What to get

Sonsos.  What is going on with shipping???  I just cancelled a $1,500 order because no one can give me a straight answer on what is going on.  Just “waiting and supply chain” noise.  I mean this is what, 3 years in, and that's still your excuse.  Nowhere on the order page was any of that mentioned?  I feel like you are trying to pull a fast one hoping I will sit for weeks waiting.  Can someone please give me a straight answer.  I still want the product and have other Sonos products, but this is really spooking me and making me consider changing course.

Hello,I am thinking of purchasing a Sonos Amp to power both my den bookshelf speakers and my outdoor speakers.  I would like to be able to turn off the indoor speakers when I am outside so that music doesn’t get blasted inside the house late at night and wake up the kids.  Old amps used to allow you to turn on specific speaker groups with the touch of button (ie. “speaker A, speaker B”). Does the Sonos Amp have this functionality?

Having dipped into the forum a bit, this seems to be a recurring issue.  I set up a MBG return of a Roam yesterday over the phone. The email confirming the return arrived during the call. It said an email would follow with a pre-paid return label.  No such pre-paid return label has arrived. This is irritating because I want to initiate the return, get a refund and then buy a Move instead. On a related point on Sat 14 (it’s now Thurs 19) I did an online trade in of one of my controllers to get the discount for the Roam (now Move)  I don’t have a returns label for that yet either. This is more Sonos’s problem than mine (at least for the time being) as they honoured the discount when I bought the Roam. But it is making me think that it could be a while before the returns label for the Roam arrives.If it matters, I’m in the U.K.    

Hi guys I'm looking on a Beam Gen 2 for a recently purchased cheap 2020 model Hisense A7100 I'm wondering if anyone knows if it'll be compatible, it only has ARC not eARC I've read some TVs allow pass through to play at least some form of Atmos without eARCBut I'm not sure this TV will be up to itIf anyone knows that would be greatThanks      

I have bought one of the turntables through Sonos and am playing through my Sonos 1 speakers via a Port. Can anyone recommend a CD player that I can hook up in the same way please?

Hi all, I’ve researching a couple of days now (YouTube, google, here) to wrap my head around this and need some help understanding as I apparently don’t get it. I don’t own Sonos yet, but want to make sure it can do what I need. Current setupHome theater (2nd floor) Denon AVR-X3700H (HEOS, 2 Zones) ELAC Debut 2.0 speakers (l,c,r, rear - wired) Patio (1st floor) 2 Polk Atrium 5 outdoor speaker (wired) The patio speakers were not pre-wired to the home run in the home theater on the 2nd floor, but terminate close to the TV on the 1st floor.I have 2 options: Get a receiver for the 1st floor Run wires to the home theaterI am leaning towards 1. as I would like to expand multi room on the 1st floor and keep the two systems separate. So I need something to power my outdoor speakers, again it seems that I have 2 optionsGet a HEOS compatible receiver Get a SONOS ampFor option 1, my understanding is I can connect the outdoor speakers (obviously) but also can use HEOS speakers to build out a mul

Hi,I’m looking to purchase a Sonos system today, basically I’m trying to achieve the following but don’t know where to start, I’m a bit confused by all the different products available.Live in a fairly large size home (6,000 sq ft), entire home has good wi-fi and most rooms have ethernet sockets.I have a Synology DS2314+ NAS that I store my music on, which the Sonos would need to access.If I wanted standard speakers in around 8 rooms, to all play at same time same music, what would the best options be for me please?Also, can speakers be configured independently, for instance, in our kids 3 rooms, can the 3 speakers there be playing something different, whilst the other 5 speakers downstairs are linked to each other?Cost not a problem, as I’ve budgeted for this and will be used for many years.Thanks!

Hello,I’m moving in to a new place in a new country so I’m having a fresh start device-wise.Only thing I own for the moment is an Apple TV 4K. I don’t want to buy a TV so I will buy/use a 4K projector to watch movies. When I listen to music, I’m using Apple Music from my iPhone and I also have a record collection that is following me. I plan on buying a record player with a built-in pre-amp (https://www.denon.com/en-us/product/turntables/dp-300f)I thought about buying two Sonos Five in stereo for the living room, one being connected to the record player through line. A Sonos One for the bedroom. And a Sonos Move that I could move between the Balcony/Kitchen. Maybe I’ll add a sub-woofer in the living room as well.Would this work? Would everything be connected together?However, I don’t think I’ll be able to leverage Dolby Atmos from Apple Music/ Apple TV with this set-up.From my understanding, I would need an eARC cable going from my projector to a Sonos Arc/Bean right to enjoy Dolby Atm

I’m building an outdoor pavilion with a roof and walls on 3 sides (back and 2 sides), with the front side open. I’m mounting a TV on back wall, and want to purchase Sonos speakers to connect to the TV to use for TV sound in addition to music. Given the covered set-up, would the Arc or Beam be suitable for use? I couldn’t find details like IP rating on products except the Move and Roam. The set-up would be protected from direct water / rain and sun, but it does often get foggy overnight, which would likely wander into the space. Temperatures rarely get below freezing and sometimes get to 100 in the summer, but given the shade under the roof, it likely wouldn’t get that hot.Alternatively, if the Arc or Beam wouldn’t be suitable, can you connect the Amp to the TV and use the Sonance outdoor speakers sound from the TV in addition to music?

I have a wired stereo. I just need the Sonos internet box and a bridge. What should I order ?

Hi thereLooking for some advice. I have a 9m by 4m kitchen dining room as shown. At the north end it’s all glass (so I can’t put a sideboard or shelf there) dining area. At the south end is the kitchen area with sink, hob, cooker etc. Right now, I have one Sonos Five, positioned on a sideboard as shown in the picture. The “problem” I have is I have to crank fairly loud to get the most out of it in the kitchen area - but that can be too loud for anyone sitting at the dining table.I am considering buying a second Five to put at the south-east corner of the kitchen to fill the room with sound more evenly. But when I look at pairing two Fives, the documentation seems to want them to be a left and right channel about 8ft apart. I also wonder if adding a Sub would be more “room filling”.Curious how folks would get more even sound distribution in the room … sadly putting speakers in the ceiling is not an option!It’ll only be used for music - no TV in this room.Thanks! 

Good afternoon, can anyone tell me why when I go to order from SONOs website. when I get to country to ship to… in drop down does not have USA? 

I had the arc with surrounds and sub before the infamous drop outs problem. I eventually gave up whilst I had an opportunity to return it, mainly down to the lack of information from Sonos. I have now moved on to the new Samsung Q990, which is fantastic, apart from, the rear and sub drop outs. I swear I am cursed with soundbars. The difference with the Samsung is that it briefly stops but 2 seconds later comes back, but It’s not right. So, is it safe to come back to Sonos? I loved the sound from it when I had it. Cheers ps, if I did, is it worth getting fives for surround as this Samsung is a lot better at surround than the arc.

Hi everyone, A little bit of context, I just bought a odyssey g70a monitor that doesnt have spearkers so I am thinking to buy the sonos ray but I realize that the monitor doesnt has optical audio input, it only has jack audio input, my question is, can I use a optical convert to jack cable to connect the sonos ray with my monitor? Will it work?

I am renovating my main floor right now and it will be entirely open. Per the title, there is no TV in this room nor will there be, and I would like to have good, booming music that can be heard in the whole space. I have some pictures attached, the room is approximately 27’x16’ or ~435 square feet.  

I’m building a new home and I have the opportunity to run with one of two options.  The room is fairly large with priority on home theatre, but to also play music in games room behind.  I’m looking for feedback on sound quality and ease of use.  Latency issues drive me mad btw!OP1: Arc in front, Sonos amp + ceiling rears, Sonos subOP2: TV connected to one amp driving in-wall speakers on the sides of the TV, and a second amp driving ceiling rears, Sonos subI am hoping to be able to simply turn on Sony TV and go (with full surround sound) without turning on other devices and messing with surround settings.  Also, to use iOS to play music in the room with a stereo channel (ceiling speakers are used as L/R and not surround channel).Thank you!

Hi all,Just looking to upgrade the master bedroom.. I’ve already got a couple Play Ones in there for music. Looking to pair them with either a Playbase or Beam Gen 2. I have an opportunity to get a new Playbase for $300. Vs $450 for the Beam Gen 2.  The TV is older so the lack of Dolby Atmos isn’t an issue at the moment. I am a bit concerned about future support for the Playbase. Not really concerned about not having Dolby Atmos in the bedroom. Any thoughts? Thanks :) 

Does anyone know if the Amp would be a good fit for either of these speakers? 

I’d like to replace my existing NETGEAR Router which seems to be dying with a new Nighthawk router.  Is the AX2700 a good choice.   I already own a Nighthawk EAX780 AX6000 extender and i notice SONOS complains about that all the time, and I’d like to not make the problem worse. 

Hey, just wondering before I buy a beam Gen2 if you can set it up with 2 symfoniska ikea x sonos speakers or if I need to buy two other speakers that are compatible

Hi, I'm looking to join to Sonos ecosystem and have found 2 offers and am wondering which is better. Option 1: 2 play 1s and a play 3 Option 2: 2 play 5s (gen 1)Mostly will be used for listening to music (techno and rap) and also for watching tv.From what I've read the play 5 gen 1s are significantly worse than the gen 2s and any comparisons I can find between 2 play 1s and play 5 (gen 1) say the plays are better due to the stereo pair. But if I had a pair of play 5 (gen 1) that would negate this point so I'm not sure which option I should choose.Thanks.  

I first shared this obsessive chart I made for my own amusement on the Sonos subreddit, and then discovered tonight it was actually conceptually covered already by @AjTrek1’s helpful and extremely thorough speaker comparison charts found here. But I’ll post mine here too in case some still find it useful or it has some unique info. Corrections and suggestions are welcome.(After I posted it on the Sonos subreddit, another contributor jumped in and provided many useful notes, as well as future product predictions. Those parts are not mine and while the notes sound correct, I haven’t verified them, and of course the speculative parts aren’t verifiable at all.)Needless to say this is miles from official, but I believe it’s accurate.Anyhoo, here it is: Sonos Compatibility and Features ChartCheers,Ivan.

We have a sonos playbar that has suddenly stopped working. We believe it may have stopped working because it was accidently turned up too loud.At present, we can’t even get any power lights to come on, we have tried a different cable and a factory reset but it’s still the same.Having spoken to Sonos support this afternoon because it is out of warranty all they have offer is 30% of a new product, which is not an option, we can’t afford it!They have also requested we send them the old product back before they will give us the discount code, which I expect is so they can repair it and sell in on as a refurbished item on their website for £349! This seems to be a complete scam to me!From reading through various conversations on this website it appears to be a common fault that they know about and there must be a way to fix it, we would definitely prefer to get it repaired.Is this something anyone else has encountered before? 

I ordered in April with a May 6 shipping date. It has been “preparing to ship” since the 6th. Has anyone ordered an amp of late and are you on the same delay? Not a huge deal but I have an all new music room set-up and all that is missing is the amp. 

How can I get a purchase receipt for a product that I bought on the Sonos website?