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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2946 Topics

D
DocB911Contributor I
posted in Speakers

Era 300 Multiple Configurations?

I have a large living room that has been setup with an Arc, a Sub3 & 2 x ERA 300s as rears. Awesome sound when watching Atmos movies and listening  to Atmos Music, while seated in my TV chair, however, is there a way / suggested config that would enable me to play  General Music / Atmos Music through just the 2 Era 300s and then switch back to adding them as rears to the Arc & Sub, when I watch movies? As a stand alone pair, (before I added them as Rears), the sound seems to be better for music (in General)  than as part of my current Atmos Movie Setup.Hope it makes sense what I’m asking?

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jgatie
3 months ago
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WildPotatoContributor I
asked in Speakers

Era 100 in Stereo mode and Samsung TV - Bluetooth connection

Hello,I’ve tried to connect via Bluetooth my two (stereo-paired) Era 100 to a Samsung TV with no luck.I’ve followed these instructions: https://support.sonos.com/en-us/article/pair-sonos-era-100-with-bluetoothand in fact I can create a bluetooth connection with each one of the speakers, but none of these two connection reproduces the TV audio. Silence everywhere.Is this a bug or, doh, a (missing) feature?Would a line-in adapter connected to one of the Eras solve this issue, i.e. would the audio be stereo in that case?    

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jgatie
11 months ago
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RoberacContributor I
asked in Speakers

problem upgrading S1 system to S2

Hi community.I bought a new era300, and would like to upgrade the compatible devices (playbar and play 1) from my existing S1 wired setup, to a wireless S2 network.(I have other devices I understand are only compatible with S1 - 2x connect bridges and Gen 1 play 5 - but I’ll worry about them later!)I have successfully switched to wireless, and I see my playbar and play1 are WM1.But upgrading the OS to S2 has me beat! The error msg is 1101, and trying all the troubleshooting (rebooting router and devices, moving close to the router etc) doesn’t help.The device status is ‘incompatible’, and clicking into these the message suggests “an Ethernet cable connected to your router is required to allow wifi to be disabled”. I have tried connecting the device to the router via Ethernet … but that doesn’t work (and kinda doesn’t make sense, given I understand the system to be now wireless, correctly connected to my wifi, with the device system setting as WM1… wireless.)So I’m stuck at not being ab

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buzz
11 months ago
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Phantom_cyclistContributor I
asked in Speakers

Sonos Era 100 playing Samsung TV sound over Bluetooth

I connected my Era 100 to my Samsung TV using Bluetooth.  It worked fine for about a fortnight but now there is only silence.  The TV indicates that it thinks it is outputting audio to the Era and the Era is is indicating that it is Bluetooth connected but there is no sound.  The Sonos App indicates that the volume on the speaker is at max.  I have tried rebooting both the TV and the speaker and also re-pairing but no sound is heard.  As it used to work any suggestions for why it is no longer working?

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Ken_Griffiths
11 months ago
F
FalaschiContributor I
posted in Speakers

Era 300, Arc and Sub gen 3 max bit depth and sample rate?

Hi there!  I just bought a pair of eras 300, an arc and a sub gen 3. I was wondering: What is their maximum bit depth and sample rate?? i asume that 24 bit for depth, but what about max sample rate? does anyone know? couldn’t find that technical info anywhere. Cheers!

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jgatie
11 months ago
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scoobydrewContributor I
posted in Speakers

Can't connect to Sonos/Wifi and all instructions send me in an infuriating loop

Hi,We recently moved house and Virgin thus gave us a new router (Welcome to Virgin New Customer, after 6 years, gah) - now i cannot connect my Sonos.“System” is greyed out so i can’t do anything there and I have tried using an ethernet cable. Even when i had my Sonos on a previous wifi setup it was awful, could not find my music, could not control using spotify, etc, etc, the free Bluetooth speaker i got with work is infinitely preferable and that sounds like a  tin can.I have reset the Sonos to factory settings. I click on “Unable to Connect to Sonos, Let’s fix it”“Did you change your router...Yes”“Do you want to add to a trusted network… Yes”“Make sure your products are powered on” (FFS)“Sonos not found. Make sure you’ve done all the obvious things and then try this infuriating loop again, you’ve got nothing better to do after-all”  

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S
11 months ago
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kkingyipContributor II
asked in Speakers

I’m having a problem with connectivity and am having a hard time pin pointing the issue.

Hello all, I recently bought a pair of ERA 100s, and a sub mini for a living room set up. The initial set up worked fine, but afterwards I was continually getting the “cannot find your Sonos system” message in the app.So randomly, it will show up sometimes when I open the app, and more often than not, I’ll open the app and it won’t find the system anymore. I tried looking around the internet and and this is what I’ve gathered. I’m on TELUS in Canada using their Telus Wifi Hub (looks like white trash can) made by Arcadyan. I believe it’s a modem/router combination device. I’m positive from what I’ve read online that this device may be the root of the issues but I honestly just don’t know. Here’s some information about my home.-I do not have a mesh network, or any other routers. I only use the Telus hub.-I do have a basic network switch connected to my router that is used for 1 room to hook up multiple devices. (It’s a NETGEAR 8-Port Gigabit Ethernet Unmanaged Switch (GS308))-I am not in

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Corry P
11 months ago
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Jboujee96Contributor I
asked in Speakers

Linking Samsung TV to Sonos Five + One SL’s

Hi everyone,I need help with linking my Samsung TV (optical output) to my Sonos Five + One SL’s. I thought this would be easy as there is a 3.5mm line-in input into my Sonos Five. I have tried a couple of things. I’ve tried using an optical to 3.5mm cable. I’ve tried a digital to analog converter. Nothing is working.Is this even possible? Thanks,Jack.

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Airgetlam
1 year ago
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kkingyipContributor II
asked in Speakers

Stereo Paired ERA 100 cuts out intermittently.

Hello, I have a stereo pair of ERA 100s. While the system does not have any hiccups when I use the S2 app, sometimes I want to connect via bluetooth to play something like a video or audio files that I can’t do through the app.  I’ve noticed when using bluetooth, occasionally I get a brief cutout of audio from one of the paired speakers. I’m in the same room, I’ve tried connecting to the paired speakers via different bluetooth devices, but regardless, sound will briefly cut out every now and then.I’m not sure if this is a network issue or not, but using the S2 app does not have the same kind of issue.

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Jamie A
11 months ago
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Scott1WContributor I
posted in Speakers

Era 300 mounted right side up or upside down?

I want to mount 1 Era 300 in the center of big open area as a main speaker for back ground listening. I have angled vaulted ceilings. In other words, the wall I'm mounting it on is about 12ft high and the wall directly across the room is 8ft tall. I plan on mounting it around 9ft  off thew floor… its my best option. My question is do I mount it right side up or upside down. I know Sonos says that you need at least 2ft clearance above the speaker. I will have 3 to 3.5 ft clearance above the speaker mounting it right side up. Which is best?  

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D
9 months ago
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Si_ DogContributor I
posted in Speakers

Denon D100 system to my SONOS 5 line in

Does anybody know if I can connect a Denon D100 system to my SONOS 5 line in to allow use of the turntable, CD player and cassette?

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Airgetlam
11 months ago
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Jim67Contributor I
asked in Speakers

can’t find products

Since installing Sonos Ray sound at I can’t connect to my existing Sonos Play 1 (in a different room) or my Symfonisk (same room). Is this a common problem?  Using Sonos 2 app

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J
1 year ago
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edi8a75Contributor I
asked in Speakers

Sonos era 300 connectivity

Can i link just only one era 300 to a beam gen 2 or its only possible to connect a pair of it? 

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M
5 months ago
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JimiGibbsContributor II
asked in Speakers

Play 3 "Not Connected"

I have 3 Play 3’s that show up as “not connected”. One yesterday and two today at the same time. The two were playing and just dropped out. I have tried the app fix….. Unplug speaker…. WAIT ….. unplug router …. WAIT…. and nothing. Two (that I can easily get to) have no light on. I have an eero mesh network and everywhere is getting a good signal.  Any ideas????

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J
10 months ago
J
JefftessierContributor I
asked in Speakers

new router, cannot find my system

Hey guys, Just update the fiber internet and have a New rooter.I follow every step Sonos Tell me to Do to set Up m'y systemI reboot all my Sonos product, i reboot m'y wifi, i split 2.4 and 5 Ghz with different name and IT still doesnt workAny advise?

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J
11 months ago
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SteJamesTrending Lyricist I
asked in Speakers

Spatial Audio help

I am having problems recognizing if spatial audio is even working or not. In my living room I have a Sonos Beam Gen 2 and 2x Era 100 which are set up as rear speakers behind my sofa and connected to the Beam. Also I have a Sub Mini connected to the Beam. The other day before I had the Sub Mini I felt like I could hear what Spatial Audio is all about but now since the Sub Mini is connected I don’t really hear anything spatial. If I disconnect the Sub Mini it seems better but not sure if I am imagining that. In my bedroom I have 1xEra 300. Not really noticing any spatial audio at all! I have done Trueplay several times in both rooms and the spatial audio switch is on in the settings. Any ideas? A good song to use for testing? Do I need 2xEra 300 to really get the true spatial audio effect? 🤔😔

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S
1 year ago
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JanClausenContributor I
asked in Speakers

2 Sonos one in 2 mono groups

I have 2 sonos One, the have to play in 2 different offices - but as 2 mono devices.because if I put them in stereo mode, when turning up the volume on one device automatically turns up the volume on the other.therefore I need them to be 2 seperate units - but playing the same playlist..how is that possible ?

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N
11 months ago
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RonanDemdelLyricist II
asked in Speakers

ERA 300 - Mixing Studio - How to check Dolby Atmos or Spatial Audio mix from the mixing studio

How to use the Era 300 for Spatial Audio and Dolby Atmos QC

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Corry P
11 months ago
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Lewis.r_lContributor I
asked in Speakers

sonos playbar high pitch noise

Hello sonos , currently I have the an issue of a high pitch noise coming from my Sonos playbar , from research it seems to be a transformer issue which I’m trying my hardest to get fixed.  I have found that these Switching Power Supply Inverter Converter Ferrite Core Custom Transformers can be found on aliexpress for about £50 for a pack of 5. sonos have seemed to be reluctant to fix these issues of high Pitch noise from the transformers and as it seems to be that there was a bad batch of switching power transformers that some how worked there way into supply chain during the manufacturing of these playbars. personally I find it quite annoying that you haven’t offered a replacement power supply board for a fixed price etc for users to replace them or something along those lines.  I have been in contact with countless repair shops and companies to fix this issue I have currently.  I am probably going to try and fix it myself but I will be calling Sonos soon to trying and see if there is

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S
8 months ago
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SteJamesTrending Lyricist I
asked in Speakers

Headphones with Era 100 or 300?

Is it possible to listen to the Era 100 or 300 through headphones? If so, how? Bluetooth?

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melvimbe
1 year ago
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VonBrickContributor I
asked in Speakers

Era 100 Stereo Pair Issue Playing Line-In From Play:5

I have been a happy Era 100 user until the right channel in an Era 100 stereo pair stopped working today. It ONLY malfunctions when I group this Era pair with a stereo pair of Play:5’s playing a Line-In source. The left speaker in the Era pair continues to play without error. The Era pair CAN play from any streaming source in stereo without error. The malfunction only occurs on the Era pair when playing from a line-in source on the 5’s.i have restarted all speakers in the house, unpaired the Era stereo pair and created a new pair, factory reset the right speaker in the Era pair, and the error continues.Thoughts on what may be going on here? 

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Corry P
11 months ago
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PromiscuousBaguetteContributor I
asked in Speakers

how to use my Era 100 as audio output for PS5

I would like to use my ERA 100 speakers as an audio output for my PlayStation.I tried an adapter linking the speaker to the TV (receiving the PS5 sound through HDMI) but the sound wasn’t pushed to the speaker. I decided to go for a Bluetooth adapter plugged in the PS5, but I’m facing a wall here and I’m not sure how to proceed to make it work. The PlayStation won’t recognize the speakers while I have the speaker in pairing mode.   

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G
3 months ago
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dam_kroContributor I
asked in Speakers

Play:1 "not connected" during setup

Hello, I was using two wifi networks (at home and in the office). In general they were configured the same way (even wifi name and password were the same). In each places I had my Sonos products configured (three speakers at home and one Play:1 in the office; all products are older ones and I use Sonos S1 to connect to them). Few months ago I closed the office, packed my Play:1 and left it aside in the basement. Today decided to power up that Play:1 at home - I’ve plugged it to the power, Sonos S1 app discovered the new product (which had been actually configured) and claimed it needs to be updated to the newest firmware. However, during the update I received the “Update problem” information; I was trying several times but with no luck. Then, I decided to reset the Play:1 (by unplugging from the power and pressing the play/pause button during the start). The led first started to blink orange, then green. So I started the configuration hoping to add this product to my network from the s

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D
11 months ago
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pinnpoinntContributor I
posted in Speakers

Sound suddenly starts loudly, without requesting it

This morning, around 09:15-09:30 my Sonos One SL speakers started playing music very loud  No idea how it started as the alarm is not set for today nor the timeframe it came on  Don’t know who or how started? I’ve sent diagnostic report 783525074 if that may help? Thanks 

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Airgetlam
11 months ago
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seadragonContributor I
asked in Speakers

Era 300 pair with Sub Mini = Less Bass?

Just picked up a pair of Era 300s with the Sub Mini for music listening only in my living room.  I got the sub thinking it was just a given that I would need it.  However, I find that I actually get more and better bass performance without the sub from just the stereo pair of the 300s.  I was very surprised at this but after A/B testing with and without the sub, I’m getting better bass without it.  Anyone else have this combo?  I’m thinking I may return the sun to save some cash.

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G
6 months ago
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