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Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

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Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room.

Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails.

I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait.

Really hoping someone has a suggestion or maybe has gone through similar and had success.

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Liam567

Lyricist II

Joining the queue of people with this same problem

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alientourist

Lyricist III

I finally got in touch with an Ikea support person that didnt have me try everthing from scratch. They seemed to aware there there is an issue with the latest sonos update and are awaiting an update from sonos. Sorry to say they had nothing more specific.

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Aisen

Lyricist II

I will contribute. I made a chat today with support and long story short. Same connection problem like every one else, the guy said that they expect an update tomorrow May 21.
hoping this will solve our connection problems

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Pitzerboy

Lyricist III

I was on phone hold with support for 33 minutes this AM, then hung up. I don’t think there’s an answer until we get an update.

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HYBE

I purchased two SYMFONISK Bookshelf (1st generation) speakers from IKEA Korea, but I was unable to connect them. IKEA Korea has acknowledged this issue and posted a notice on their website. Additionally, through customer support, they have agreed to provide free return shipping for my two speakers.

IKEA Korea has posted the following notice about the product:

Notice Regarding the SONOS App Due to an update to the SONOS app, using the SONOS app is temporarily difficult. IKEA has reported this issue to SONOS and is doing its best to resolve it.

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alientourist

Lyricist III

Since I bought an IKEA Symfonisk Bookshelf speaker I can happily report that even if the speaker is broken it still actually works as a bookshelf.

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Dhouston

Avid Contributor II

Same issue when trying to add another Beam. Wired fails, wireless gets right through to finalizing then fails. Sonos please just tell us if its the app and not the actual product and I will wait for the fix.

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Rhonny

Prodigy III

Same issue when trying to add another Beam. Wired fails, wireless gets right through to finalizing then fails. Sonos please just tell us if its the app and not the actual product and I will wait for the fix.

Not a Beam but a similar scenario: when I ran the software update, one of my Symfonisk lamps failed to complete. However, I turned it off at the wall, waited 30 secs, turned it back on and after a few mins of flashing it appeared again in the app. It’s like the update did actually happen despite saying it failed, and it was turning the power off to reboot it that solved it. I wonder if the same might apply for adding your Beam..?

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Liam567

Lyricist II

New app update just dropped but having even more issues now, my phone can’t even find the speaker now

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Cattis

Lyricist II

Same here app updated, seemed to connect but in the end it failed to do the last part. Now after restarting everything wifi móvil app speaker the app can’t find the speaker!!!!

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