I cannot figure out why my Sonos 1 is “unable to connect to Sonos”. I had no problems connecting to Sonos before two days ago when spotify connectivity encountered a problem in the Sonos app. My router and network have not changed, my router shows a great 2.4 ghz signal strength for my Sonos 1. I tried resetting my Sonos 1 with initial connectivity but then I see “unable to connect to Sonos” error message with a blank screen on my app. When I unplug and replug my Sonos 1 in my app finds it with internet connectivity, but then it losses it.
Would a VPN affect connectivity? This has never been a problem in the past. My router sends all of my internet communication through a VPN. I even tried having my Sonos 1 be an exception routing it through my WAN without resolving this issue.
Please help, thanks.
Best answer by Airgetlam
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