Hi @jmkingsbury,

Does the Alexa on the Roam respond to any commands? If it doesn’t, removing and re-adding the Sonos skill in the Alexa app and try again. If it just doesn’t respond to the podcast command, try removing and re-adding the skill in the Alexa app for the podcast service.

If both steps above don’t help resolve your issue, I’d suggest reaching out to our support team for further assistance as they have the necessary tools to help you troubleshoot this issue. 

I hope this helps!

Hi, the Sonos Alexa does respond to commands to play radio and songs but not the specific podcasts (previously it did). I did reconnect the Sonos Skill in Alexa but no change.

Hi @jmkingsbury,

What music service are you playing the Podcasts from? If you don’t have the skill for that service in the Alexa app, try adding it, or try removing/re-adding if you already have it. 

I’d also suggest you go into the Sonos app and reauthorize the Podcast service in the Sonos app, as it sounds like this issue is limited to that service in particular. You can do this by going to Settings → Services & Voice → “Podcast service” → Reauthorize Account.

I give up

The next music set up won’t be Sonos

Absolutely infuriating. Alexa can’t hear you properly at even the shortest of distances and the volume on the roam controls the volume of Alexa. So if your roam is at low volume so is Alexa, so you can’t hear “her” response  
 

Is there a way of independently controlling Alexa’s volume?

it’s absolute amateur hour with this.