Shambolic & Frustrating experience attempting to purchase from Sonos Shop in Europe

castalla,

Is this the UK/European parcel delivery company (UPS etc.) that has placed your parcel on hold? You didn’t say who you were referring to exactly?

DHL ... but I've informed Sonos twice about this situation, and I expect them to do something about it. They choose the carrier.
I've also contacted DHL with no response..

So it’s DHL, only it seemed like you were blaming Sonos for putting your parcel on hold. I guess companies put their faith in a delivery company when they hand their goods to them, after which point, things are usually somewhat beyond their control.

Perhaps, come Monday Sonos may chase up the problem with DHL. Meanwhile it looks to me like your issue is really with DHL.

Nice try to absolve Sonos ! I have no real issue with DHL as I have no ownership of the item until I accept delivery - Sonos choose the carrier (I have no choice in the matter). I've informed them of the situation ... Let's see what happens on Monday.

At least it’s free delivery. I wasn’t trying to absolve Sonos, though it does seem they dispatched it in good time and sent you the tracking reference... I would certainly not have seen that as the hallmarks of a scam.

It’s when the tracking number proves false, that I would have been concerned.

It’s still early days yet and sometimes things can occasionally go wrong with parcel delivery, as I’m sure many of us have experienced ourselves in the past. I’m usually quite thankful it’s free delivery and that it is showing en-route, but I tend to be slightly more patient about these type of things. It’s hardly worth stressing over sometimes.

Of course, I've had delivery issues before. But Sonos takes the biscuit on this one - look back at the comedy of errors since I placed the order. I've had to crowbar info out of them at every step, and all to no avail. I just want somebody at Sonos to take responsibility for this and sort it out without further delay.

Looking back over your posts above, it’s not really that bad, I’ve had far worse problems with many other reputable companies myself in the past. You PayPal payment is protected anyway, so you have a fall-back 'safety net' position anyway.

The initial 'confirmation of order' issue was hardly worth your effort as you had the PayPal receipt anyway. Even if the Sonos systems were down, most companies will have a paper trail anyway. The seven receipts just confirms they probably had a system error... I would have ditched the six mails and just kept the one.. that’s the end of that really.

The parcel tracking at least shows there is something on its way to you... the fact that DHL have put it on hold is a separate matter and something to take up with them perhaps, but as far as you’re concerned it’s a free delivery service anyway.

It’s only been a week (five working days so far) and hardly worth stressing over at this point, most folk I know, just deal with it. It’s not even worth shouting about at this point in time, like I say we all have the occasional 'glitch' when it comes to ordering goods online. Your matter has hardly begun, compared to some of the problems I have encountered in the past from other suppliers.

Even if your goods happened to arrive damaged, for example, (hope they don’t) ..you just simply ask the company to replace them. I don’t see that there is all that much to complain about at this point, none of us live in a perfect world.

Nice try to absolve Sonos ! I have no real issue with DHL as I have no ownership of the item until I accept delivery - Sonos choose the carrier (I have no choice in the matter). I've informed them of the situation ... Let's see what happens on Monday.
Not sure if you’re from the UK, or your parcel is going via the UK, but it’s also the August bank holiday weekend period, which possibly means you may not get much from DHL until Tuesday. I mention that, so at least it allows you to not be too disappointed, come Monday, if your parcel has still not arrived by then.

The parcel left Brussels on Monday then stopped in Barcelona on Tuesday ....

Appreciate your comments in any event

Cheers

Another day passes ... and still on hold

sigh