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Speakers disappear

  • March 21, 2023
  • 4 replies
  • 105 views
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Each time, I or my wife open the app we get different rooms showing up, most of the time one of our 4 speakers disappear.

we have 2 Play 1’s a Play 3 - all older and a TV speaker think it’s a boom.

 

We are using the latest app and it’s not like they are. not connected as if you shut down and restart the app they reappear but it’s so frustrating. 

 

Any idea why this is happening??

 

If have rebooted the speakers, removed and reattached them to the app and it works for a few days and then they start to disappear again - nothing seems to be a long term fix.

Best answer by Corry P

Hi @Sherbett 

Welcome to the Sonos Community!

Wire the speaker closest to the router with an ethernet cable. Than wait a few minutes for the other speakers to connect to SonosNet.

In addition to following @GuitarSuperstar’s advice to ethernet-wire a speaker to the router, I also highly recommend you keep that speaker at least 1m (3 feet) away from the router, as well as keeping any other WiFi devices or smart-home hubs 1m away from both the speaker and the router.

I hope this helps.

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4 replies

G

Are you able to wire any of the speakers directly to your router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi
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  • Sherbett
  • Author
  • Contributor II
  • March 21, 2023

only one of them, the others are too far away.

but that one, the one that keeps disappearing is next to the router.

 

My wifi is strong and would be concerned if that was the problem.

G

Wire the speaker closest to the router with an ethernet cable. Than wait a few minutes for the other speakers to connect to SonosNet.

"Receive with simplicity everything that happens to you." - Rashi
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Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • March 24, 2023

Hi @Sherbett 

Welcome to the Sonos Community!

Wire the speaker closest to the router with an ethernet cable. Than wait a few minutes for the other speakers to connect to SonosNet.

In addition to following @GuitarSuperstar’s advice to ethernet-wire a speaker to the router, I also highly recommend you keep that speaker at least 1m (3 feet) away from the router, as well as keeping any other WiFi devices or smart-home hubs 1m away from both the speaker and the router.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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