The Community Corner

Hi Sonos, now thay many users have had the chance to see how you've wilfully, and without notice, removed core usability functionality for most and seriously important accessibility functionality for many others (except Android users it seems currently?), is there any official communication on how you feel it's gone and a plan moving forward, including timescales?I'd bet the vast majority would just like the old App back while you fix the current mess and add in the functions you've removed.Comments?

Brilliant! A triumph of unnecessary software coding to update a perfectly useable platform. No access to music library, a bewildering and frankly unhelpful GUI ( graphic user interface) on the home page and a waste of time and effort on behalf of Sonos themselves.judging by the response the fix should be swift and complete. Don’t launch a half finished update and claim it’s the cure all!! You’ve ruined a perfectly good front end programme for what?I have six of your products, which are now not able to play my iTunes music library, the only reason I bought your product….sort it

I’ll like to use a old iPad running IOS 9.3.5  from around 2012Trie the web app, but doesn’t want to load on safari.And Chrome and firefox aren’t downloadable. So S1 or S2what can I do, except to change iPad 

Even though we use windows app, there is no radio search option to set up alarm music.

First,  the majority of posts on the new App where questions. Then, bug reports and complaints became the dominant topic. And meanwhile,  everyone just asks how to roll back.And Sonos? First, they post how great the new App is. Then, they say they "listen" to feedback. Meanwhile, they even have a schedule when missing features will be added again. No comments on the real bugs.My interpretation: Developers are far behind schedule and now just enforce everyone to be beta tester in order to get enough feedback in a short time. A voluntary beta tester would meanwhile have given up.

I encourage everyone upset with the disaster which is the new app to write to ceo@sonos.com This is being replied to by their marketing team.  Let them hear us!

We like to get the old app back. The new is bad. It is a frustration to Work with. 

Hello Mr. @Jamie A  You should be more understanding towards Sonos customers who are not satisfied with the latest update which completely ruined the experience. Instead of modifying and deleting our messages, you should use this time in a better way to:1.Offer an apology from Sonos.2. Create an official statement to explain the situation3. Explain what customers can do right now. A downgrade steps by steps for example. Respect goes both ways.

It is not only the new Sonos app that is a mess … the website for the community has a problem as well ... 

Would appreciate it if you would make it possible to revert to the previous version of the app.  The new app is terrible with many previously existing features missing.  I really regret having updated.

I think it would better to roll back to the S2 app, until the app has reached a acceptable level !!!!!The current app has way to many flaws for releasing it…...never should have done that.It takes months to get to the same level as the S2 app. Why no beta testers and communicate with forums?  

I have a massive Sonos collection and have loved it for years however since the app update half my system has disappeared.  I cannot reconnect it having tried factory resets etc so I thought I would contact customer service.  I’ve now been either trying to call or do the online chat for 4 hours without success have they gone out of business? if this is as I suspect an app update issue why don’t they revert to the old, easier to use app and if they must roll out this new trash make sure it works and have a customer service team to sort the issues out!if anyone at Sonos actually reads these conversations please get it sorted. You are not providing the service I have paid thousands of pounds to use as half my system now won’t work. Legal action may follow to get money back for the products

Click like if you want sonos to roll back the latest app release...we don't want to wait for your bug fixes we want function we had last week. Roll back, do better , then re-release.

Yesterday I saw an invitation (on the new app or somewhere - can’t remember where) but now I can’t see it.How can I register for this event? Maybe Sonos have locked it due to the furore. 

It's fun not being able to change the volume of specific speakers. I also really like how it's a struggle to get them even to play at the wrong volume in the first place. 

The new Sonos app does not have ‘means’ to connect  to Media Server, the old one was connected and I had favorites Audio from my Media Server, but now with the new one it lost that ability and all my favourites are NOT connected.  Please bring back the Media Server connection. 

I just downloaded the new app on my iPad. When I go to the ‘’System Settings’->’Your System Manage’->’Network’ screen, there are NO networks. The network used by my previous app is functioning, but does not show up. There appears to be no way to initiate a network discovery, so i’m screwed… i can no longer access my NAS, which ios my main music source. Does anyone know how to fix this, or how to revert to the previous IOS app? This release is evidently a total travesty, in looking at all of the recent threads

In the old version of the App I could modify/delete songs I didn't want to hear from curated playlists. This function was available, a long with many others that seem to no longer exist.  Did Sonos do any regression testing?!?!? Are they hiring any because I could certainly help out - I don't think I could make it worse. This embarrassing meltdown makes this loyal customer and shareholder rethink the purchase of the Sonos headphones. 

Hi,When is the new App being updated / can it be removed? I have the new App downloaded and now my App will not link to my Speakers until ‘software updates’ are carried out - which it is unable to do?? So i’m now stuck in a situation where i can’t use my system as a result of the new App?? The old App worked perfectly well and so this is extremely frustrating.

Why with the new app we're not able to use the sleep timer or shuffle our Playlist? 

The good, the bad, and the bad… 

New app is absolutely rubbish. My playlist are missing and the QUEUE is missing completely.i have to use my old iPad to play and add music to my Queue. If I could get the old version back I would definitely go back to the old version. This new version is absolutely garbage 

Unbelievable that the timer has been eliminated with this update!!!   STUPID.   Sonos goes from a 10 to a 2 in one update.   fix it back.   Thank you if you do. 

Does anyone think the new app sucks?? I can’t connect my tv now, system is not user friendly 

When I put in my details to login on the new app it does not login it just keeps saying login. I have deleted and downloaded the app. I have reset the app I have turned off WiFi I have reset all speakers changed passwords. Not having any luck what so ever. I am no longer able to use my sonos system. What a waste of time. I have tried allsorts through troubleshooting.  Help please*Moderator Note: Modified title in accordance with the Community Code of Conduct.*