Answered

Rapid flashing green LED on non-responsive Play 5 gen 1

  • 15 March 2021
  • 3 replies
  • 180 views
J

My Play 5 gen 1 has stopped working. The LED is flashing very rapidly - not like the slow ‘ready to connect’ blink. I’ve tried holding down the play/pause button whilst powering up to reset the device but the LED just blinks white once and then goes back to the rapid green flashes. The app (S1) can’t find the speaker. Is this a hardware problem? Is my beloved Sonos dead?

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Best answer by GuitarSuperstar 16 March 2021, 19:08

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3 replies

G
Userlevel 7

While the green light is flashing, if you try to “Add Product” in the Sonos app, is the Play:5 detected?

"Receive with simplicity everything that happens to you." - Rashi
J

Hi. Unfortunately no. The app just says ‘product not found’.

G
Userlevel 7

It’s probably time to contact Sonos Support:
https://support.sonos.com/s/?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
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