Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2934 Topics

S
StylarTrending Lyricist I
posted in Speakers

Drop outs with Spectrum SAX2V1S! Router suggestions.

I’m still having issues where the system loses the network and I have to unplug all my speakers and search for the system. I’m looking at this router: WiFi Router 1200Mbps, WAVLINK Smart Router Dual Band 5Ghz+2.4Ghz. Will this be a good option?? Tired of the constant disconnects with the Spectrum router! 

1
G
3 months ago
Fragments Of
Fragments OfAvid Contributor I
posted in Speakers

Era 100 - low volume on a speker

Hello Everyone,I have one question about a strange situation with my two Era 100.These one are in stereo mode with a fixed IP addresses on my home network. My Sonos configuration is in 5ghz.Sometimes not always I have a strange situation, the right one has a low volume that the left one, the right one works but with a volume lower. This situation is not permanent.Have you an idea about this situation ?Kind regards to you. 

11
Schlumpf
3 months ago
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WSC3Avid Contributor III
asked in Speakers

Play 1 Speaker with Flashing Status Light

I have a pair of Sonos Play 1 speakers as part of my larger system.  Both speakers are working fine, and I’ve set the “Status Light” setting on the app to off.  One speaker’s light is off and the other is flashing.  Why is it flashing and how do I correct this?  It flashes whether I’m playing music thru it or not. Oh, and it’s a white light. Thanks.​

4
W
2 months ago
A
AmerifaxContributor II
asked in Speakers

Sonos One - Use without cell phone.

Sonos OneConnect Sonos One to run without Cell phone.I have done this in the past. I would move my Sonos One from my office to my basement.  After moving Sonos One I would have to mess around with the buttons on the top to get it to play again. , To use it I would simply say “Alexa play Frank Sinatra with spotify”.  It worked great. Now for some reason it will not work at all. I have messed around with the button on the bank and the buttons on top with no luck. What must I do.What is the sequence of the buttons to make it work. After the move?Is there a way to move the Sonos one where I don't have to mess around with buttons?Bob

4
Corry P
9 months ago
L
loughorContributor I
posted in Speakers

One (Gen 2) functionality in Surround Setup

I have a Sonos surround system - Playbar, Sub and two Play:1 as rears.I was considering swapping a Play:1 for a One (Gen 2) to get Alexa functionality. I have done several searches and have only found the answer to one of my two my concerns.I understand that I would not be able to use AirPlay2 with it spliced into the surround system, which is acceptable. What I can not find stated is whether Alexa would work and control the grouped speakers. With e.g. the iPlayer skill, I’d want to say “Computer, Radio 4” or other skills, “Computer, Planet Rock” or Apple Music... and so on.If anyone can reassure me on that functionality, I’d be grateful.Thanks.

13
Airgetlam
1 year ago
P
PoiderContributor I
asked in Speakers

Play 5 & Bridge Issues

Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existing system not found error. No matter what I try I can't get my system going again. I have noticed that my bridge doesn't have a light on to indicate it's working, if this is the issue i'm unsure. QUESTION: Should my bridge have an active light? Is there a way I can check to see if my bridge is functioning as it should? Anyone have this problem before? Any help would be appreciated. PS My preference is to get this system back up & running, hoping not to have to go out & start again with new equipment. Thank you.

2
P
1 year ago
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hallamboyContributor I
asked in Speakers

Play:3 not working with S1 or S2

Hi - upgraded to the new s2 app, but now my play 3 will not work on s1 or s2. Really frustrating! Any help please. Thanks

2
Airgetlam
3 years ago
D
DatawContributor I
asked in Speakers

sub mini

I installed a sub mini with 2 era 100s. I can’t hear any difference with the sub on or off. I called tech support, they were very polite but and they said everything is connected correctly and working correctly. I have used sub woofers for decades. They sound great…I can’t believe Sonos would put out a product that you can’t tell a difference whether it’s on or not.  I think there’s something wrong.  When the unit initially booted you could hear the sound very distinctly.  I have tried multiple musics types and no difference.  Any suggestions??   

5
D
4 months ago
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tariq_Contributor I
asked in Speakers

TP-Link EAP245 v4 wireless access point - AirPlay drops

I made some upgrades to my network and noticed that my Sonos speakers drop from the AirPlay (and Spotify connect) list. If I unplug them they’ll reappear only to drop after a few hours. They are always listed and available using the Sonos app and TIDAL. Old network with standard wifi router - works fineModem > TP-Link Archer C7 (running openwrt) New network with a wireless access point - suffers AirPlay dropsModem > MikroTik RB750Gr3 router > TP-Link EAP245 v4 I’ve also tried this combination to rule out the MikroTik, but it also suffers from AirPlay dropsModem > TP-Link Archer C7 (wifi turned off) > TP-Link EAP245 v4 This leads me to believe that the speakers aren’t playing nice with the TP-Link EAP245 access point. The wireless access point is using a basic stock configuration, nothing fancy like vlans, just a 2.4g SSID and 5g SSID configured. I’ve tried numerous things over the last few days, but haven’t had any luck. Can anyone help? 

4
Corry P
9 months ago
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pateldivyang84Contributor II
asked in Speakers

Sonos Amp and KEF Ci160qr. Distorted sound at high volume.

Hi. I am using a pair of KEF Ci160qr Ceiling Speaker on the Sonos Amp. At low volume the sound is good enough. But the sound gets highly distorted at high volume. I have just used the default settings on the Sonos Amp. Can anyone let me know, what the best settings for this combination. Thanks in advance.

5
Corry P
1 year ago
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PixelGeek52Contributor I
asked in Speakers

Sonos One (Gen2) cutting out for a few seconds every hour or so.

TL;DR: My Sonos One (Gen 2) speakers keep cutting out for 5-10 seconds every hour or so since I’ve moved my router. My Play:5, which I’m using for Line-in does not cut out, and keeps functioning all the time. Check Photos.    My system is a Play:5 (gen 1) and two Sonos One (Gen 2). I’m using the line-in on the Play:5 to use the One’s as PC/TV speakers. They sound great and used to work perfectly, but I’ve moved my router and now there are issues.   This is what I used to have. Blue lines are Wi-Fi/Sonosnet, Red lines are wired through TP-Link Powerline Adapters:      My internet situation changed so I had to move my router to a different corner of the living room/kitchen.      I tried this set-up first, but when I started experiencing the audio issues, I plugged the Play:5 in to the router through TP-Link Powerline adapters:    Currently, I’m using Sonosnet like this. I still get the cut outs. I’ve tried rebooting everything in the right order to fix IP conflicts, I’ve enabled compress

4
P
1 year ago
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Lucy23Contributor I
posted in Speakers

sonos speakers at second location

I have a Sonos  system with speakers and a Roamer and would like to take the Roamer and a speaker to my caravan which is on a permanent site. Is this possible? I’m not very technical

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buzz
1 year ago
D
Derek15Contributor I
asked in Speakers

symfonisk with sonos one

Hello i recently changed my broadband to Virgin which has 5Ghz, which would not connect my speakers  via WiFi, so I connected my Symfonisk speaker via Ethernet. Now I can’t get my Sonos one to connect. I used to have the symfonisk and one speaker set up as one system in separate rooms. The One speaker does not show up on the App, I tried resettling and setting the speaker up as “new” but it still does not appear on the App. I cannot use an Ethernet cable with the One speaker. is there anyway around this so I can get both speakers working? Thanks for your helpDerek  

5
Ken_Griffiths
1 year ago
J
JC74Avid Contributor I
asked in Speakers

play back issues on play 5 and symfonisk speakers

 I am still having play back issues on my play 5 and ikea symfonisk speakers running on S1 music just stops and may start seconds later or not at all, getting error 1001 ? unable to sort since the introduction of S2 ! 

15
J
1 year ago
DHeck
DHeckContributor I
posted in Speakers

Streaming music skipping, playlist song encoding errors and skips them

I have 6 Sonos speakers (includes a sound bar and a larger 5, with 4 Sonos 1’s). Everything works flawlessly typically, but lately, music skips or stops when I’m streaming (Apple or SiriusXM). When I play from saved playlists, I’m getting song not encoded properly for many songs and it skips right over them. I see similar complaints from 5 years ago. HOPEFUL that there is a better resolution or big fix. Plays perfectly through EchoDot. Thanks!

11
106rallye
6 months ago
B
blazpikalupseContributor I
asked in Speakers

Sonos Move 2 pairing

Hi guys, I would just like to know how/if I can pair Move 2. I am planning to get one and add it to my existing setup (Era300 +Sub gen3). I would like to use it with my existing setup when at home but still take it with me when I go around with my camper van. What options do I have? Can I set it as a stereo pair? 

3
Mr. T
2 months ago
A
AvisMContributor I
asked in Speakers

sony Bluetooth PS-LX310BT turntable no sound from

Diagnostics number 163658452is there any update yet on the progress of a fix for Era100 connecting to Sony BT turntable but no sound? I’m hoping there is good news very soon or my pair of Era100 will have to go & be replaced with another brand of speakers.

7
Stanley_4
2 months ago
D
denefContributor I
asked in Speakers

Sonos One drops out when using Iheartradio

I have a Sonos One and have trouble with Iheartradio and my Tuner radio dropping out. Spotify works fine. The channel for wifi in the sonos app is 11 and I have set the channel on my router to 1, But it still drops out.Any ideas?

2
Corry P
10 months ago
S
SylvainFecteauContributor I
posted in Speakers

Auxiliary port on Era 300

Hello, just want to know if my PC is plugged into the auxiliary port of the Era 300, will it possible to play music into all my other speakers that I have or only in the Era 300 ?

7
106rallye
4 months ago
M
milesmeridithContributor I
asked in Speakers

Sonos Beam cannot see new SSID as an available network

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss. 

5
T
10 months ago
S
Scottfraser1978Contributor I
asked in Speakers

play 3 comparability with era 100

Hi can I set up my play 3 speakers to work with an era 100?

2
S
5 months ago
C
CGGContributor I
asked in Speakers

Audio via Browser and Desktop (Era 100)

Hi, how can we listen to audio from browser on our phones or desktop computers (through Era 100)? I’m on iPhone and Mac M2, if it matters. Sonos app doesn’t seem to allow it.  

17
C
3 months ago
M
musicodyContributor I
posted in Speakers

Why is Audio Quiet Via Line In?

I purchased two Era 100s to create a stereo pair and connect to my iMac for computer audio. I purchased the line in adapter. Audio via line in is incredibly quiet. I went to the line in settings and set level to “mac computer”, and that barely helped. I finally set level to 10 (the highest available) but even with my iMac volume set to max, it was a very quiet sound coming from the speakers.I switched to Wi-Fi connection, and the audio was super loud, so I know it’s not an issue with the speakers themselves.How can I increase the audio volume for line in from my iMac?

2
M
8 months ago
D
dtscullyContributor I
asked in Speakers

I cannot connect my Play 1's to new wifi - Please help!!

HiI have changed my wifi at home and I am going round in circles trying to connect my Sonos Speakers.I have a Sonos Beam and two Play 1’s that I use as surround speakers.I have tried to factory reset all of them. I think I have connected the Beam, but the Play 1’s just keep saying can’t connect. Seems to be I need to go back to S1, but S2 won’t let me do that, not that I really know what I am doing.Why is it this difficult?? Any help would be appreciated

10
D
2 months ago
G
GuacanoeleContributor I
posted in Speakers

Play 1 not appearing on app

Play 1 sitting right next to google nest wifi point will not appear on S2 app unless I go and press main button on play 1 everytime I load up app. WIFI is good in room, all sonos connected to nest WIFI.Any ideas?

3
G
3 years ago
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