The Community Corner

I have just unfortunately downgraded to the new app which is dreadful. For some unknown reason, every time I open the app it tries to play music on my conservatory speaker which I have probably not used since Christmas. There does not appear to be any way to stop this.

The New app is too buggy We just upgrade a customer and now he can’t use Sonos at alli tried tech support but the wait time was 150 mins and it disconnected me after almost 2hours waitingplease help!!!!

What have they done. I don't usually post on this type of forum, but the update is such a backwards step it is important to add my weight to the outpouring. Can't find playlists easily, can't edit play lists when I do find them, playlists always revert to the top of the list when revisiting the list (very irritating having to scroll back to the track playing each time!), can't add new tracks to my sonos or Spotify playlists (very important!). There is no way this is an improvement. Why can't you leave things alone! Think.... user first, techs who think they know best second! Please reintroduce some of the old, but loved features - quickly!

The latest update seems like change for the sake of change. I can’t find things. It seems as though some things are missing, etc., etc.  I am getting extremely frustrated with systems changing and making me constantly try to make things work after system “improvements”!

I DOWLOADED THE NEW SONOS APP AND IT SAYS IT FOUND MY EXISTING SYSTEM. THEN IT SAYS TO ALLOW NETWORK ACCESS WHICH I DID BUT IT DOES NOT CONNECT.!!!!!!!!!MY SYSTEM IS NOW RENDERED ABSOLUTELY USELESS. 

I have lost all my playlists after downloading the new Sonos app. I am absolutely mortified do Sonos realise they will not have a business if they do not resolve this enormous issue.They also need to build back in the ability to create a playlist and add and subtract to a playlist otherwise I will get rid of Sonos altogether. Is anyone organising a petition?

1.  Applies only to soundbars.  A now playing screen displayed on attached TV. 📺 2.  New feature:  Music & Artists Information screen.   Displays biography & discography for current playing track/album Both ideas offered free of charge and any potential royalties 😁😎  Here's how a MAI screen looks in LMS (LYRION Music Server)  Moderator edit: combined posts 

I have recently moved back to the UK from Spain.  I have tried to change the address on my Profile but the country box is greyed out.  So I can enter the street address but not the country.  This means I am denied access to UK content such as BBC Sounds.   How can I change the country?

'Common sense would be to heed the adverse feedback on the new app and revert to the old version, which had few issues being raised. Or at least give the user the choice.I know that 'Sonos knows best' is value often perceived by customers but carrying on regardless over this issue could be huge distraction and add to what must be a worrying time for the company.Show some courage Sonos... Withdraw the new App'

New version does not work Lost of units lost of radio stations favorisUnusable No way to go back to previousversionsNo email contact no chat availbleSonos is losing more and more my consideration at each release. 

When I open the Sonos app dozens and dozens of times every day, and today, every time I opened the SONOS app, I wanted to throw my SONOS products out into the street.All I wanted was my music, my playlists, and an intuitive app to control them. Seems like a good thing for your brand.  /sarc

Well, this is awkward.https://www.marketbeat.com/instant-alerts/nasdaq-sono-insider-buying-and-selling-2024-05-08/Director Joanna Coles sold 905 shares of the business's stock in a transaction on Monday, May 6th.

I seem to have lost access to my NAS music library on the new app. This is crap. Anyone know if I can go back to the old app?  Very very unhappy.  

Hi allAfter the disaster with the new app, I expect a clear statement and feedback by the CEO on the Sonos website. That is the least I expect. 

What mess you made with the app

The new Sonos app is horrible. It took forever to reauthorize the Apple app. No matter how many times I reset the speakers they revert back to the room they were set on when I upgraded. Volume changes without being prompted. I cannot edit the queue. The user interface has drastically changed. I work in IT and we would never release software this buggy. 

Title says it, convince me. Oh, Ken, stop pandering and join the annoyance?

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

Has anybody heard of the app upgrade is being backed out due to all the issues or if Fixes are being put in place? A lot of issues with the new app upgrade.

Sonos…quit the pop up “Sonos app update available” when we open the old app. Very frustrating to have to keep closing it. We all know the problems with it and we don’t want this new app version till you get things worked out. 

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

Ich fang mal an: »New Sonos app breaks accessibility for visually impaired users, here’s what this advocate recommends«https://9to5mac.com/2024/05/09/new-sonos-app-breaks-accessibility-for-visually-impaired/ »Der neuen Sonos-App fehlen etliche Lautsprecher-Funktionen«https://www.golem.de/news/hersteller-bestaetigt-offiziell-der-neuen-sonos-app-fehlen-etliche-lautsprecher-funktionen-2405-184977.html »Haufenweise Probleme: Sonos-User klagen über neue Smartphone-App«https://www.computerbild.de/artikel/cb-News-Lautsprecher-Sonos-User-klagen-ueber-neue-Smartphone-App-38444643.html»Sonos-Update löscht LautsprecherfunktionenPer Softwareupdate hat Sonos viele seiner Kunden gegen sich aufgebracht. Das Unternehmen spricht von einem »mutigen« Schritt, Nutzer vermissen lieb gewonnene Funktionen.«https://www.spiegel.de/netzwelt/apps/sonos-software-update-killt-lautsprecherfunktionen-a-06d669dd-d649-4482-a2e4-277f6ac4e130 »Neue Sonos-App sorgt für Kopfschütteln: Kunden sollen Monate warten«https://w

The new app is a complete slap in the face of the user and it renders the expensive Sonos equipment virtually useless. The previous app may not have been always user friendly but we have learnt to wiork with it to satisfaction.  The new app is horrible and i would never recommend the system to anybody before the old app is reinstated or somethong workable is produced.

No one picks up the phone after 75 mins  yesturday 95 in q no one reply’s to live chat it’s disgusting