Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3294 Topics

S
skidsTrending Lyricist I
asked in Speakers

Sonos Play:1 & 3 - causes internet connection loss

Hi, I have a Play:3 and 3 x Play:1, originally connected via wifi but we have recently changed our router and ISP. Initially, we would get repeated internet dropouts but there was still a wifi signal present. By a process of elimination, we figured that the Sonos was causing the internet dropouts so I connected a single Play: 1 via ethernet then turned the power back on to the others. For a while this was ok but quickly we lost internet connections again whilst still maintaining a detectable wireless signal. Can someone please point to some help somewhere with a simple to follow set of instructions as to how I can solve this as at the moment, I have several hundred pounds worth of Sonos that is useless to me.Thanks.

15
S
11 months ago
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milesmeridithContributor I
asked in Speakers

Sonos Beam cannot see new SSID as an available network

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss. 

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T
11 months ago
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bower3535Contributor I
asked in Speakers

Volume too loud on my new Ray

I have set up my new Sonos Ray. The volume is too loud even at setting 1. How do I reduce the volume ?

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Airgetlam
1 year ago
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adsfyfeContributor I
asked in Speakers

Speakers stop playing the last 10 seconds of songs

I have two Sonos Play 1, a Sonos Play 3 and a Sonos connect. All grouped together. Randomly one of the speakers will stop playing the last 10 seconds or so of a song. This happens with the connect (hardwired to the router) and one of the Play 1’s (12ft from the router). I can hear the song continuing to play on the other devices. This happens with Spotify and also with Sonos Radio, sometimes it will cutoff the last 10 seconds of an advert even!All speakers on the latest firmware.Any suggestions as to what’s causing it are welcome.

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Rowena B.
3 years ago
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musicodyContributor I
posted in Speakers

Why is Audio Quiet Via Line In?

I purchased two Era 100s to create a stereo pair and connect to my iMac for computer audio. I purchased the line in adapter. Audio via line in is incredibly quiet. I went to the line in settings and set level to “mac computer”, and that barely helped. I finally set level to 10 (the highest available) but even with my iMac volume set to max, it was a very quiet sound coming from the speakers.I switched to Wi-Fi connection, and the audio was super loud, so I know it’s not an issue with the speakers themselves.How can I increase the audio volume for line in from my iMac?

2
M
8 months ago
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timwaittContributor I
asked in Speakers

Spatial Music button

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

7
T
1 year ago
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jonzy63Contributor I
posted in Speakers

Only white flashing on Play 5 (first gen)

I have a Play 5 (first gen) that is not being recognized in the app. I’ve power cycled the Play 5. No luck. I’ve power cycled my wi-fi router. No luck. I’ve connected it via ethernet cable, no luck. I cannot get it to respond in any way and all it does is flash white. I also made sure the updates were performed. Still, all I have is a Play 5 that does not get recognized in the app. Any suggestions?

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Airgetlam
1 year ago
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RascallieContributor I
asked in Speakers

were to place my 2 era 300

Hi i have a small room 2 x 5 meters were must I put my speakers on the large side? And as stereo?or in the middle of both short sides?And on a table?Thank you for replying 

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melvimbe
1 year ago
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iankvAvid Contributor I
posted in Speakers

Using Boost and WiFi together

I  have a Sonos Boost powering my normal Sonos speaker set up.  However, for a party,  I want to set up a Sonos speaker in the garden outside the range of the Boost.I already have a powerful wifi range extender delivering a strong wifi signal to the whole garden.Can I have the in house speakers being fed from the Boost concurrent with the garden speaker being fed from the WiFi range extender?

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Airgetlam
10 months ago
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michelenicolisAvid Contributor I
asked in Speakers

ERA 300 TRUEPLAY - ANDROID

Hello everybody,I bought for the firts time a product of Sonos, ERA 300.I have a doubt, please.When i do the trueplay for android the microfone behind has to be open… OK….but in which direction? near the wall behind...or versus the open area of the room?thanksMichele

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Schlumpf
1 year ago
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It's Always BrokenContributor I
posted in Speakers

What happened Sonos? You used to be beautiful. Time to try another system...

Sonos worked fine for us for years but, for some reason our Sonos system pooped the bed several months ago and is, unfortunately, unfixable.  Why Sonos tanked we cannot say.  Sonos seems no longer to be able to maintain their own, simple tech.  It’s slipped away from them. There is no way we have the time to be on the phone with Sonos each time there is a problem, and there is no way Sonos will help figure out the big picture.  They can address why our speakers disconnect each time it happens (which is each time we try to use Sonos), but they can’t tell us why it happens every day, nor fix all the other problems we have with the app every day (play button doesn’t work, everything grayed out, spinning wheel, music continues to play after Sonos quits and many more)So, it’s clearly time to cut our losses, sell the system on eBay and try something else.What is a good alternative to Sonos?  Being able to use Spotify is critical.

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melvimbe
7 months ago
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Rick SchottenfeldContributor I
asked in Speakers

moved out of house but left sonos products linked to my account

I sold my house and the buyer took some of the sonos gear. I dont have access to the system anymore and want to delete them from my account and music services. How do I do this?

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Ken_Griffiths
1 year ago
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Greg BarlowContributor I
asked in Speakers

One SL pair stopped working since app update

Hi, I have a Sonos sound system composed of an Arc, 2 One SL speakers and a sub in my living room. I recently (last few days) discovered the One SL speakers no longer are outputting sound. I opened the Sonos android app to discover that there appears to have been an update, and both my One SL speakers are showing as network unavailable. I factory reset the 2 surrounds and reconnected to my system (living room group) , but I still get no sound from either. Both are flashing green and show as having no network available in the app. Please help as this is very frustrating. This is the first time I've had an issue with my Sonos products since purchasing them around 3 years ago.If you need any more information let me know. Regards, Greg

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G
6 days ago
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veritas44Contributor I
asked in Speakers

Permanently link Roam and and Ones

Hi, is there any way to permanently link a set of Sonos Ones with a Roam (which I am using as a bridge to play a Bluetooth-only source onto my Ones)? Currently, the transition between playing a streaming-source (which makes use of all the speakers turned on) and playing the bluetooth device is not so seamless as the Roam automatically gets ungrouped from the Ones every time it detects the bluetooth source and I have to re-group them manually.I thought I would just be able to add the Roam to the same “Room” as the Ones, but the “Living Room” doesn’t appear as an option when I try to assign a room to the Roam (a new room called Living Room 2 gets created automatically).I set up this system for my uncle who has a disability so it’s kind of hard for him to remember all the steps and scenarios.  Many thanks

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ratty
8 months ago
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DavidEJMContributor I
asked in Speakers

Problem adding a third Sonos Play 3 Speaker

We’ve had a Sonos bridge with two Play 3 speakers for several years.  It works brilliantly.  So we finally bought a third Play 3 Speaker for top floor.  But when I try to connect it, it says I need an update, and when I try to update, it says I need an upgrade.I’m guessing there are clever people out there who know a workaround so that Sonos can't try and force us to ditch workable hardware that has nothing wrong with it and buy all new hardware, which I will not do from a company that treats its customers like this.I’m reasonably tech savvy, but can’t find a way yet to connect it.  Anyone able to help?Dave

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Corry P
1 year ago
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Lionel GuyContributor I
asked in Speakers

Sonos Play:3 not reachable / disappearing

Dear community,I have, as it seems, a common problem, with one of my Sonos products disappearing or not connecting sporadically. I’ve read most of the help pages and some of the posts here but so far it didn’t help much. I’m trying to give a thorough description of my setup and of what I’ve tried so far. Setup:Two Play:3 in two different rooms (Kitchen, Office) One Play:1 in our bedroom My home network consists of two Asus RT-AX92U mesh routers, connected by a cable. The main router is in the kitchen, the second one in the office.  The Sonos products are connected through the Wifi, not through SonosNet. Both Play:3 are close to the respective router (1-3 m) without obstacle. The Play:1 is in another room, 10 meters away, with 3-4 walls in-between. I’m using Sonos mostly through Spotify connect, both on iPhones and from my MacBookPro. All products are up-to-date with the latest controller/firmware/version. I have some units close to the kitchen router that could possibly cause interfere

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Rowena B.
3 years ago
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LaxenContributor I
asked in Speakers

Pairing two Sonos One SL

I have two units (Sonos One SL) but I cannot pair them for stereo.The models are:S/N: 38-42-0B-16-CD-32:G OS:S2 version 14.19.1S/N:  54-2A-1B-C4-6E-CE:c OS: S2 version 14.19.1I can only chose one speaker at the time. The speakers have a few years in difference.

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1 year ago
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LongWhiteCloudyContributor I
asked in Speakers

cant connect sonos one to my existing system

I am trying to connect a used Sonos one to my Sonos system I can see it on the app (I have the new just released 2024 app) and it makes all the right noises and everything works even assigning the speaker to a room until registering when it says:There was a problem adding your Sonos One to your system. Try again laterSonos one is not registered I’ve rebooted the Sonos one, rebooted the router, turned my iPhone on and off, then factory reset the Sonos one and even connected with an Ethernet cable to the router but it always stalls at the same point - it takes an age ‘Linking your Sonos one to your account’ then always the same result: There was a problem adding your Sonos One to your system. Try again laterVery much appreciate any help   

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M
8 days ago
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DavidgibletteContributor I
asked in Speakers

Problems with SONOS One SL

I recently updated to apple iOS 16, and ever since then my Spotify app will ONLY connect to my Sonos speaker if I use AirPlay. Before it allowed me to connect by selecting device. This worked way better for me as I could play music in my daughter’s room while being able to hear audio on my phone (on IG, or YouTube) without interrupting her music. But now since I’m forced to use airplay I can only play music or my YouTube audio will push to her speaker. anyone else seeing this issue? Any fixes? We tried updating the Sonos software but it keeps saying “error code - 800” 

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J
1 year ago
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Capt.MikeBContributor I
asked in Speakers

2nd hand Beam Gen2 can not get registered

Hey fellow Sonos fans!Got myself a 2nd gen Beam from someone on the web, was factory reset, connected it when home and started the process to add to my home system and it goes as far as adding it to a room but saying that it can't be used until it gets registered - which it continuously fails to do.Tried wifi, ethernet, no difference - actually no, there is a difference, when trying with ethernet, the chime with pin is not audible; when trying on wifi, it is but doesn't work. go figure - any help is appreciated as I'd hate to learn i got an expensive paper weight :(if this helps:Sonos OS: S2Version: 16.1.1 (build 78152020)Hardware Version: 1.35.1.6-2.1Series ID: A200Best,

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R
4 hours ago
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Japon1971Contributor II
posted in Speakers

era 100’s plus mini sub

HiI’m currently running a pair of one sl’s and a mini sub in my kitchen/dinner.Will I notice a marked improvement if I swap out the 1’s for a pair of era 100’s.Thanks Jason.

3
J
6 months ago
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WobindAvid Contributor I
posted in Speakers

Tuning and Bass with Sonos One and Five

Good Afternoon,I have a fairly good turntable going into a Sonos Five which is paired with another for stereo. Mounted on the wall above each five is a Sonos One, again is stereo. When I listen to the turntable I run it through all 4 speakers so I have a Five & One for the left channel and exactly the same positioning for the right.I recently ‘tuned’ the stereo fives as per the recommendation of the App and now I have lost all my bottom end. I have done this a few times with the same result. If I temporarily turn off the tuning in the app my bass response comes back in, and yet drops when I flick it back.Just wondering if anyone has any experience, ideas or thoughts that may guide me. I have considered a sub on the floor in the middle so I can position myself in the room to get the best I can out of the stereo fives, ones and a sub - again - if anyone has any thoughts on my comments I would value it.Thanks everyone - Robin

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buzz
2 years ago
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JonK9Contributor I
asked in Speakers

Era 100

Why is it when you move the era 100 speakers to get a better sound experience its extremely difficult to get the speakers connected back with the Sonos App?  When i go inside my router I can clearly see my speakers connect back to the wifi. 

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Stanley_4
9 months ago
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dmetContributor I
asked in Speakers

Newbie help for arc connected to LG OLED TV, using eero system

My ARC soundbar, Two One Gen 2 speakers and Sub Gen 3 have been set up as sourround sound on my LG Oled tv for a year using a panosonic router and eero system and has worked great. Now one of my One speakers is not working after a power outage. I’ve tried several time to connect but doesn’t play from my tv. Through the app it showed I had two systems one with arc, sub and 1 One speaker. The other system with 1 One speaker. I talked to support and was told to contact eero because this system only supports 2.4 GHz this was agter walking me through trying to connect the speaker and it seemed the speakers responded but did not connect to the other system or play music. This seems like a simple issue to figure out. I kept trying different fixes. Now I have 2 systems  and connected the two One Speakers and the sub they can play sonos radio, but are not connected to the arc or play surround sound from tv. Also I did see on this forum that my sonos equipment should be compatible with 5 GHz. An

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melvimbe
1 year ago
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Liclan21Contributor I
posted in Speakers

Setup for 2 Sonos One SL Speakers

I received two Sonos One SL speakers last Christmas and after multiple tries gave up on trying to figure out how to set them up. Here again a year later I thought I would give it a shot and still no luck. A couple Issues: One speaker will connect, the other one will not connect for anything. I have unplugged multiple times. The multiple Sonos apps are extremely confusing. I really just want to connect my phone to the speakers and play my music from Pandora and Spotify.  Is it possible to play music on the speakers via Pandora or Spotify?  Trying to make use of what sound to be quality speakers and prevent these speakers from continuing to be dust collectors another year. Sitting on hold now, but any other advice in case this call doesn’t work?  Thanks!

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4 months ago
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