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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,957 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2957 Topics

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kirkmcTrending Lyricist I

posted in Speakers

Yet another wifi problem

I've got a fair amount of Sonos gear, but I'm starting to get fed up with the poor wifi in their speakers. The stuff in my TV room - Arc, Sub min, two rear Ones - works fine. I have a Sonos amp in my office, and I rarely have problems with that. But in my bedroom, there have been problems for a long time.Previously, I had a pair of Ones, and the right speaker signal dropped out often. Sonos suggested changing the wifi channel, and I did that, and it was improved.I recently update to a pair of Era 100s, and it's even worse. Almost every time I listen, one of the speakers goes offline and reboots. Sonos support says that this is because it's searching for a good wifi connection, but I have a Netgear Orbi wifi 6 mesh system, and in that room, I get several hundred Mb/s in speed tests. And this is with an access point less than 20 feet from the speakers.No other wifi device I own - and I have quite a few - has problems with this. The wifi radios on the Sonos gear must be underpowered, and

9 months ago

DavidHomerContributor I

asked in Speakers

Ding Dong

My Sonos One is sat there making a frigging annoying ding dong noise. I’ve taken a video but this support site won’t allow videos and you click the chat link on the support page and that doesn’t work either.Please help it was a present from my girlfriend and she’ll be upset when I put an axe through this thing.

1 year ago

gemamaj255Contributor I

asked in Speakers

Sonos Five turn on / off everyday lifetime impact

Hi!I have 2 Sonos Five in stereo pair connected to a power strip in order to turn on / turn off the speakers.I’ve read that turning on / turning off ervery day could affect the internal circuits, that it would be better to have the speakers every day connected.I usually listen music around 2 - 3 hours per day, and the rest of the day are turned off.Do you think this could affect to the lifetime of the product? Is better to have it turned on?

2 years ago

BigcreepoContributor I

asked in Speakers

my Sonos S1 keeps crashing.

I have seven play fives first generation and one sub and lately the app has been crashing, I’ve done everything that they recommend resetting my server my router, and restarting my app on my phone, and it does it again. Everything‘s been updated and I have an amplify router so it definitely reaches to the garage. What the heck is going on? Is there anything it’s all updated to date and still plays for a little bit and crashes

11 months ago

pingwing54Contributor I

asked in Speakers

Unable to connect Sonos 5 (2nd gen)

Hi.I gave my daughter my Sonos 5 for her to use but she’s unable to connect to her WiFi.She has tried everything that’s been suggested but still no success. She has even gone back to factory reset but with no joy. All she gets is ‘router not found’ even with an Ethernet cable.What is she doing wrong please?

1 year ago

Topbrick1Contributor II

asked in Speakers

Sonos set-up and replacement Virgin Media Hub4.

I successfully used an Ethernet cabled Sonos Playbar, two Play 3s, two Play 1s, one PortWith a Virgin Media Hub4, smart TV Sony. The Playbar and Play 3s were joined as theatre set-up and the Play 1s are in separate, smaller rooms, as is the Port with a record deck. All played without problems using the Sonos app of course.T original Hub4 developed a fault and was replaced with new Hub4. Now only one Play 1 and the Play 3s will ‘attach’ to the wifi and function.It has not been possible to attach the Port, Playbar or one of the Play 1s to the system at all.I have spent a lot of time trying all suggestions I can find on the Sonos official site, Sonos community and in general on the the internet, including a factory reset of all speakers, to try and link the system back up with my wifi.I understand Sonos is trying to work round ‘issues’ with the Hub4. Any suggestions as to how I can get my Sonos equipment up and running again, it is just a few very expensive bricks at the moment. Is

1 year ago

Familyness8Contributor I

asked in Speakers

Sonos Speakers cutting in and out

I have two Play 3s and in recent months they have started to cut in and out more and more. At times they work fine and then other times they are infuriating. The music can play for literally 5 seconds and then stop for a few seconds or longer. I lose the ability to control them from the app as the app says it can't find them or my wifi is unstable. They end up having a mind of their ownI have no other issues with wifi and have been onto my provider and even had a new router but this has not improved anything. It gets to the point I don’t want to use it! My son has a Play 1 which is newer and there seems to be no issue with this. Give the age of the Play 3 do they just wear out or lose wifi capability?

4 months ago

jnhmailContributor I

posted in Speakers

Aging system - new Fives or Era 300s to go with playbar and sub

Current system -Playbar; Sub (Gen 3); Connect:Amp to 2 (actually 4) crappy in-ceiling speakers; 2 Play:3s; 2 Play:5s (Gen 1, not connected as it’s too much of a PIA to try to have an S1 and S2 configuration in the house)HT: Sub connected to Playbar with Connect:Amp speakers as surroundsPlay:3s set up as stereo pair and happen to be in same room as TvI want a much more compelling stereo listening experience. Was listening to Keith Jarrett’s Koln Concert through 3s GROUPED with HT setup (why? because 3s are little and I want to use the Sub) and desperate to get a stereo image.So I want to replace the 3s for stereo listening and move them upstairs. I thought since I have kids who play a lot of stuff through apple music they might like the experience of spatial audio and Era 300s. Selfishly, the HT situation is good enough and I’d just get Fives and enjoy my stereo.Era 300s edging Fives on the basis of more sustainable (newer) but I think they’d compete better with Fives if I had the Sub

11 months ago

stugersContributor I

asked in Speakers

PCM Stereo-popping noise

Hi. I have a beam, two speakers and a sub. Whenever I watch a TV programme or You Tube there is a popping noise coming from the speakers. It doesn’t happen when watching in Dolby. Any ideas how to fix this issue?

1 year ago

PKBensonContributor I

posted in Speakers

Re-purpose Play: One speakers?

I just got a pair of Play SL speakers so I can have Airplay 2 functionality. (Yay!) I’m annoyed, however that my perfectly good Play: 1 speakers are effectively “bricked” now. Any suggestions on how to re-purpose these speakers?. For example: can I use them as monitor speakers or computer speaker via the Ethernet port? Should I just sell them on eBay?

1 year ago

GB3441Contributor I

asked in Speakers

Replace 2 speakers with Era 300

Hello.Currently, we have a Sony receiver that our TV, Apple TV and turntable all run through. They exit through a pair of speakers. Each speaker has 2 banana connectors that come out of the back of the receiver. We were gifted a Era 300 (just one) and would like to use that to replace our speakers. My question is “Is this possible?” and if so, “What do we need to make it work?”. I do not have much experience here so perhaps this is a really easy issue to solve. I appreciate any guidance someone can offer!Thanks in advance.

6 months ago

jamie3215Contributor I

asked in Speakers

Sonos Ray: TV no optical output

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

4 months ago

DuffstarContributor I

asked in Speakers

Play:1 I can ping it but I cannot add it

Up until the weekend my Play:1 was functioning perfectly. It has been powered on for months and used weekly with no issues. On Sunday I unplugged it to take it out into the garden while it was a nice day but the app would not see it. I have power cycled the Play:1 and the router Moved next to the router Hard wired with an Ethernet cable Downloaded the Windows app to try that Reset the device and attempted to setup as new I cannot even join the SONOS wifi when trying to set the device upI can see it on the router, I can ping it’s IP and the MAC matches the MAC on the bottom of the device. I suspect the firmware has failed on the device, can I force this again over the Ethernet with a rescue tool?

1 year ago

Listen_to_PsybientContributor I

posted in Speakers

Made the mistake of updating my Five, now crossfade is disabled.

I had my Sonos Five and loved it for years using line-in. Today I decided to connect it to wifi and I installed the latest update. Now, crossfade on Spotify is no longer available, and when closing my Spotify app the music keeps playing.Why would you do this Sonos? What is the reason?

2 years ago

BradoshiContributor I

asked in Speakers

No audio output when adding a room to a group

Good evening all,I'm literally at my wits end with my Sonos setup now, we have just upgraded our WiFi router which caused huge issues with out sonos setup. Thankfully this afternoon I have managed to get everything working as it was prior to the router change. However my wife had just tried to play music in two room. She simply tried to add the Move into the main livingroom group so that the same music was playing throughout just as she has done 100s of times.The app shows the action was completed successfully and that the audio output is playing in both zones however its not. The music will play on whichever device you have as a primary source but the group being added just remains silent. We have reset everything but with no luck. Does anyone have any advice or ideas on what's causing the problem. Thanks in advance

1 year ago

jonathan.hatchContributor I

asked in Speakers

Era 100 White Screen Peeling Off

Is anyone else having an issue with the bottom part of the screen peeling off of their white Era 100? It looks like little cracks running vertically up the screen, starting where the screen merges with the base of the unit. Almost looks like peeling paint, but I’m not about to test that. Should I file an RMA?

4 months ago

deancleanContributor I

asked in Speakers

Connect vintage turntable to Sony TA-1130 to Era 300

Hello all, I think I have this figured out, but I’m no expert and cant find my exact setup or attempted setup. I have a record player without an integrated amp. I also have a vintage Sony receiver that I inherited from my grandfather, its a TA-1130. I just purchased the era 300 with the line in adapter. I believe I can get this all working together.I hook the record player to the receiver with RCA cables, then receiver to era 300 with an RCA to 3.5mm cable.My question is what input on back of receiver do I connect the rca to 3.5. Im assuming the preamp input? any help would be appreciated. Thanks.

8 months ago

steveg007Contributor I

asked in Speakers

Play bluetooth, wifi, or audio line source on Sonos One

what is the least expensive was to play sound from my computer with my older Sonos one

9 months ago

jhmirContributor I

asked in Speakers

WicksCContributor I

asked in Speakers

SONOS ONE SL Black vs SONOS ONE SL Shadow Edition

What is the difference between SONOS ONE SL (black) and the SONOS One SL Shadow Edition?Are they virtually identical except for the slight colour modification?

1 month ago

Maz84Contributor I

asked in Speakers

sonos 1 wont connect

I have a standalone Play 1 that does not connect to my wifi anymore. It worked fine for years, the problem started when I changed my wifi from 2.4 Ghz to 5 Ghz, and then after back to 2.4 Ghz (because I learned Sonos does not work well with 5 Ghz).I tried everything to make it work again without result:unplug power and restart reset to factory settings connect with ethernet cable to update sofware reboot my routerEverytime when I try to connect the Play 1 to wifi using the steps in the Sonos app, I get the same message: “we could not connect the play 1 to your wifi”.The 2.4 Ghz frequency (active) and 5 Ghz frequency (inactive) have separate names in my router, so there can be no confusion in the system about that.Thank you very much for your suggestions :)

1 year ago

zlsandmanlzContributor I

posted in Speakers

products arent connecting to my wifi

Hi allI have a beam and a sub. I recently had to reset my internet. I thought everything was running smoothly till this morning I can’t connect my products to my wifi. I have reset the router. Change the password, security settings and nothing is working.The app find the products I go to update the network, follow the steps get to putting the password in for my network and it says fail to connect. Looked into all the help options and still nothing. Am I missing something please help

11 months ago

Steve_237Trending Lyricist I

asked in Speakers

Skips, Drop Outs and Missing Speakers - Play:3 and Amp

Hi,I’ve had a long time problem with the Play:3 and Amp products in my system, dropping out and skipping, most frequently just one channel of a stereo pair of Play:3.As two Play:3 units are in an extension, effectively outside the original house, I invested in a Ubiqiti UniFi switch and added hard wired WiFi points in a few rooms (including the extension). I’ve tried both with SonosNet and wi-fi only configurations. There are a number of articles on configuring the plethora of options on the UniFi switch, which I have followed, but it seems that Sonos works less well with a decent switch than a cheap ISP provided wifi/router/modem combo. Go figure.The frustrating thing through all of this is the amount of time that I have spent explaining all of this to Sonos support and the process that I go through every time with this. The problem is effectively resolved by switching the speakers on and off again. Each time on support calls I am asked to turn off everything, including all Sonos unit

28 days ago

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