Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2946 Topics

M
michelenicolisContributor III
asked in Speakers

Pro-Ject Phono (no Sonos) with line in ERA 300

Hi all,I bought a pro-ject Phono (no Sonos) and I would like to listen through the ERA 300, but but I can’t! I called the support and they told me that I need to buy or a pro-ject phone T1 (Sonos) or a pre-amplifier phono. I need to discuss with the Sonos community to understand what is the best solution.many thanks!Michele

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SRVila
5 months ago
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Glenn KContributor I
asked in Speakers

Play 5 Speakers

More of my Play 5 speakers have lost their wireless capability. After about two years the first Play 5 speaker lost its wireless capability and we had to purchase a power line extender to make it work. Now after another two years the other two Play 5 speakers in a different room have now lost their wireless capability and I will have to purchase two more powerline extenders and a hub so I don’t run out of Ethernet ports. Whilst Sonos sounds great the quality of the wireless components inside these very expensive speakers is obviously of a poor quality and not something we expect when paying top dollar for good speakers. So to all out there considering buying Sonos just take tis into consideration. Other than that the sound is unbeatable when operating properly.

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G
7 months ago
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TxGenContributor I
posted in Speakers

Malfunction

I have a complete Sonos system  throughout the whole house. Recently some speakers are no longer having music output just makes a tiny screeching type noise when its on and I have to switch off the Amplifier to make the noise go away.Is there a technician or shop that can troubleshoot and fix as necessary?

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buzz
7 months ago
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ED0122Contributor I
asked in Speakers

Dolby Atmos capable devices

Are the Era 100 and the Sonos Move speakers capable of handling Dolby Atmos content?

2
E
7 months ago
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Barbara HoeyContributor I
posted in Speakers

Group rooms

After a power outage, my speakers werent able to connet to Wifi.  Eventually, one did.  Now that it has been a few days, I was able to connect my phone to the other speaker.  But I cannot play them both at the same time.  One is in the kitchen and one in the den.

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melvimbe
7 months ago
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gautierContributor I
asked in Speakers

Connecting my vinyl platine to my sonos One

I have a new vinyl platine, but don’t own speakers excepts for a couple of Sonos 1….How can I stream the sound of that platine to the Sonos speakers ? Do I need the Sonos AMP to do that? something else ? Thanks :)

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G
7 months ago
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Not impressedContributor I
asked in Speakers

line in outdoors

I have a play 5 which I occasionally would like to use in the garden with a line in from my phone. This means unplugging it so that it forgets that it is connected to the line in. As there is no WiFi in the garden it is then impossible to instruct it to accept line in again.Does anyone know a workaround for this?

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N
7 months ago
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WFPRContributor I
asked in Speakers

Having trouble connecting new system.

New system not connecting. Being told to factory reset.

3
W
7 months ago
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Redmatt08Contributor I
asked in Speakers

loss of connectivity after power cut

Had a brief power outage and now 1 of my play ones which were set in stereo mode will not connect, unpaired them tried factory reset, play 1 is now just sat with constant white/orange flashing light ?? I have unplugged everything and reset router, can not get past orange/white light ? 

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Corry P
7 months ago
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Deejay214Contributor I
asked in Speakers

connect two era 300s to 2 sub3s

Hi, how to connect 2 era 300s with 2 sub gen 3s ? I’m able to only add one.

3
jgatie
7 months ago
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grcu47Contributor I
asked in Speakers

Sound system starts back up every morning at 0800

Hello! Our apartment complex has a sound system that we want to turn off completely. We keep setting the volume to zero or setting the music to off in the app but every morning at 0800 the system turns itself back on. Is there a way to turn it off completely?I’m not sure about the model aside from there’s two little Sonos boxes in a service rack with an app we control it with.

1
jgatie
7 months ago
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TheFlyingMadcaseContributor I
asked in Speakers

Sonos PLAY 5 disconnected from the app

I can´t connect my Sonos PLAY 5 (early edition) in the app. Shows white light. It is wired to the Router. All other Products and system are working, System is updated. Have tried troubleshooting processes; Find missing Product, Add Product, Re-start Product, Re-start Router.Ideas are more than welcome :0)  

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Jamie A
7 months ago
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jmkingsbury
asked in Speakers

Sonos Roam and Alexa

Hi,  My Sonos Roam does not respond to my Alexa commands when I request a specific podcast. I had this issue previously so set a fixed IP for the Roam.If I speak to my Alexa devices and ask them to play on my Sonos speakers (Symfonisk and Roam) it does this no problem, so I suspect there is an issue with Sonos/Alexa integration NOT the network...  

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G
7 months ago
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Kim chiContributor I
posted in Speakers

sonos play five gen2

Sonos Play52 2G device is broken Can I get this product

1
K
7 months ago
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e9leylanadContributor I
asked in Speakers

I purchased the Sonos SL One for audio output from windows 11 desktop

On-line chatted with a Sonos rep to determine if the audio output of my windows 11 can be sent to the Sonos SL One. The speaker does not have a line in. Is there any workaround to be able to accomplish windows 11 audio output to Sonos SL One speaker?Thank you

3
S
6 months ago
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Geoff AllisonContributor I
asked in Speakers

BBC Sounds Audio Level Inaudible

The issue: I have been an extensive SONOS user for many many years (UK based) and used to get my BBC Radio service via the TuneIN service. It always worked fine. Recently the “old” TuneIN service became unsupported and the new service no longer has the BBC national radio stations (even with subscription). So I tried to use the SONOS radio app and whilst I can find BBC Radio 2, for example, it will not play. I now understand that due to licensing issues, the only way to get BBC national radio stations in the UK is via the BBC Sounds service. So I installed that and indeed can access the radio stations. BUT, the audio level on all of these stations is at such a low level compared to all other sources that it is almost inaudible. If I switch from my Apple Music service to the BBC radio station I have to increase the volume from 25% to 100% on the speakers and even then it can only just be heard, totally unacceptable and unusable in reality.When I use the BBC sounds app on iPadOS or on Sky

2
G
7 months ago
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LizardKingMajorContributor I
asked in Speakers

upgrade

Hi, I have 9 products that all appear to be eligible for the upgrade program. Will these continue working if I use them to upgrade, I.e use them to get discounted new speakers?  I’m using the latest Sonos app as far as I’m aware.  ThanksMatt

1
N
7 months ago
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Pfont2Contributor I
asked in Speakers

sonos Era 100 not pairing to wifi

During setup, my phone recognizes the era and things go well until I get to the step where the Era 100 tries to connect to the wifi. It fails to do so and times out. I’m very tried to factory reset the speaker three times and have unplugged/replugged the router and it still won’t connect. I have speaker directly next to the router and my phone. Also, it asks to connect to the flashing “blue” button on top which never flashes. Any help is appreciated. 

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Ken_Griffiths
7 months ago
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JustAnotherContributor I
asked in Speakers

S2 Compatibility - Play:1 and Sub (Gen 2)

The Sonos compatibility page says that these two of my Sonus devices – Play:1 and Sub (Gen 2) – are compatible with the new Sonos app. And that two devices – Connect and Connect:amp – are not compatible. So I purchased a Port to replace the Connect to have my Sonos system with the new Sonos app. But the new Sonos app says that the two devices listed as compatible by the Sonos compatibility page are actually not compatible.  System upgrade says that no upgrades are available. So which is it, compatible or not? iOS ver 16.6.1Sonos app ver 15.7.1Sonos S1 app ver 11.10.1

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J
7 months ago
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nostresshereContributor I
asked in Speakers

How to remove product or speaker or room from list

Let’s say you have set up two rooms, or somehow duplicated your main room and now speakers are in the wrong place.   In my case, I had two living room setups.There is no way to delete a speaker, or room setup that I could find.After spending all kinds of time trying to find an answer, I figured this out. I just went to ADD a speaker to the correct living room, at which point it will ask to remove it from the other setup.  To make it easier, rename the other system to bathroom or something so you are not confused with the two living room setups you might have.BINGO BINGO

1
Jamie A
7 months ago
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twolongContributor I
asked in Speakers

Sonos is the worst

3 hours with Sonos tech support Daily reboot of router, daily unplug and power up all six Sonos speakers  Daily reinstall of Sonos app  Total hours per week dealing with Sonos  connectivity issues - 12 I’m about to sell off the whole system on Craigslist and go back to wired speakers. Too much of my time being spent with Sonos connectivity issues. System - 5 Sonos One speakers and one Sonos Roam. In an apartment building in NYC with 300 other apartments. Spectrum wifi. I’ve configured and reconfigured the modem. I’ve rebooted, restarted, factory resetted, deleted, reinstalled and all to no avail. The only way to make it work - 1. Unplug all speakers, uninstall and reinstall app, reboot router and then do it again later in the day when the system falls apart again. Anyone want to buy six Sonos speakers?  

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T
7 months ago
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Gord66Contributor I
asked in Speakers

connecting era 100s to my Playbar

I’m trying to hook up my era 100s to my Playbar I cannot connect them they are listed as being in the same room does that mean I cannot group them or connect them I do not want to use them as surrounds. I want them to play full stereo front

1
G
7 months ago
D
dalasher84Contributor I
posted in Speakers

Airplay 2 unable to connect to Sonos

I have around 11 sonos speakers and 3 Apple HomePods. The HomePods work flawlessly for Airplay. But only certain speakers work on the Sonos side for Airplay and no matter what I do, (unplug all speakers and reboot router and modem and finally hard reset most speakers, nothing seems to work I consistently get “unable to connect to “speaker name””. However they all lseem to work on the Sonos V2 app. Has anyone found a fix to this issue?

52
Airgetlam
4 days ago
antiduplicity
antiduplicityContributor I
asked in Speakers

I have a synology router mesh. My devices lose wifi when using the sonos or airplaying to the sonos

Anyone have experience where devices are kicked off the wifi network when interacting with Sonos speakers.  Either the Sonos app or airplay to a Sonos speaker.  

3
Corry P
7 months ago
H
HydroVacContributor I
asked in Speakers

Outdoor speakers via wifi

Hi, two questions.Do I have to buy the amplifier to run outdoor speakers, or will they connect to my Sonos app via WIFI like my other speakers? Can I control their volume separately to my other SONOS speakers? Ie I might want outside speakers to be louder or quieter than the inside speakers based on ambient noise and time of day….

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H
7 months ago
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