction.After about 6–8 months of use, the sound quality suddenly becomes extremely harsh and unpleasant, especially when using Audible or Spotify through the Sonos app. Voices take on a tinny, metallic, almost “radio-crackle” distortion, and the highs become so sharp that it causes physical ear pain and worsens my tinnitus, even at low volumes. At the same time, the mids become barely audible, and the lows turn into a solid wall of sound, almost muddy and overpowering.This has now happened with two different Beam Gen 2 units, both showing the same symptoms after several months both at 6 to 8 months. I’m using the Beam connected to an LG C4 via eARC HDMI. I’ve already tried all the standard troubleshooting steps (rebooting B

I have an open concept first floor with a Sonos beam on a wall mounted TV. I have the amp and 4 speakers not sure where to place them anyone have some suggestions. I don't really need surround sound for the TV looking for more audio for the room. Do i need all 4? what should I do? 

As the title says, I tried hooking up my Hisense 65Q9G to the Arc Ultra via ARC and have not been able to get 5.1 to come through properly. If I set the audio channel to in mpv (video player) to stereo or 2.1 the sound seems to come through fine, but when 5.1 is sent to the TV centre (or front in general) channel audio is missing, so dialog are notably absent. This is when the source is my desktop, which was sending 5.1 DD successfully to my old Denon AVR. Playing a video from the TVs Prime app seems to work (5.1 surround), so it seems the issue may just be a failure to pass-through, rather than not being able to provide the data to the Sonos via ARC at all. Does anyone have any experience with this or similar “old” TVs with ARC? It is starting to look like my only option if I want to stick with the Sonos setup is to upgrade to a TV with eARC (with confirmation that the particular model actually handles external pass-through properly).PS: ARC is indeed selected in the Audio menu of the

Why is there no method to directly remove a speaker?  I have to wait for a timeout for my blown Sub 3 to be removed?These nanny-only methods are infuriating.  Some of your customers want to just get things done.  SONOS you can do better. 

Is it safe to install Sonos 8 inch speaker in the drywall without any reinforcement? They weight 9lbs each and will be installed on double drywall ceiling without additional bracing/reinforcement on a retrofit project. 

One of the stand pole caps, for Era 300 stand, cracked during installation.  How do I get a replacement? 

My play5 gen2 operate only by Ethernet. No way to Connect by Wi-Fi. Suggestions?

Sorry but this is tune in on Sonos only. What a joke and if you don’t pay you have to listen to wayyyyyy to many ads - even for ad free stations!!!! IHeart radio is free, everywhere, and no ads if you want to change the station. Hard pass.

Volume level slide bar will appear but an attempt to adjust volume makes it vanish or on occasion the slide bar won't appear at all. Anyone else have this issue? Resolution? Also any way to get the volume level number to appear on the tv screen? It sure is irritating to have to open the app just to see what level I am at.

Are there any speakers or a sub that can be paired original arc?

About 1 month ago, I set up a new MacBook Pro using macOS Tahoe and my Sonos system worked but I could not add my music library (yet again!!!). I used Sonos support by phone 3 times in one week. The last call was 3 hours long without any success. My only option, according to Sonos, was to allow customer support that enters my laptop and they try to add the music library for me. I have done this before but I really do not like giving anyone access to my machine. I gave access and 2 hours later still no music library and I was told that the customer support person had to leave me because they had so many other people to help. I have not heard from Sonos again.  Last week I sat down and tried the 3 options available for adding the music library and amazingly it loaded! I did not do anything different than what myself and customer service had tried the few weeks prior but for whatever reason it worked this time. Maybe Sonos finally corrected the cause of error 913. What makes me frustrated