Hi,
When is the new App being updated / can it be removed? I have the new App downloaded and now my App will not link to my Speakers until ‘software updates’ are carried out - which it is unable to do?? So i’m now stuck in a situation where i can’t use my system as a result of the new App?? The old App worked perfectly well and so this is extremely frustrating.
Unusually for Sonos there’s a release schedule here
So after speaking to a Sonos tech, who informed me that there are known issues with the brand/model router I use, I decided to buy an new router ($180), installing new router and finding that the same problems of app not finding system with the router showing both speakers on my network; now stuck in the “update app” loop… Oh, Sonos!
So Sonos, take your time unraveling the giant mess you have created and all the ill-will you have bestowed upon your brand, because your crap is expensive. In the future I will be buying speakers from a different company that HAS customer service. Waiting for a call back usually takes over an hour and then you get lousy information. Oh, and your chatbot, is worthless, repeating useless information.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.