Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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  • 15,176 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2956 Topics

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Djoeka12Contributor I
posted in Speakers

save volume settings

I love my Sonos system however there is one issue that I find really frustrating. Every time I open my app when i get home, the volume for my Group has reset all the levels equally. I have different speakers set at different volumes in order to achieve the most even sound possible. It's frustrating to have to constantly reset the levels. This makes it harder to justify buying future Sonos as well because the more speakers I add, the more difficult it becomes. Maybe there is a setting I'm missing here? Please help! 

3
P
7 months ago
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thomaswoContributor I
asked in Speakers

Why cant I use my device once an update is available

Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas

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A
3 months ago
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emgeeseaContributor I
asked in Speakers

Does Sub Mini Pair with Older Play:1 Speakers, or just Newer One Speakers?

Looking to add a subwoofer to my existing Sonos sound system of 3 Play:1 speakers. The Sub Mini listing states it pairs with One speakers, but what about the older Play:1s? (Just for music, not TV.) Thanks,

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E
1 year ago
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timwaittContributor I
asked in Speakers

Spatial Music button

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

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T
1 year ago
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Casual EnquirerContributor I
asked in Speakers

Bluetooth turntable and Sonos speaker

I am researching the best turntable to purchase and I’ve landed on Pro-Ject E1 BT Bluetooth Turntable. I also have a Sons One and a Sonos One SL. The product info for the turntable states: With Bluetooth version 5.0 you can connect wirelessly to compatible Bluetooth audio equipment, with support for Qualcomm aptX HD and aptX Adaptive codecs for a super-stable wireless connection. Does that mean I can pair it with my Sonos speakers? How do I know if my Sonos is compatible?

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jgatie
5 months ago
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TiepieContributor I
asked in Speakers

Can't find Sonos, can't find Wi-fi, stuck in Catch-22

So I’ve had a Sonos One for years, but have recently moved to a new house and with that comes a new router. Now obviously I want to change the wi-fi network on my Sonos One, but I’m stuck in a catch-22 here: Sonos tells me it can’t find wifi I press “Add Network” or whatever it’s called in the app App can’t find Sonos because it’s not on the network (duh) I also can’t access any of the settings in the app because the Sonos doesn’t have wifi access. I’ve done a factory reset but to no avail. So no way to fix this from my end I think. Any help? 

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Airgetlam
1 year ago
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DonovanBContributor II
posted in Speakers

Could we get a system-wide EQ setting?

I use my whole-home Sonos setup exclusively for music. My music library is fairly diverse, and of varying quality in terms of how it was mastered.  As a result, I like to adjust the EQ on my speakers frequently, but digging into four “Product” sets to them scroll down to EQ and adjust each individually is a bit of a pain.  A global/system-wide EQ adjustment would be really helpful for this. Works great for the volume slider, so it stands to reason it would also work fine for the bass slider too. Anyone else interested in such a feature? Any chance we could see that in a future update? 

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G
1 year ago
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WSC3Avid Contributor III
asked in Speakers

Play 1 Speaker with Flashing Status Light

I have a pair of Sonos Play 1 speakers as part of my larger system.  Both speakers are working fine, and I’ve set the “Status Light” setting on the app to off.  One speaker’s light is off and the other is flashing.  Why is it flashing and how do I correct this?  It flashes whether I’m playing music thru it or not. Oh, and it’s a white light. Thanks.​

4
W
3 months ago
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LudvigsenContributor I
asked in Speakers

can not connect to yousee music

When i search for a song it can not connect to YouSee. I can login in to YouSee without a problem when redirected from Sonos. 

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L
6 months ago
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mamizukaContributor I
asked in Speakers

Sonos Amp + Sub

Hi all. I am considering purchasing a Sonos Amp to power 2 outdoor speakers on my backyard.Although the main music source will be streaming, I’d also like to be able to connect a turntable/ mixer to the Sonos Amp, and connect the Sonos Sub through the app for extra bass.Does anyone know if the Sub will work when an external analog source is connected to the Amp?

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buzz
1 year ago
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bower3535Contributor I
asked in Speakers

Volume too loud on my new Ray

I have set up my new Sonos Ray. The volume is too loud even at setting 1. How do I reduce the volume ?

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Airgetlam
1 year ago
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RascallieContributor I
asked in Speakers

were to place my 2 era 300

Hi i have a small room 2 x 5 meters were must I put my speakers on the large side? And as stereo?or in the middle of both short sides?And on a table?Thank you for replying 

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melvimbe
1 year ago
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norm13Contributor II
asked in Speakers

every 15 mins audio drops for about 6 seconds

Recently ive been getting dropped audio during movies, spotify, xm radio, tunein. Prob others but thats all ive been listening to. Today i decided to start logging them. Turns out every 15 mins exactly for about 6 seconds each. 4:234:384:535:085:23 ... etcCpl weeks ago i shutoff the entire house to restart them all.  Still happening. Anyone else having this or know what it is / how to fix it?

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N
3 months ago
ronks
ronksAvid Contributor I
posted in Speakers

Cannot register new Era 100 speaker

I have gone through the adding process and named the room; but the new device is "not registered".I see on my iPad under Settings when I try to register it: Incompatible Software VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.I have done every update I can find, but to no effect.And now on my system I getWe need to get Sonos running on the latest software.Choose Check for Updates to get started.So I do, and it says I am up to date; but I cannot get past that window.

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Airgetlam
13 days ago
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EivindJohansen83Contributor I
asked in Speakers

Issues with connection to Fabel

After using my Sonos system for several years, I am still having issues with connection to Fabel audio book service. I was actually in contact with support about the exact same thing around three years ago, but nothing was ever resolved...so I kind of gave up 🤷‍♂️ Since then I've had three different phones with the same issues on all of them. The issues varies and on some days you might be able to play simply by retrying severaltimes.On other days, like today, the service is completely useless via the Sonos app and I am unable to play books for my kids.Playing them via the Fabel app has no similar problems as far as I have ever seen, but unfortunately it is not possible to play the books on the Sonos system with this app, similar to what you can do on Spotify.When playing an audio book from Fabel in the Sonos app, there is a notification popping up saying there is an issue with the the connection to Fabel. Some times the entire book is "unavailable" and some times only certain chapter

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Airgetlam
1 year ago
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TriLifeContributor II
posted in Speakers

Sonos Play 5 low, tinny, no bass volume and quite noisy (PART II)

The topic was closed and I’m opening it again, by starting a new thread.As mentioned in Part I of this line, I replaced a bunch of capacitors, which were bulging.Notably C27881 now has 25V at its pins, butC27840 only has 11.60V… Is this normal, or should it also be 25V? I had given this project a break for a while, and while before, I only had low volume, now the light doesn’t come on anymore and neither WiFi nor Ethernet connects… almost seems like back to square one. Except that I seem to have proper voltages everywhere ( except maybe C27840).

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1 year ago
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adsfyfeContributor I
asked in Speakers

Speakers stop playing the last 10 seconds of songs

I have two Sonos Play 1, a Sonos Play 3 and a Sonos connect. All grouped together. Randomly one of the speakers will stop playing the last 10 seconds or so of a song. This happens with the connect (hardwired to the router) and one of the Play 1’s (12ft from the router). I can hear the song continuing to play on the other devices. This happens with Spotify and also with Sonos Radio, sometimes it will cutoff the last 10 seconds of an advert even!All speakers on the latest firmware.Any suggestions as to what’s causing it are welcome.

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Rowena B.
3 years ago
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JBCContributor I
asked in Speakers

stereo pair sonos five disconnects when adding the sub

Hey everyone,  Having an issue with my system, have a stereo pair of Fives and every time I connect the sub, the right channel disconnects and stops working.  Did a hard reset, worked for a while then did Trueplay tuning and the issue comes back every time. When I disconnect the sub, the right channel returns and as soon as I add it back, it disconnects again…at a loss here, if anyone can help?  best,JB 

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buzz
1 year ago
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Sandro MagriniContributor I
posted in Speakers

Raiplay APP

I connected Sonos Beam + Sub + 2 One SL to my TV Samsung UE65NU7090UXZT and the whole system works pretty well with most apps installed on my TV (Netflix, Prime Video, Youtube, ecc).I am facing a problem with the Italian TV app: Raiplay, ver. 2.9.0 (29). Watching films, no problems with advertising, but when the movie starts any voice and sound disappears. Willing to watch a certain film, I had to disconnect the Beam, usually connected on HDMI/ARC port. In this case, no problems with soundtracks.By the way, I integrated Sub and One SL just a few weeks ago. Before that no problems with Raiplay.I asked support also to Samsung; they took remote control and master reset TV; afterward I reinstalled all apps, with no difference with respect to before. The problem is still there.

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S
1 year ago
shopgirl1867
shopgirl1867Contributor I
asked in Speakers

Google Nest Wifi Not Connecting to Sonos Move Even Though Beam +Sub Worked

I just installed a Google Nest Wifi.  I was able to connect my Beam and my Sub on wifi while on 2.4GZ and can connect to my Roam via Bluetooth.  I am having problems connecting my Move to the network despite the many attempts to factory reboot the Move.  I’ve rebooted my wifi router, updated my Sonos App on my iPhone and my Move is sitting 1 meter away from the router and my phone is right beside the Move.  The Move is showing a constant whtie light and now I can only turn it off and on and can’t even connect via Bluetooth, likely due to the numerous attempts to factory reboot the device.  As one else been able to connect their Move to a Googe Nest Wifi router?  I’ve read and tried all the suggested fixes to no avail.  Please help.

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Corry P
11 months ago
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idkmybffjillContributor II
asked in Speakers

Sonos One (1st gen) unable to connect to community Wi-Fi

So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

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Stanley_4
7 months ago
A
AshburnianContributor II
posted in Speakers

The joys of buying used.

Hi All, I purchased a used Play 5 Gen 1 a couple of weeks ago, all good until today and now no sign of powering on, anyone know if this is a known fault or problem.

2
A
1 year ago
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WobindAvid Contributor I
posted in Speakers

Tuning and Bass with Sonos One and Five

Good Afternoon,I have a fairly good turntable going into a Sonos Five which is paired with another for stereo. Mounted on the wall above each five is a Sonos One, again is stereo. When I listen to the turntable I run it through all 4 speakers so I have a Five & One for the left channel and exactly the same positioning for the right.I recently ‘tuned’ the stereo fives as per the recommendation of the App and now I have lost all my bottom end. I have done this a few times with the same result. If I temporarily turn off the tuning in the app my bass response comes back in, and yet drops when I flick it back.Just wondering if anyone has any experience, ideas or thoughts that may guide me. I have considered a sub on the floor in the middle so I can position myself in the room to get the best I can out of the stereo fives, ones and a sub - again - if anyone has any thoughts on my comments I would value it.Thanks everyone - Robin

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buzz
2 years ago
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WilliamAPContributor I
asked in Speakers

Play 1 speakers on S2 app

Sonos support is telling me I can't currently control my Play 1 speakers with the c2 app (which I need in order to add a new Sonos sub).  This totally contradicts their online compatibility list.  Can anyone confirm this or provide more info? 

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Corry P
7 months ago
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DavidgibletteContributor I
asked in Speakers

Problems with SONOS One SL

I recently updated to apple iOS 16, and ever since then my Spotify app will ONLY connect to my Sonos speaker if I use AirPlay. Before it allowed me to connect by selecting device. This worked way better for me as I could play music in my daughter’s room while being able to hear audio on my phone (on IG, or YouTube) without interrupting her music. But now since I’m forced to use airplay I can only play music or my YouTube audio will push to her speaker. anyone else seeing this issue? Any fixes? We tried updating the Sonos software but it keeps saying “error code - 800” 

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J
1 year ago
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