Ordered yesterday from Europe shop (12.00 BST). In seconds I received confirmation from Paypal.
24 hrs later there was still no confirmation from Sonos.
So, I phoned Sales contact number (Netherlands) - on hold for 15 minutes - then connected to UK agent (???). All this at international phone rates.
The agent was able to discover the order and informed me it was in the delivery system. I received a confirnation e-mail from him giving me the actual order number..
I just checked via my account for Orders - There are no orders listed!
This purchase was intended as a birthday present for Thursday - I took the Sonos blurb at face value (delivery within 2 working days).
So far, this has been a VERY negative experience.