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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2953 Topics

Z
ZubenubiContributor III
asked in Speakers

Fives pairing issues

HiI have had Sonos products for 10 years now. 2 x Ones (stereo pair - bedroom), 2 x Play 3’s. (Separate rooms), Soundbar and 2 x Fives (paired) plus Sub. The recent problem is that the Fives keep unpairing and now can only use intermittently once I have reset them. At the moment I have lost 1 x Five altogether! Also, they lose  pLaying and get same music playing at different times. Usually have Radio 2 playing all day in the kitchen without any issue’s. Over the last few weeks cannot get them to work at all.  WiFi is good and no issues with any of the other products around the house.  Now as I type, the remaining Five has just gone off. Getting really peeved with this and thinking that going back to the old fashioned stereo from the 70’s would be more reliable, considering how much I have invested in this tech. Any ideas gratefully received. HELP

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Z
1 year ago
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ash_uttContributor I
asked in Speakers

Play5 Gen1 not working with Playbar in Sonos S1 app

How to combine Playbar and Play5 Gen1 in a single system to work in sync?I havePlaybar Play5 Gen1 (2 qty) Using Sonos S1 app Configured to work on WiFiI have downgraded Playbar to work in Sonos S1 so that I can see all of them in single app.However, even after doing that, the Playbar and Play5 Gen1 cannot be added in single system.I am OK if I have to connect them by wired (ethernet or audio cables). Is it possible to make a single system with all these devices (WiFi or wired)?

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J
1 year ago
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Vine2112Contributor I
asked in Speakers

Can I use my Play 1 as a soundbar?

Hi, I have seen a Samsung smart TV which I am about to buy (QE43Q65B) the speaker is poor as I understand it. To avoid additional expense of a soundbar and to improve sound quality I was hoping to connect to one of four Play 1 speakers I already own.Reading boards I can see this may not be as straightforward as hoped, I am happy to to buy the appropriate lead if required but what I don't want is this to become hard work. Just want to turn on the tv and volume work as normal from the remote. No pulling wires out, recalibration, adjusting settings etc.Any help would be most appreciated.

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V
1 year ago
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s1userContributor I
posted in Speakers

Play:5 Gen1 suddenly no longer supported, requires "registration"

I use a S1 system as I spend good money on my system and don’t want voice services crap.Now suddenly my Play:5 gen 1, which has been playing nicely for over a year has suddenly gone offline, and when I reset and reconnect it (with some pain) it is initially recognised and plays. However, very soon the Sonos app requires to Register “some of my products” (ie the Play 5), and won’t even let me use the windows app on my PC anymore!!). The Play5 was a gift from a friend who did move to S2, so it was used elsewhere before (but recall it played fine here until a few days ago!).For troubleshooting I even plugged the Play5 in by cable, which makes no difference. The rest of the gen 1 system is playing fine.What’s going onDiagnostics nr 199758947

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S
1 year ago
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r03g1Contributor I
asked in Speakers

Sonos plays then stops after a few seconds... then skips to another song...

We have been using our SONOS system for years and have not faced any issues - over the last weeks it happens more and more that songs stop playing after 2-5secs. only via the sonos app though. it works fine streaming to chromecast over the same network and play via the same soundbar… network speed is fine, all other apps work.submitted a diag file also:Your confirmation number is: 2120948714. where it happened multiple times within the last 10mins.anything to further debug? anything you can help me with? this was never an issue before but my whole system becomes unusable as i can do this Chromecast workaround only in the Living room - not in all other rooms… 

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Jamie A
1 year ago
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aap616Contributor I
posted in Speakers

Sonos Five Line in

HiI just got a Sonos Five and although streaming works well, I have been having a difficult time with its line in. The sound is DISTORTED (static). I have tried connecting the following:CD player using an RCA to 3.5 jack (two kinds already) DVD player using an RCA to 3.5 jack (the same two cable) CD player via headphone jack to 3.5 line in Macbook (3.5 to 3.5) Ipad (3.5 to 3.5) I have been with Sonos’ customer chat at least five times doing so many things with them (reset the unit, my router, changed wifi channels etc). COULD IT BE that the unit’s line in port is defective??!!  

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N
1 year ago
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XicContributor I
asked in Speakers

Play 1 became unstable, via wifi, since last update

After last update, I had to reconfigure roam and play1. Roams works properly, play1 became unstable. All via wifi, both located in the same place respect router. Why?The app works very bad, all the time is looking for the wifiHelp, please

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X
1 year ago
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Pieter28Contributor I
asked in Speakers

How high volume is safe and does it have a limit?

Hi!After a year with the sonos beam i finally got a sub gen 3, love it so far but after reading i see they recommend the arc with sub.  My question is how loud could i try this without get distortion or risk of damaging the speakers, the tv sound dosnt show sound level but only a plus and minus when i turn the sound up and down. Wonder if the system is set with a factory limit, that protect the speakers so one really cant play too loud? Example lets say the kids is home and decide to go all out with it, if they could turn it too high or isnt it possible?  Best Regards Pieter :-)

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A
1 year ago
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BackwardstepContributor I
posted in Speakers

sonos Arc lyp Sync issues

Brand new Philips Oled Tv . Hdmi arc and earc ports . 4k . UHD . Smart . Etc etc . Bought the Arc sound bar . great bit of kit for music and audio . Plays fantastic with Netflicks , prime , apps , when played from the Philips Tv . Digital and Dolby Atmos plays superbly and great  movie experience. However when played through Sky Q box 2Tb , there is audio sync issues . Tried all options on Sky … no joy . so have had Sonos support technicians the last 2 nights . Tried everything . Unplugs , resets , ultra fast hdmi cables , adjusting sync delay in settings on Sonos app  . Discovered that it can’t be resolved . Sky blame Sonos . Sonos lay the problem at Skys door. . Truth of the matter is that both the Sky Q box and the Sonos Arc work perfectly well …. Just not when they are connected together . I’m going to return my Arc as can’t deal with the sync delay and  I use Sky for all my  Tv channels . Will hang on a week or 2 in case any of you kind people on here can help as Sonos cannot . Ch

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G
1 year ago
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jakez99Contributor I
asked in Speakers

managing speaker groups

Within Sonos 2 application, one can create groups of speakers or groups of rooms playing the same music, and give them a name. But once created, you cannot “modify” them. All you can do is create new groups with the + button, but why can’t we modify them, once created ? Thanks for assistance.

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J
1 year ago
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Hot CurryContributor I
asked in Speakers

mixed wireless and ethernet system

i have several sonos speakers ..is it possible to have some of the speakers wireless and some of them wired ..on the same systemthanks

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106rallye
1 year ago
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AlettContributor I
asked in Speakers

impossible to make stereo between symphonisk and move

Do you know how to pair symfonisk and sonos move to make stereo? It's look impossible 

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106rallye
1 year ago
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Aaronac8Contributor II
asked in Speakers

Sonos 1 "unable to connect to Sonos" message since yesterday's app update

I cannot figure out why my Sonos 1 is “unable to connect to Sonos”.  I had no problems connecting to Sonos before two days ago when spotify connectivity encountered a problem in the Sonos app.  My router and network have not changed, my router shows a great 2.4 ghz signal strength for my Sonos 1.   I tried resetting my Sonos 1 with initial connectivity but then I see “unable to connect to Sonos” error message with a blank screen on my app.  When I unplug and replug my Sonos 1 in my app finds it with internet connectivity, but then it losses it.  Would a VPN affect connectivity?  This has never been a problem in the past.  My router sends all of my internet communication through a VPN.  I even tried having my Sonos 1 be an exception routing it through my WAN without resolving this issue.Please help, thanks. 

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S
1 year ago
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Dre007Contributor I
asked in Speakers

help setting up my play one

Recently bought a play1 at a car boot sale. Managed to set up a profile, but when I tried to update it’s asking for a different email address. I guess it’s the previous owner don’t have any details for the previous owner what should I do? I bought this at a car boot sale.

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N
1 year ago
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Piotr_6Contributor II
asked in Speakers

Problems with grouping rooms (single speaker goes silent, rooms out of sync)

Hello all,Over the last weeks I started having problems with my Sonos system.I have 3 separate rooms defined:[a] Play:1 stereo pair [b] Play:1 stereo pair [c] Play:3 stereo pair + Sub + PlaybarEvery room by itself seems to work fine. But when I start to group rooms, for example [a] + [b], two problems occur:One of the speakers in one of the pairs goes mute/silent (this one is pretty consistent). When I ungroup, it goes back to work perfectly fine in stereo with the other speaker in the pair. The rooms go out of sync between each other by fraction of a second (this one seems random for now, or it goes out of sync in time).All components are fully updated, all components are on S2. I have a very stable and fast network connection and each speaker is not further than 7m away from the wifi router. I haven’t seen any such problems at any time in my 8+ years with Sonos…Any ideas? Is it a known issue(s)?BTW, is there any kind of “factory reset” for Sonos units, especially the ones I own?Thank

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X
1 year ago
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ShaggysContributor II
posted in Speakers

Read Only Memory Play 5 Gen 1

HiA friend of mine contacted support the other day and asked them if they could see anything wrong with the HW, since she got dropouts. The support personal said that everything looked fine, but the readonly memory was almost full and this COULD cause music drops out and other wierd things. The person also said that even if you do a factory reset it will not free this memory, since it’s Readonly. I get that, but if it’s read only memory, then how did it get full?Have anyone else heard about this, or is it just a distraction from the support personal? I mean, if this is true, then ALL Play 5 Gen is running out of memory, since I am guessing the only thing that can write there is a Firmware upgrade. Thoughts? RegardsLasse

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Ken_Griffiths
1 year ago
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SunitaContributor I
asked in Speakers

sonos arc wont reset to factory settings

Hi I have a brand new Sonia arc, I managed to set the arc up on the app, once I did the update it is won’t connect - I have tried to reset to factory settings but it won’t - it is showing a blinking white light. I am unable to remove the device from my app as well. Can someone help? 

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buzz
11 months ago
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Devine84Contributor II
asked in Speakers

play 1 in garage... not connecting

Hey sound gurus.Bought a play 1 for my father in law. He is trying to use it in the garage , which is about 10 metres away from the router. He has a play 3, and a playbar already working with rhe S2 app. He got the new play 1 working fine with the others indoors. Soon as he plugged in the play 1 in the garage it wouldn't log onto the network.  I know this is through 2 walls. But I'm quite surprised. Is it worth investing in a boost. And moving the boost closer to the outside wall that faces the garage? Any tips . I want to avoid range extenders 

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melvimbe
1 year ago
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twenty2Contributor I
asked in Speakers

Sonos Five and Play:3 keep dropping from the controller

My Five and Play:3 keep disappearing from the controller. I can add them to the system successfully, but then part way through the day or by the next day they’re not in the controller anymore. All software is on the latest version.I also have several Connects throughout the building that aren’t having any issues, so I assume this is wifi settings problem. I’d appreciate any advice. Router: ARRIS TG1672GAccess Point: Ubiquiti UAP-AC-Pro I have three APs of the same model that are all on the same settings: 

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T
1 year ago
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DavidinhampContributor I
asked in Speakers

one sl as stereo pair and surround?

I just bought a pair of one sl to go along with my existing beam. The beam is already set up for the tv, and i would like to use the two sl’s as surrounds. But, my priority is music, and a really want to have stereo sound for music. is it possible to do both? Seems like that’s not an unusual situation. I’veread other articles here and it seems like you can’t. That would be extremely disappointing. Has anyone found a way to figure this out?please help thanks!

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G
1 year ago
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KorczuchContributor I
posted in Speakers

Symfonisk Table Lamp disconnects after a couple minutes of play

Hi all,I’ve started experiencing issue with my Sonos speaker. This is a new issue, I’ve first noticed it on Tuesday, and my own trouble shooting (Even resetting the device fully), and help from support hasn’t fixed this. The speaker will play for 2-10 minutes, after that it will stop playing music, not be available to connect to, and offline according to the sonos app. Sonos app still shows that the music is playing. The device also shows as still connected to my network (Checking through router). Sometimes (1 out of 5 times) the speaker will then start playing my music after an hour or so, and the only way to stop it is to press the play pause button on the speaker. I’m absolutely lost on what else to check, I’ve gone as far as to reset my router, checked all DNS settings I could think of, even hard wired the speaker… Nothing seems to fix it. I’ve played it from 3 different devices, asked my friends and family to play from their speakers, and tried using a different wifi in a separate

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Airgetlam
1 year ago
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Nick2319Avid Contributor III
asked in Speakers

upgraded the app, groups not working properly.

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

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N
1 year ago
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brizzyContributor I
asked in Speakers

Play TV audio on entire system

Hello everyone.It's New Year's Eve 2022 here in the UK and we're enjoying music videos on the YouTube app on our Samsung Smart TV with the audio playing through our brand-new, and really excellent, Sonos Beam.It's raining heavily outside, but we're drinking red wine indoors and waiting for Chinese food to arrive.Our plan is to roll-out Sonos speakers in every room soon, so we'd like to know if we'll be able to enjoy the audio from YouTube (and other TV apps) on all those speakers - when we have them. We subscribe to YouTube Premium, if that's relevant at all. But we think, generally, it would be quite cool to do this. Perhaps to still hear the movie audio in the kitchen when we pop to the fridge for a drink - or to the loo! Or to still hear the YouTube music videos playing on the TV in the living room, while taking a bath in the bathroom. Some advice on this from Sonos experts would be greatly appreciated!Thanks, in advance, and we hope you have a wonderful 2023!Brett & Izzy

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Airgetlam
1 year ago
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JohnmozzContributor I
asked in Speakers

issues with S1 controller

My Sonos devices no longer connect at all and aren’t visible on the app despite being on the network etc. any ideas? 

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Airgetlam
1 year ago
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SkiskipperContributor I
asked in Speakers

Sonos Play 5, Gen 1 Not resetting

I tried to reset my Play 5 and it keeps flashing orange and white.  Green led never comes on.Any advice?

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S
1 year ago
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