Skip to main content
castalla
Local Superstar
August 20, 2018

Shambolic & Frustrating experience attempting to purchase from Sonos Shop in Europe

Ordered yesterday from Europe shop (12.00 BST). In seconds I received confirmation from Paypal.

24 hrs later there was still no confirmation from Sonos.

So, I phoned Sales contact number (Netherlands) - on hold for 15 minutes - then connected to UK agent (???). All this at international phone rates.

The agent was able to discover the order and informed me it was in the delivery system. I received a confirnation e-mail from him giving me the actual order number..

I just checked via my account for Orders - There are no orders listed!

This purchase was intended as a birthday present for Thursday - I took the Sonos blurb at face value (delivery within 2 working days).

So far, this has been a VERY negative experience.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    37 replies

    castallaAuthor
    Local Superstar
    August 20, 2018
    Update

    I have finally received notification of delivery - all 7 separate emails announcing the same information !!! ???

    Good grief
    It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
      castallaAuthor
      Local Superstar
      August 21, 2018
      ... item sent BUT no courier or tracking information given.

      'How would you rate your experience buying from the Sonos Shop?' - 1 star or less
      It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
        BoredofBalham
        Prodigy II
        August 21, 2018
        You order it. You receive it. Why is that 1 star. That your expectation exceeds their system seems to be your problem. You have been spolit by vendors who pander to you.
          castallaAuthor
          Local Superstar
          August 21, 2018
          I ordered it and received no information about the purchase. It's 2018 not 1998. This the first purchase I've made for years where there's no purchase information. The whole system is amateurish - why did I not get a confirmation of my order, why did I get seven identical emails saying the item has been dispatched ? Why no tracking information? Sonos Customer Care haven't even got the gumption to reply to my request for tracking info.

          1 star is generous in my book.

          By the way, I haven't received anything.
          It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
            Belly M
            Belly M
            August 21, 2018
            As you placed an order at the weekend it would not have been acted on until Monday, so would expect you to take delivery tomorrow. Hopefully it will arrive as they stated (2 working days).
            castallaAuthor
            Local Superstar
            August 21, 2018
            Agreed - but my complaint is the chaotic state of Sonos' communications to me as the customer. I have finally been given a tracking number (and apology for the error). A tracking number for which courier, as the email doesn't mention the courier's name? Just as well I recalled seeing DHL somewhere in the Sonos blurb ....
            It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
              tacobc
              Lyricist I
              August 21, 2018
              I wish I would have read this before I placed my order. The money is gone from my account, no order confirmation (60 minutes ago). Phone support tells me to call back next business day. No order under my account is visible. Very disappointed, wish I had ordered from a reseller instead.
              castallaAuthor
              Local Superstar
              August 22, 2018
              2 days delivery ???

              Tomorrow will be 4 days ....
              It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
              castallaAuthor
              Local Superstar
              August 23, 2018
              ... and now the 'Shipment is on hold' .....
              It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
              castallaAuthor
              Local Superstar
              August 25, 2018
              So, 7 days later from my original order, the package is still on hold. No replies from Sonos explaining what is going on. .... they have my money, and I have nothing.

              This. in my book, is disgraceful performance and behaviour from a so-called responsible company. It has all the hallmarks of a scam.
              It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
              Show more replies
              Terms & ConditionsAccessibility statement