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jhmir
Contributor I
March 15, 2021
Answered

Rapid flashing green LED on non-responsive Play 5 gen 1

My Play 5 gen 1 has stopped working. The LED is flashing very rapidly - not like the slow ‘ready to connect’ blink. I’ve tried holding down the play/pause button whilst powering up to reset the device but the LED just blinks white once and then goes back to the rapid green flashes. The app (S1) can’t find the speaker. Is this a hardware problem? Is my beloved Sonos dead?

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GuitarSuperstarAnswer
Lead Maestro
March 16, 2021

It’s probably time to contact Sonos Support:
https://support.sonos.com/s/?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
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3 replies

GuitarSuperstar
Lead Maestro
March 16, 2021

While the green light is flashing, if you try to “Add Product” in the Sonos app, is the Play:5 detected?

"Receive with simplicity everything that happens to you." - Rashi
jhmirAuthor
Contributor I
March 16, 2021

Hi. Unfortunately no. The app just says ‘product not found’.

GuitarSuperstarAnswer
Lead Maestro
March 16, 2021

It’s probably time to contact Sonos Support:
https://support.sonos.com/s/?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
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