I have a synology router mesh. My devices lose wifi when using the sonos or airplaying to the sonos

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Anyone have experience where devices are kicked off the wifi network when interacting with Sonos speakers. Either the Sonos app or airplay to a Sonos speaker.

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Corry PAnswer

Sonos Staff

Hi @antiduplicity

Then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @antiduplicity

Welcome to the Sonos Community!

It sounds like you have multicast flooding on your network (data packets intended for multiple destinations are reaching destinations they were not intended to reach). If your router has the option, I recommend enabling IGMP Snooping/Filtering.

If this does not resolve the issue, or if you don’t have that option available, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

antiduplicityAuthor

Contributor I

I have IGMP snooping/Filtering turned on. Synology router

Corry PAnswer

Sonos Staff

Hi @antiduplicity

Then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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