loss of connectivity after power cut

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Had a brief power outage and now 1 of my play ones which were set in stereo mode will not connect, unpaired them tried factory reset, play 1 is now just sat with constant white/orange flashing light ?? I have unplugged everything and reset router, can not get past orange/white light ?

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Corry PAnswer

Sonos Staff

Hi @Redmatt08

Welcome to the Sonos Community!

It sounds like the power outage may have damaged the speaker - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try wiring the Play:1 directly to the router with an ethernet cable during the setup process.

"Receive with simplicity everything that happens to you." - Rashi