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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2962 Topics

T
TotalNewbieContributor I
asked in Speakers

connecting sonos one to lg tv

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

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T
3 months ago
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ACNTrending Lyricist I
asked in Speakers

Play:1 won't stay connected in Sonos App, but DOES stay in Spotify

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most. 

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A
2 months ago
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patrick barbaryContributor I
posted in Speakers

Works 50% of the time

I will never buy another Sonos product. I live in Panama, hence, I need to use a VPN for my Spotify. It is becoming more and more difficult to make this Sonos work. (I use NordVPN and I placed Sonos in the split tunneling)

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ratty
4 months ago
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Jammers79Contributor I
asked in Speakers

Random Audio Drop Outs

I know these topics are throughout the forums but I figured I’d start my own to separate from others and finally submit my own logs.I submitted my logs (ID: 873786225)My current setup consists of a mix of older S1 gear and new using both the apps S1 and S2, these are all WM1 (wireless) and none are hardwired in and all within the coverage of two Unifi APs. S1:3x Sonos Connects (ZP 90)S2:1x Play 5 (Gen 2) 1x Play 1 (Gen 1) 2x Era 100 1x Connect Amp (ZP120)Tried & Tested:I have tried hard wiring in a few of these devices and had the same issue, so I put them all back to being on wireless rather than creating a SonosNet wifi network which may clash. I have also tried static IPs via MAC in the Unifi Gateway outside of my set DHCP range, no change. Rebooted all the Sonos boxes, Gateways, any/all my networking hardware. (I’ve had a full house power-cut a week ago so that nuked the entire house for a full reset)Typically what happens is the music can be playing for a long time via Spotify

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Airgetlam
2 months ago
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JesperjfrandsenContributor I
asked in Speakers

sonos app not connected to sonos speakers

HiI have a new WiFi. All three products are now connected after I turned Play:3 and One back to original settings. The problem is that I cannot connect to the S2 app. It says Not connected. I have tried to restart several times and turn on and off. Nothing works. Please help 🙏

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Stanley_4
3 months ago
V
VandykeContributor I
asked in Speakers

Syncing Speakers

Can I turn the sync between the speakers on and off

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V
4 months ago
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ZuberatorContributor I
asked in Speakers

SONOS APP do not stream audio to another room

Hello,I have Sonos Ray connected to the TV by Optical Line and IKEA Symfonisk Picture Speaker in another part of the room. Symfonisk is grouped with Ray as another room. When I turn on the sound on TV, Ray is playing. Then I want to stream this audio to Symfonisk, so I opening a Sonos App, and checkbox the Symfonisk in playing now tab. And nothing happening, despite Sonos App is showing playing animation next to Symfonisk name. If I want to fix it, I have to go to network tab and manually connect SYMFONISK to router once again. When it finish connecting to router it automatically start playing. And I have to do this almost every time. AirPlay is working fine and it streaming to both speakers every time without problems, so i assuming Symfonisk is connected to the router all the time.Thanks for help. Zuberator

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Z
4 months ago
F
Familyness8Contributor I
asked in Speakers

Sonos Speakers cutting in and out

I have two Play 3s and in recent months they have started to cut in and out more and more.  At times they work fine and then other times they are infuriating.  The music can play for literally 5 seconds and then stop for a few seconds or longer.  I lose the ability to control them from the app as the app says it can't find them or my wifi is unstable.  They end up having a mind of their ownI have no other issues with wifi and have been onto my provider and even had a new router but this has not improved anything.  It gets to the point I don’t want to use it! My son has a Play 1 which is newer and there seems to be no issue with this.  Give the age of the Play 3 do they just wear out or lose wifi capability? 

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T
4 months ago
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Nathan994Contributor I
asked in Speakers

buying era 100 in America and use in the Netherlands

Hi Sonos,I'm going on holiday in America soon and was planning to buy the era 100's there, so I can use them in the Netherlands. Because of the major price difference, its very tempting to buy them in America. Can I use the era 100's without any problems in the Netherlands? Or is there something I need to take in consideration? Kind regards, Nathan

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N
4 months ago
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jqsContributor I
asked in Speakers

Dolby Atmos with Era 300

Hey, during a Sonos S2 app upgrade, the Dolby Atmos logo is lost in the app with previously spatial audio songs on Apple Music, even Sonos Spatial Audio list misses it. It worked beautifully earlier. Is it broken or is the logo just omitted in the app?

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Stanley_4
3 months ago
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RevAlfContributor I
asked in Speakers

Ikea speakers

I have the original Sonos (Gen 1?) and have a sonos Beam. I do not have any Sonos 2 products but have just bought bought a pair of Ikea Symfonisk speakers (104.873.07) which turn out to be gen 2 speakers. (which was not clear on their website) any way I can use these or do I need to return them?

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R
2 months ago
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Denialjoel11Contributor I
asked in Speakers

The Sonos system is no longer able to connect to my WiFi network.

My Sonos system, which has worked seamlessly for years, suddenly won't connect to my WiFi. Before going through the setup for each of the 6 speakers, I'm checking if there's a current Sonos issue or if there's something I might be missing. I've already tried the basic WiFi network resetting steps. Appreciate any suggestions. Thank you.

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D
3 months ago
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MrGlad8Contributor I
asked in Speakers

Question about how to use Sonos in a network

Heya! So I like the idea with a soundbar that is NOT a bluetooth-device. I’m looking for a sound-device that works like my Chromecast-device = everyone in my network should be able to quickly and easy cast whatever they want to the device. Is this how Sonos One works?I understand you need the app for the first setup, but when the device is connected to my network I guess the Sonos One will pop-up to anyone in my network as a Speaker? Is this how Sonos Work? Thank you!

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buzz
4 months ago
A
AvrilContributor I
asked in Speakers

Sonos One SL no connecting

Hi, I have a Sonos One SL which has decided to stop working and is unable to connect to the WiFi. For the last 2 hours I gave gone through the  factory resetting, listening to it chime with no connection. Final messages vary from there is a router issue and is not compatible with 5G. I haven’t changed internet providers so not sure what has happened. Also error 1001 was displayed when clicking on options!  I have a Sonos Player 1 which works fine and I’ve checked the WiFi connection on Sonos and it says good!  Any ideas or what the problem is and how to solve it.  Thanks from a very frustrated user!!

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Airgetlam
4 months ago
M
MeganmaccContributor I
posted in Speakers

Era 300 or Play 5 to connect to sonos 1

We have 2 pairs of sonos 1 speakers that were purchased in the last year - 1 pair is Sonos SL and other is Sonos 1.  We are looking  to add either an  Era 300 or sonos play 5 with 2 goals:New speaker needs to direct connect to a turntable with a preamp new speaker needs to connect to the 4 sonos 1 speakers we already have to play turntable and any other music through wi-fi (since the they are not bluetooth capable)thank you

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ratty
4 months ago
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antifarbTrending Lyricist I
asked in Speakers

sonos one wil not reset

I have tried resetting with fast forward/pause button and join button neither effect speaker. I am trying to move it into another room

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A
2 months ago
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SnazzySnSContributor I
asked in Speakers

Era 300 Bluetooth Pairing with TV

So I have a stereo pair of Era 300s used for music listening. I have them on the either side of my TV facing the couch. Recently I found out that my TV can send stereo signal via Bluetooth to the speakers, which works flawlessly and sounds pretty decent after the initial pairing. However, during subsequent watching, there are cut-outs intermittently  . I’ve gone through the support route but all I got was the generic recommendation to disconnect and reconnect the pairing, which also does not always resolve the problem from my experience. And frankly, I just don’t want to do it every time I want to watch TV.Wondering if anyone else has experienced this and found a fix? Thanks in advance! 

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Stanley_4
2 months ago
M
MasterTrollAvid Contributor I
posted in Speakers

Sonos Beam 2 audio blips in forced atmos in windowss with LGC9

Not sure what's the deal here. I have dolby Atmos for home theater enabled. If I select any other settings, no issue.

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M
3 months ago
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Rowdy1961Contributor I
asked in Speakers

Google Voice assistant

How does Sonos voice assisant interface with Google Voice assistant ? I need them to work together 

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melvimbe
4 months ago
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Ddbrad60Contributor II
posted in Speakers

Low volume on line into Era 100

I’m using an android phone connected line in on my Era 100 and the volume is very low. I have it set to 10 (max) on the line in settings, which is only slightly better than the lowest settings. I’ve tried different cables between the Sonos line in adapter and the highly rated USB C-to-3.5mm DAC adapter plugged into my phone with the same results. The volume at 100 sounds like 20 over wifi. Any help would be most appreciated.

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D
3 months ago
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ZoogContributor I
posted in Speakers

someone keeps pushing me out of sonos

If my neighbor doesn’t like my music I have to go to Sonos and create new password and email 

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AjTrek1
2 months ago
M
MedmannContributor I
posted in Speakers

S2 speakers not playing with sound bar

I cannot get the speakers to play with the sound bar while watching tvafter moving to another state

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controlav
3 months ago
G
GarysevernContributor I
posted in Speakers

Era 100’s and Static IP

I have 7 Era 100s now. Originally I had 4 but upgraded the other 3 Sonos One speakers in attempt to resolve my issue. The seven speakers are configured as 3 stereo pairs and a single. My problem is that the system can be ok for days and then a speaker drops out suddenly. It can take hours to get it stable again. I suspect that it’s not a coincidence that the two speakers that drop out are the two furthest away from the router. Anyway, I read that it might help to have the speakers set to Static IP in the router. On inspection of the devices in my BT Hub setup I see that two of my 100s are already setup ‘reserved’ but I cannot change the setting of the other 5. I change the setting from No to YES and Save and when I look again It’s back to No. Cn anyone suggest why two of the 100s have configured themselves differently of the router compared to the other 5? Thanks for any input.   

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G
4 months ago
J
JordanMWContributor I
asked in Speakers

Era 100 wall mount won't hold in place

Picked up a pair of Sonos branded wall mounts, for my Era 100 speakers. The locking base / ball joint mechanism will not hold. After base is in locked position, the speaker drops down. This is happening with both mounts. Pretty disappointed, should of went with the cheaper Sanus one.

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Airgetlam
2 months ago
J
jeff450Contributor I
asked in Speakers

sonos play:5

Comment réinitialiser une enceinte play 5 

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B
2 months ago
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