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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,961 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2961 Topics

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WicksCContributor I

asked in Speakers

SONOS ONE SL Black vs SONOS ONE SL Shadow Edition

What is the difference between SONOS ONE SL (black) and the SONOS One SL Shadow Edition?Are they virtually identical except for the slight colour modification?

1 month ago

JLoveContributor I

posted in Speakers

How to connect my pair era 300 to apple tv?

Ayuda. ¿Cómo conectar mi par era 300 a mi Apple TV?

5 months ago

Steve_237Trending Lyricist I

asked in Speakers

Skips, Drop Outs and Missing Speakers - Play:3 and Amp

Hi,I’ve had a long time problem with the Play:3 and Amp products in my system, dropping out and skipping, most frequently just one channel of a stereo pair of Play:3.As two Play:3 units are in an extension, effectively outside the original house, I invested in a Ubiqiti UniFi switch and added hard wired WiFi points in a few rooms (including the extension). I’ve tried both with SonosNet and wi-fi only configurations. There are a number of articles on configuring the plethora of options on the UniFi switch, which I have followed, but it seems that Sonos works less well with a decent switch than a cheap ISP provided wifi/router/modem combo. Go figure.The frustrating thing through all of this is the amount of time that I have spent explaining all of this to Sonos support and the process that I go through every time with this. The problem is effectively resolved by switching the speakers on and off again. Each time on support calls I am asked to turn off everything, including all Sonos unit

29 days ago

swardrawsContributor I

asked in Speakers

Unable to join Sonos WiFi during setup

One of my speaker pairs (Play 5, gen 2) went off line and I am unable to get it back up. I am now at the point where it is saying it needs to join a Sonos Wifi but it is unable to. I don’t recall this being an issue when I originally set up my speaker a few years ago. How can I get it to join the temporary Sonos wifi so I can finish getting this speaker online?

3 years ago

HaggismacContributor I

asked in Speakers

Group Sound Distortion

Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.The complete system comprises of the following3 x Sub3 x Play Base1 x Ray15 x One (2 not yet connected?)I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset

6 months ago

thebobbydigitalAvid Contributor I

asked in Speakers

Play 5 can no longer connect to wifi

I’ve had a Play 5 gen 2 for 5+ years working without issue. Last 2 months has been hell for me because it just suddenly stops working and no longer connected (and not seen by app). I’ve tried factory reset a dozen times and I’m able to set it up, but then the app warns me I may have to restart the speaker if it’s not seen in app. I do that and it’s not resolved. When network cable is unplugged:Play 5 no longer appears as available in the app ('System' page as well 'About My System') Play 5 no longer plays any music l when I press the play button Play 5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after restart it was no longer connectedI’m so frustrated! Can someone help? my diag

1 year ago

LhoppingContributor I

asked in Speakers

used sonos play 3 won’t connect

I’m trying to connect a used play 3. I reset the speaker several times, the Sonos 2 app only recognized it after I connected it with an Ethernet cable. The app sees it now but only gets to the prompt “press the mute button on the speaker you wish to connect”. I press the button and after it times out I get the message saying the button was not pressed.

6 months ago

Karl OContributor I

asked in Speakers

How does it all work, digital to analoge.

Good day all,My set up is Apple Music running through the Sonos App on my iPhone to a Sonos Arc (HDMI connection to my TV and wired broadband connection to my router ) with 2 x Sonos one’s SL set up as surrounds ( music playback on full setting ). I am enjoying the quality of Apple Music spatial audio!I read somewhere that the Sonos app pulls digital music files direct from Apples server. Where does the digital to analogue conversion take place? Does the Sonos ARC and One SLs have a built in DACs ?Thank you.Karl

1 year ago

raeynContributor II

asked in Speakers

Can’t change the room where our Sonos system is located

Hi,We have a Beam G2 w/Symfonisks as rear surrounds. We were using them in our bedroom but moved them into our family room for the time being.We used to have another system in the family room. The soundbar was likely not fully reset and I couldn’t figure out how to remove it from my system so eventually I chose the “hide” option that came up just to get rid of it. The rear surrounds that were in there were correctly reset and removed from the app but a month or so later, they just showed up again.I’ve tried probably 20 times to change the name of our current system from Bedroom to Family Room. Every time I save it, it appears to work, and then a bit later, it’s showing up as bedroom again. The system was already TruePlay tuned again for the current space but I need to change the room it’s located in.Is there still a phantom system somewhere in the app? Do I need to entirely reset and remove everything? Do I need to delete my account and start over? Or is there a less drastic way to get

1 year ago

EDIOContributor I

asked in Speakers

Where can i find a replacement speaker for the sonos play 5 gen 2

1 year ago

LloydnContributor I

asked in Speakers

SUB UPDATE RECONNECTION ISSUE

Hi - does anyone here know where I may be able to get some proper help for my Sub? <modelURL>http://www.sonos.com/products/zoneplayers/Sub</modelURL><softwareVersion>77.4-49290</softwareVersion><swGen>2</swGen><hardwareVersion>1.8.6.6-2.2</hardwareVersion>I have been around in circles with online documents, Sonos support@ email addy has been decommissioned, tried the bot and it has taken me in endless circles and the numbers for Singapore and Malaysia don't work.Seriously Sonos, you need to get your act together with proper help! So now a last attempt to see if anyone here can help me.Recently the sub did an auto update, then it would not connect on wireless any longer, having unplugged all, reset router, checked absolute detail of router config and requirements, reconnected. At reconnecting on wireless it says it is connected but when finishing up an error connecting to your network keeps appearing. So I eventually unplugged it, draggi

2 months ago

michelenicolisContributor III

asked in Speakers

LINE IN 3,5 MM

Hi allsorry for my question, but is it possibile to see a picture of a line in 3,5 mm jack to connect the source to the ERA 300? …meny thanks

1 year ago

AliTContributor I

asked in Speakers

System Keeps Loosing Connection

I’ve got 2 Sonos Play 1’s (early models) and have recently added a Roam. I’ve also changed my wifi recently. My Play 1s used to be pretty stable but now the whole system keeps losing connection. Have tried changing wifi channels and that dIdn’t really help. Is a Boost/Bridge likely to resolve this? TIA

1 year ago

dekaakbeenContributor I

posted in Speakers

Sonos does not play music form SD card

Hi,I have 2 play 5, that I control with Sonos S1 app on an android tablet. My music is stored on the SD-card. When I say “Play from this device” the app shows all tracks and artists from the SD-card, but gives an error message when I want to play these. It says “xxx is no longer available …. “.Any help is much appreciated.

3 years ago

teamcooperauContributor I

asked in Speakers

Connecting an Echo Dot to a Five via Line-In…

…would send Alexa response audio out through the Five - true or false?!I’ve googled this a bit and can see people suggest that it should, but I’ve just tried and hear nothing from the Five. Is this possible or have I misunderstood?If it is possible, aside from trying a different cable (that I know to have been working about a month ago) what troubleshooting steps can I take?

10 months ago

SamJones6Avid Contributor I

asked in Speakers

Streaming from Android: Why does music stop after an hour?

Streaming from an up to date Android phone to a Sonos 1. Phone is plugged into a charger, and fully charged. After about 60 minutes, the music stops, mid song. Open phone, go to Sonos app, press Play, the playlist starts from the beginning, not where it left off. Music source is MP3 and flac files local to the phone. Playlist is a playlist. To me, that is two problems. How to resolve?

1 year ago

JoniwinceContributor I

asked in Speakers

blocked Wifi

Something is occasionally blocking my Wifi which only seems to happen when I play my music through my two Sonos One SL speakers. Has this already been reported?

1 year ago

kkingyipContributor II

posted in Speakers

Do both speakers in a stereo pair need to be hardwired?

Hello, I have extreme connectivity issues with my pair of ERA 100s. I’m frustrated with them to the point that I am just going to find a way to hardwire them to my router.However, it is more easy and feasible for me to hardwire 1 of them as opposed to both of them. My question is, if I only hardwire 1 of the pair, will the app be able to locate the stereo pair just fine or do both speakers need to be hardwired?

9 months ago

AbdoulamzahContributor II

asked in Speakers

match 2 era 300 with beam gen1

Ça I have dolbi atmos matching beam gen 1 with my 2 era 300

10 months ago

bruno0701Contributor I

asked in Speakers

Trueplay don´t make difference when turned on and off

I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

7 months ago

Bclarke242Contributor I

asked in Speakers

Met72Contributor I

asked in Speakers

Play:5 Wont Link to my device

My Play:5 has sat in a box for 2 years before I finally decided to set it up. It has began to be one heck of a struggle though. The recent days I’ve been trying everything to get it set up, but failure after failure I get the same “sonos is having trouble linking to your device, check your wifi and try again later”. I’ve even tried this multiple times with an Ethernet cable, I’ve deleted the app multiple times, restarted the router, used multiple Ethernet cables, and I get the same error message every time, and I know there is nothing wrong with my wifi. It should not be this hard for a damn bluetooth speaker. This will not register to my device at all. 549.99 for this bs.

1 year ago

RedroseopieContributor I

asked in Speakers

sonos play 1 not connecting to surround despite being connected via ethernet.

My sonos play 1 will not connect to the system as a surround despite connecting via ethernet and doing factory reset? Any suggestions welcome...

1 year ago

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