Trending Lyricist I

Question

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

77 replies
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Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room.

Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails.

I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait.

Really hoping someone has a suggestion or maybe has gone through similar and had success.

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Christoff17

Lyricist III

Haven’t been able connect yet. I get all the way through the process, audio… chimes.. Finalizing… then it fails every time. Then try the manual ‘adding’ of the device code found on bottom, but also receives an error. Trying with an ethernet cable, same issues as that seemed to add no benefit.

I’ve left it unplugged for the past 2 days, and saw an app update this morning, so another quick try and same thing.

Sounds like you’re exactly in the same boat as I am, which although frustrating is at least heartening to know that others share this problem at the moment.

I am in the same exact boat as you guys right now. I actually purchased an Ikea Symfonisk Table Lamp a few weeks ago before the update to try it out, loved it, so I went back and bought a 2nd one just after the app update - it won’t connect despite every troubleshooting method mentioned. So I have two identicial table lamp speakers, one will connect and one will not. It’s clearly an issue with the app, unless we all just coincidentally have faulty speakers. Wildly frustrating.

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Peternt

Lyricist I

Just tried to connect my new symfonisk - no luck but noticed on my iPhone the password returned for the Sonos network was blank; on my iPad it gave a password but still no luck after finding the new speaker.

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ChloeL

Lyricist II

Having the exact same problem right now. Bought two of them and had no problem connecting my Beam and Move 2 but cannot for the life of me connect these Symfonisk lamps!!

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castalla

Local Superstar

Why not roll back to the previous 'old' app?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

J

jonathanburkettAuthor

Trending Lyricist I

I’ve tried, and checked on other devices with the prior app. For me, the app returns an error that forces you to update before you can connect a new device.

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castalla

Local Superstar

Even to an amateur detective, there is sufficient evidence to confirm that a 'crime' has been committed here 😝

A 'No comment' response by a suspect is highly suggestive of their likely guilt.

I think continuing to complain to low-status Sonos customer care is pointless. The whole Sonos enterprise appears to have transformed itself into a CULT and now Inhabits a different reality than its users.

(Try, if possible, to install the device using the PC desktop programs (Windows & Mac)

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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castalla

Local Superstar

I’ve tried, and checked on other devices with the prior app. For me, the app returns an error that forces you to update before you can connect a new device.

Try the desktop apps.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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ChloeL

Lyricist II

I’ve tried, and checked on other devices with the prior app. For me, the app returns an error that forces you to update before you can connect a new device.

Try the desktop apps.

I’ve just downloaded the Mac app but have realised that it doesn’t seem like you can add devices using anything but the iOS or Android apps.

C

castalla

Local Superstar

I’ve tried, and checked on other devices with the prior app. For me, the app returns an error that forces you to update before you can connect a new device.

Try the desktop apps.

I’ve just downloaded the Mac app but have realised that it doesn’t seem like you can add devices using anything but the iOS or Android apps.

Out of ideas.

Welcome to 'Baffled in Sonosland'

What a massive Fghk Up 😝😜😛

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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Giridharab78

Lyricist I

Exactly same

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