Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3289 Topics

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TotalNewbieContributor I
asked in Speakers

connecting sonos one to lg tv

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

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T
4 months ago
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patrick barbaryContributor I
posted in Speakers

Works 50% of the time

I will never buy another Sonos product. I live in Panama, hence, I need to use a VPN for my Spotify. It is becoming more and more difficult to make this Sonos work. (I use NordVPN and I placed Sonos in the split tunneling)

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ratty
4 months ago
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VandykeContributor I
asked in Speakers

Syncing Speakers

Can I turn the sync between the speakers on and off

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V
4 months ago
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ZuberatorContributor I
asked in Speakers

SONOS APP do not stream audio to another room

Hello,I have Sonos Ray connected to the TV by Optical Line and IKEA Symfonisk Picture Speaker in another part of the room. Symfonisk is grouped with Ray as another room. When I turn on the sound on TV, Ray is playing. Then I want to stream this audio to Symfonisk, so I opening a Sonos App, and checkbox the Symfonisk in playing now tab. And nothing happening, despite Sonos App is showing playing animation next to Symfonisk name. If I want to fix it, I have to go to network tab and manually connect SYMFONISK to router once again. When it finish connecting to router it automatically start playing. And I have to do this almost every time. AirPlay is working fine and it streaming to both speakers every time without problems, so i assuming Symfonisk is connected to the router all the time.Thanks for help. Zuberator

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Z
4 months ago
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Familyness8Contributor I
asked in Speakers

Sonos Speakers cutting in and out

I have two Play 3s and in recent months they have started to cut in and out more and more.  At times they work fine and then other times they are infuriating.  The music can play for literally 5 seconds and then stop for a few seconds or longer.  I lose the ability to control them from the app as the app says it can't find them or my wifi is unstable.  They end up having a mind of their ownI have no other issues with wifi and have been onto my provider and even had a new router but this has not improved anything.  It gets to the point I don’t want to use it! My son has a Play 1 which is newer and there seems to be no issue with this.  Give the age of the Play 3 do they just wear out or lose wifi capability? 

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T
5 months ago
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TomDenver77Contributor I
posted in Speakers

stop taking my system hostage in order to upgrade

Hey Sonos EVERY TIME I upgrade my speakers software the system stops working and I have to spend an hour getting it to work. I disabled automatic upgrades in the app but that results in you disabling certain features (truetune) until I upgrade and again waste an hour getting your system to work. Is this even legal ??? I am not the only one unhappy with this ham-fisted approach to software upgrades judging by several community posts. I tried different advices like static IP addresses but the issue persists. I paid good money for your speakers and I expected better from you. Let me control my speakers. 

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jgatie
5 months ago
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Victor DeltaContributor I
posted in Speakers

Sound levels going up and down

I use a Sonos speaker in conjunction with Spotify and Alexa. However, some music tracks have a much lower volume level than others so I am constantly having to increase and reduce the level for each track. Some Christmas carols seem to suffer from this in particular although other tracks have the same problem. Is there any way of overcoming this please?

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Airgetlam
5 months ago
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Nathan994Contributor I
asked in Speakers

buying era 100 in America and use in the Netherlands

Hi Sonos,I'm going on holiday in America soon and was planning to buy the era 100's there, so I can use them in the Netherlands. Because of the major price difference, its very tempting to buy them in America. Can I use the era 100's without any problems in the Netherlands? Or is there something I need to take in consideration? Kind regards, Nathan

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N
5 months ago
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KribContributor I
asked in Speakers

Sonos One SL with Spectrum SAX1V1R

Hi, I bought my elderly father the Sonos One SL and was able to set it up on his wifi. Then, he got a new iphone and the speaker stopped working. Over the phone, I couldn’t walk him through setting it back up (we even tried a factory reset), so I had him call Sonos. They told him his router, Spectrum SAX1V1R, is the culprit, with the only solution being to wire the speaker. And that is definitely not an acceptable solution. I’m seeing that SAX1V1S is incompatible with Sonos - and that router is the sister model to his, so I have to assume the router is the problem. But, I’m mystified how I was ever able to set it up successfully. Tomorrow, we’ll try to enable/disable UPnP, but is there anything else we can try? He’s not too keen on calling Spectrum and asking them to replace his router. If the router is the problem, I’m rather surprised that Sonos doesn’t support it. This router has been on the market since 2022 and is commonly installed by the second-largest internet provider in the U

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Airgetlam
4 months ago
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Jonnydrama32Avid Contributor I
posted in Speakers

Playbar skipping persists

I am continuing to have issues with my Playbar, which is part of a surround system with 2 Play:1s. I previously had a google mesh network and changed it to Eero thinking it would get better, it didn’t. I thought the issue might be it trying to play across multiple rooms, but it’s cutting out while only playing in one room. I’ve previously disconnected the surrounds, which work fine on their own, but the Playbar will still skip on its own in this room. I moved the Playbar to a different room of my house and didn’t hear skipping, but that could just be because it’s intermittent. This wasn’t a great test because I do remember this specific Playbar skipping when I had it hooked up in another room about a year ago.None of this makes sense since the Playbar has a perfect internet connection and all other speakers in the house have no issues. It’s also only a 1400 sq ft house with three mesh WiFi hubs (one for each floor). At this point, is it possible I just have a bad Playbar? I can see the

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Jamie A
5 months ago
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ChefrgeekContributor I
asked in Speakers

Adding non sonos speakers with a Blutooth transmitter>>>

I currently have a Playbar, a Gen 2 Sub and two Play 1’s. I want to add speakers to my front and back porch and Sonos speakers are over 1500.00 EACH SET to do this. That’s over my budget so I’ve read that I might need a Connect or something similar to hook a Bluetooth transmitter to that so I can then connect Bluetooth speakers to them. Is this something that will work and does this sound like a good Audio plan?

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C
5 months ago
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MrGlad8Contributor I
asked in Speakers

Question about how to use Sonos in a network

Heya! So I like the idea with a soundbar that is NOT a bluetooth-device. I’m looking for a sound-device that works like my Chromecast-device = everyone in my network should be able to quickly and easy cast whatever they want to the device. Is this how Sonos One works?I understand you need the app for the first setup, but when the device is connected to my network I guess the Sonos One will pop-up to anyone in my network as a Speaker? Is this how Sonos Work? Thank you!

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buzz
4 months ago
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AvrilContributor I
asked in Speakers

Sonos One SL no connecting

Hi, I have a Sonos One SL which has decided to stop working and is unable to connect to the WiFi. For the last 2 hours I gave gone through the  factory resetting, listening to it chime with no connection. Final messages vary from there is a router issue and is not compatible with 5G. I haven’t changed internet providers so not sure what has happened. Also error 1001 was displayed when clicking on options!  I have a Sonos Player 1 which works fine and I’ve checked the WiFi connection on Sonos and it says good!  Any ideas or what the problem is and how to solve it.  Thanks from a very frustrated user!!

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Airgetlam
4 months ago
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MeganmaccContributor I
posted in Speakers

Era 300 or Play 5 to connect to sonos 1

We have 2 pairs of sonos 1 speakers that were purchased in the last year - 1 pair is Sonos SL and other is Sonos 1.  We are looking  to add either an  Era 300 or sonos play 5 with 2 goals:New speaker needs to direct connect to a turntable with a preamp new speaker needs to connect to the 4 sonos 1 speakers we already have to play turntable and any other music through wi-fi (since the they are not bluetooth capable)thank you

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ratty
4 months ago
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Willy313Contributor I
posted in Speakers

Connect two sonos one sl to Nvidia Shield as stereo speakers for TV/projector

I’ve got two Sonos one SL’s and have paired them as a stereo device.Now I want to use them as stereo speakers while I watch movies on my projector.I bought the Nvidia shield because I thought it could handle it based on what I had read online, but I can’t figure it out.Is it even possible? What else do I need to make this work? I rather not buy a soundbar, as I am trying to make this a minimal setup in the bedroom. 

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W
5 months ago
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ThefatdukeContributor I
asked in Speakers

sub making very minimall output..barelyvaudible

Sub is paired to the Arc....the startup sound when linking the sub is very impressive but after that the sub is exceptionally low and imperceptible...checked wifi setting toom position etc. No luck. I have looked at many responses to the same problem and found no solutions that work

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Stanley_4
5 months ago
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Rowdy1961Contributor I
asked in Speakers

Google Voice assistant

How does Sonos voice assisant interface with Google Voice assistant ? I need them to work together 

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melvimbe
4 months ago
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DatawContributor I
asked in Speakers

sub mini

I installed a sub mini with 2 era 100s. I can’t hear any difference with the sub on or off. I called tech support, they were very polite but and they said everything is connected correctly and working correctly. I have used sub woofers for decades. They sound great…I can’t believe Sonos would put out a product that you can’t tell a difference whether it’s on or not.  I think there’s something wrong.  When the unit initially booted you could hear the sound very distinctly.  I have tried multiple musics types and no difference.  Any suggestions??   

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D
5 months ago
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joeserContributor I
posted in Speakers

Bluetooth problem with Era 100 stereo pair

With a stereo pair of ERA 100s, when I connect bluetooth to one speaker, only that speaker has sound, the other speaker of the pair has no sound. Tried it to both speakers of the pair, only the one that was the bluetooth connection has sound.And… when I try to stream radio channels afterwards, only the speaker that had not sound (non-bluetooth paired speaker) now has sound. I did a bluetooth disconnect and received confirmation tone before streaming radio.Tried unpairing and repairing, factory reset on speaker and system reset on the Android app, no change.If I power off and power on both the speakers, then finally I can have stereo sound with streaming radio after trying a bluetooth session.Submitted diagnostics:“Your confirmation number is: 557470626” Moderator edit: moved to new thread

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Airgetlam
5 months ago
bernard23
bernard23Contributor I
asked in Speakers

Adding 100 to era 100

I have a 100 which was working OK, Just bought an Era 100 which set up easily, but when I tried to add my 100 in another room it could not find it.I’ve probably done it the wrong way round and should have added my new speaker to the existing set up.

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Airgetlam
5 months ago
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Gerdy MaelbranckeContributor I
asked in Speakers

Sonos One and Audio Streamers

Does Sonos One accept streams from an Audio Streamer e.g. WiiM Mini or Cambridge Audio?

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Belly M
6 months ago
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Dos scoopsContributor I
asked in Speakers

new router cant find speaker

Hi,I’ve just got box broadband and everything is great expect I can’t connect a play 3 and a play 5 speaker.  The play 5 is very close to my to tv setup and still won’t connect.   I’ve followed all the app instructions but still nothing. any advise is much appreciated 

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Airgetlam
3 months ago
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TakopoContributor I
posted in Speakers

15.10 app updated screwed up my current SONOS network. Anyone else struggling connecting all your devices?

SONOS just did a forced update and my 2 speakers now cannot play the same music, they only work as separate devices. This is after multiple router reboots and device reboots. I’ve already been trouble shooting for an hour and I do not have time to continue, SONOS, WHYYYYYYYY???????

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L
6 months ago
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GarysevernContributor I
posted in Speakers

Era 100’s and Static IP

I have 7 Era 100s now. Originally I had 4 but upgraded the other 3 Sonos One speakers in attempt to resolve my issue. The seven speakers are configured as 3 stereo pairs and a single. My problem is that the system can be ok for days and then a speaker drops out suddenly. It can take hours to get it stable again. I suspect that it’s not a coincidence that the two speakers that drop out are the two furthest away from the router. Anyway, I read that it might help to have the speakers set to Static IP in the router. On inspection of the devices in my BT Hub setup I see that two of my 100s are already setup ‘reserved’ but I cannot change the setting of the other 5. I change the setting from No to YES and Save and when I look again It’s back to No. Cn anyone suggest why two of the 100s have configured themselves differently of the router compared to the other 5? Thanks for any input.   

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G
4 months ago
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JordanMWContributor I
asked in Speakers

Era 100 wall mount won't hold in place

Picked up a pair of Sonos branded wall mounts, for my Era 100 speakers. The locking base / ball joint mechanism will not hold. After base is in locked position, the speaker drops down. This is happening with both mounts. Pretty disappointed, should of went with the cheaper Sanus one.

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Airgetlam
3 months ago
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