Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3279 Topics

K
KitharaContributor I
asked in Speakers

Latency of sonos era speaker with usb adapter

In the past when I have attached a line-in from an audio interface or iOS device out to a Sonos Play (10 years ago) I experienced a great deal of latency, more than I could tolerate for ‘live’ play.The speaker didn’t behave like a normal speaker in that way as if the guts of the device was adding latency due to timing algorithm - not sure how but the latency was so bad I could only use it for listening alone. I would consider buying the new speaker if the latency issue went away. Obviously, this is a consumer device but having the speaker have a dual purpose would help me decide to buy it. joe

4
buzz
1 year ago
M
Matthew Fox1Contributor I
asked in Speakers

how do i reduce bass sound

How do I lower the base on my sinus 5

4
Airgetlam
9 months ago
L
lsudaddyAvid Contributor I
posted in Speakers

era 100 usbc connection

anyone used the 100 as computer speakers? how bad is the lag with zoom or watching videos?

4
L
1 year ago
R
raeynContributor II
asked in Speakers

Can’t change the room where our Sonos system is located

Hi,We have a Beam G2 w/Symfonisks as rear surrounds. We were using them in our bedroom but moved them into our family room for the time being.We used to have another system in the family room. The soundbar was likely not fully reset and I couldn’t figure out how to remove it from my system so eventually I chose the “hide” option that came up just to get rid of it. The rear surrounds that were in there were correctly reset and removed from the app but a month or so later, they just showed up again.I’ve tried probably 20 times to change the name of our current system from Bedroom to Family Room. Every time I save it, it appears to work, and then a bit later, it’s showing up as bedroom again. The system was already TruePlay tuned again for the current space but I need to change the room it’s located in.Is there still a phantom system somewhere in the app? Do I need to entirely reset and remove everything? Do I need to delete my account and start over? Or is there a less drastic way to get

4
buzz
1 year ago
R
RattleContributor I
posted in Speakers

Era 100 and Play1

Can I pair the new Era 100 with my existing Play 1 so I can play music in stereo. ’ If yes, are there any downsides/discernible sound differences to affect the stereo quality ?

4
melvimbe
1 year ago
B
BieverhousenContributor I
posted in Speakers

Virtual DJ

Dear All,How I wanted to use my home setup to play music from my laptop.I do love to use Virtual DJ to mix a little so it’s not a music from my library only form line out. How to play my mixes on SONOS?  Please help. Bieverhousen

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B
1 year ago
C
CdoxContributor I
asked in Speakers

compatiblity

Does anyone know if the sonos OS S2 is compatible for surround sound with the new beam or ray or subwoofer?

4
106rallye
1 year ago
A
Alassio30Contributor I
posted in Speakers

setting up sonos 1 speaker on holiday

I have a Sonos one and a Sonos 5 on my home system. I have taken the Sonos one on holiday but am unable to connect it to the network either on wifi or using Ethernet cable. I have tried a factory reset and it finds the speaker but then cannot connect to the network 

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A
1 year ago
M
MaddyindcContributor I
asked in Speakers

Keep getting error 701 when trying to play songs specifically from large playlists

I know this has been covered before but it is still a problem, though it is hit and miss. I have a couple of very large playlists in Apple. Sometimes they will load and other times no luck. Have never had a problem with smaller (less than 500 songs) playlist. This really should not be a problem for Sonos. 

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controlav
1 year ago
S
SherbettContributor II
asked in Speakers

Speakers disappear

Each time, I or my wife open the app we get different rooms showing up, most of the time one of our 4 speakers disappear.we have 2 Play 1’s a Play 3 - all older and a TV speaker think it’s a boom. We are using the latest app and it’s not like they are. not connected as if you shut down and restart the app they reappear but it’s so frustrating.  Any idea why this is happening?? If have rebooted the speakers, removed and reattached them to the app and it works for a few days and then they start to disappear again - nothing seems to be a long term fix.

4
Corry P
1 year ago
M
michelenicolisAvid Contributor I
asked in Speakers

ERA 300 TRUEPLAY - ANDROID

Hello everybody,I bought for the firts time a product of Sonos, ERA 300.I have a doubt, please.When i do the trueplay for android the microfone behind has to be open… OK….but in which direction? near the wall behind...or versus the open area of the room?thanksMichele

4
Schlumpf
1 year ago
SarahN
SarahNHeadliner I
posted in Speakers

My thoughts on the Era 100

Hi AllI have just received my white Era 100 to use in my bedroom as a single speaker. Here are my thoughts:The look of the speaker - nice looking although I actually prefer the outgoing One (I have 2 sets of them).  The metal grille of the older speaker looks more premium in my opinion. The 100 is still nice mind you.The set up - very easy as I have excellent WiFi in my home. Did not affect my SonosNet speakers in any way. My app now also reflects the WiFi signal feature on this and my portable speakers which is nice. The sound - definitely an improvement on the Ones but not as bigger difference as I thought it would be. Just goes to show how good the Ones are! I would not recommend anyone replaces their Ones, but if buying this size speaker for the first time, then get the 100. Mainly due to the added connections (Bluetooth and line in).Hope this is of use 👍😊 

4
SarahN
1 year ago
commish
commishContributor II
posted in Speakers

black power cord for symfonisk picture?

Does anyone know if there’s a black power cord for the Symphonix picture frame?

4
K
1 year ago
C
cjcContributor I
asked in Speakers

Speakers disconnect and connect on and off

Playing in groups (4 rooms) my speakers connect and disconnect on and off. Not the same.I have changed the channels. But no effect. It is like SONOS is constanct seraching for connection and turns on and of.Very disturbing. Regards Carl 

4
Airgetlam
1 year ago
M
mcfc4heatonsAvid Contributor I
asked in Speakers

Sonos Ray - Will NOT Recognise My TV Remote

I just bought a HIsense 50A6BGTUK  TV. The Sonos Ray will not recognise my new TVs remote, I have tried several times setting up in the Sonos app. Just not recognised. It worked perfectly with old model Hisense TV I had previosuly, very friustrating...

4
jgatie
1 year ago
N
norks27Trending Lyricist I
asked in Speakers

Sonos 1 'unable to connect' when changing location of different zone sonos play 5

Strange issue.I have a three zone Gen 1 Sonos system, Sonos .I’m moving my play 5 from the kitchen to the room next to my bedroom.  When I start music on the play 5 the Sonos Connect in the bedroom cuts out and then disappears.If I move the play 5 back to the kitchen it is OK and both Play 5 and Sonos Connect work.  If I move the Play 5 back to the spare bedroom next to the main bedroom then the Sonos Connect drops out again and disappears from the zone list.The Sonos Connect is wired to the network, the Play 5 is wireless.Any ideas?Is it a proximity issue as the bedrooms are next to each other?

4
N
1 year ago
N
NiyolHuayraContributor I
posted in Speakers

Feature request: Add ability to ungroup stereo pair speakers from soundbar without the need to reconfigure Trueplay after regrouping

If you would just like to listen to music on stereo pair, the ability to ungroup them from soundbar with a click and then regroup back again when you’re done listening without the need to reconfigure TruePlay would be a nice feature to have. 

4
jgatie
1 year ago
J
JohanRContributor I
asked in Speakers

Era 100 not official adapter issue

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male)  I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male.  Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ?  thanks ✌️

4
J
1 year ago
R
RW33Contributor I
asked in Speakers

Two Play:1 speakers: only one speaker is available on the app

Hello,I switched wifi network to which my two speakers were connected two in stereo. To transfer them to the new network, io performed factory reset to the Play:1 (not the wisest move, I know).I then connected them with a cable to the router and got them to the network. Issue now is that I can only see one on the app: if I’ll unplug one the other will be live on the up, and vice versa, but not both. I performed a full power cycle - router, speakers and app, but that didn’t solve. I can see they are on different sonosnet channels, although this is greyed out (but they are both on the wifi anyway?).What is going on? help please!

4
R
1 year ago
P
PepstnContributor I
asked in Speakers

Connect NAD Amplifier C700 directly to Sonos 5 or new Sonos One speaker

I would like to use an NAD C700 which has a digital coaxial input and phono input capability to receive my analog vinyl records and to process my CDs with the C700 DAC on board.  From there, I would like to add Sonos speakers to this listening room, and connect the C700 directly to either the Sonos 5 or the new Sonos One for lower bookshelves against a wall that can’t use rear ported speakers so well.  The aim, is that when I want to listen to CDs, Vinyl or stream higher-end BluOS, can I transfer the sound directly to either of the two Sonos speakers.  I will buy the speakers as a stereo pair for the room.  This would enable streaming what is received to my  Sonos Arc in my living room.  When I want to just listen to Sonos wirelessly without the NAD C700, I can just use the Sonos app to stream Apple Music, Amazon or Sirius XM which works fine.  Can this be connected this way.

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Corry P
1 year ago
C
cowomo404Contributor I
asked in Speakers

Why is it that my speaker setup breaks every time someone at Sonos sneezes on the software?

Complete audio system stoped again unexpectedly again today. Of course it’s a Sonos update.  it’s 2023 shouldn’t the software updates simply limit new functionality until updated not break the whole system, it’s a little ridiculous.  I used to be proud of my Sonos system, the sound quality and speaker arrangement but these days it’s more of just a hassle - a very expensive hassle. Probably wouldn’t be that big of a deal if the software updates were smooth and it just updated like normal software - but instead of I get the same message, “An unexpected error occurred. Please try again late.” Wow thanks.  So not only does the software not work, the whole system is useless until the software does work and/or I go out of my way to trouble shoot some damn new feature that I probably don’t want. Frustrating. 1/5 do not recommend. </frustrated rant> 

4
C
1 year ago
W
Wolf2024Contributor I
asked in Speakers

ERA 300 Mounting Screw size?

ERA 300- What size is the screw that is used for mounting the speaker to a fixed object?  Thanks all

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melvimbe
1 year ago
R
Rich_10Contributor I
asked in Speakers

Play 5.1 blue-ray audio disc on an era 300

I have many blu ray 5.1 audio disks. Can I connect the blu-ray player directly to an era 300 with an hdmi to usb-c adapter for the line in and have the 5.1 sound transferred to the era 300 speaker?

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106rallye
10 months ago
V
VerdesseContributor I
asked in Speakers

problem with Sonos randomly stop playing

I have 3 sonos speaker when i stream music, some speakers randomly stop playing while the other one are still playing after 10 s the sound comes backit happen to the sono one or to play 1 (not at the same time)i cant figure what is happening 

4
buzz
2 months ago
J
jmsblckhllContributor I
asked in Speakers

How many SONOS speakers can I connect in one room?

Hello all. I’m thinking of purchasing an ARC and SUB with two ERA 300s in the rear. I’m looking for the ATMOS experience plus  superior music from streaming apps and line in from a CD player.My question is what are the max amount of speakers I can connect together in the same room? For instance, could I also add two Sonos ones for side speakers? Or is this overkill?thanks,Jmsblckhll 

4
AjTrek1
1 year ago
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