Trending Lyricist I

Question

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

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Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room.

Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails.

I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait.

Really hoping someone has a suggestion or maybe has gone through similar and had success.

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Christoff17

Lyricist III

Haven’t been able connect yet. I get all the way through the process, audio… chimes.. Finalizing… then it fails every time. Then try the manual ‘adding’ of the device code found on bottom, but also receives an error. Trying with an ethernet cable, same issues as that seemed to add no benefit.

I’ve left it unplugged for the past 2 days, and saw an app update this morning, so another quick try and same thing.

Sounds like you’re exactly in the same boat as I am, which although frustrating is at least heartening to know that others share this problem at the moment.

I am in the same exact boat as you guys right now. I actually purchased an Ikea Symfonisk Table Lamp a few weeks ago before the update to try it out, loved it, so I went back and bought a 2nd one just after the app update - it won’t connect despite every troubleshooting method mentioned. So I have two identicial table lamp speakers, one will connect and one will not. It’s clearly an issue with the app, unless we all just coincidentally have faulty speakers. Wildly frustrating.

UPDATE: I went back to IKEA and exchanged the symfonisk table lamp that was not connecting. Took the new one home and tried to connect - SAME ERRORS. So the issue is now isolated to the app update. I have one lamp connected to my system prior to the app update working fine, and now two separate table lamps that won’t connect after the app update. Now I just need to wait 85 minutes on hold to tell the Sonos tech support…

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jonathanburkettAuthor

Trending Lyricist I

I keep checking the app updates to see if a new version is out. Hoping it comes soon, and of course, will state here if I see it.

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Pitzerboy

Lyricist III

Same problem. I’ve gone through all unplugs, reboots, clear cache, update and nothing worked. Was on a chat for over an hour yesterday, and they said I’d have to call in to continue the support. I guess I’ll call in, but honestly, I’d be surprised if they can help.

My other big grip is using my Music Library. For a while it would appear and disappear, but now it appears to be completely gone.

I really hope the app update fixes all of this.

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Ben Franklin

Lyricist III

Same problem. I’ve gone through all unplugs, reboots, clear cache, update and nothing worked. Was on a chat for over an hour yesterday, and they said I’d have to call in to continue the support. I guess I’ll call in, but honestly, I’d be surprised if they can help.

My other big grip is using my Music Library. For a while it would appear and disappear, but now it appears to be completely gone.

I really hope the app update fixes all of this.

Yeah I honestly think at this point it’s a case of just waiting, as frustrating as it is. There’s so many of us in the same boat who haven’t managed to find a solution… It’s unbelievable that Sonos have essentially made a whole bunch of their products redundant for its consumers.

On Reddit someone said they’d had success with pressing Volume Up and the power button when prompted (rather than just pressing the power button) but I’ve not found this to work for me.

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Gaham

Headliner I

Has anyone called Ikea to see what they have to say?

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alientourist

Lyricist III

Same problem! Bought an Sonos Ikea Symfonisk Bookshelf speaker a week ago in Sweden. Have exchanged it for a new one and tried three different networks (and routers) still same problem. Using app S2 version 80.00.08 on latest IOS. Also have tried connecting to existing systems and creating new ones from scratch. Nothing works. Always fails at the last step as described in first post. And no help so far from either Ikea or Sonos except exchanging the device.

But so happy found this thread finally! (Probably used wrong search terms earlier)

Anyone knows if Sonos scans these forums? I guess they will start noticing soon.

Cheers,

Andreas

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alientourist

Lyricist III

A tip when you use the sonos chatbot. Type “talk to human”.

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jonathanburkettAuthor

Trending Lyricist I

I would hope they are scanning these, though no response from them as of yet.

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Talkien

Enthusiast I

I wonder what IKEA thinks of the IKEA branded “ sonos “ equipment.

the lack of customer focus at Sonos regarding the new app subject, and Ikea customers facing all kinda issues. Can imagine IKEA will adress this to board level.

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castalla

Local Superstar

I would hope they are scanning these, though no response from them as of yet.

They may scan but mainly for conduct infringements - probability of support response about 0.01% 😁

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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