I have a synology router mesh. My devices lose wifi when using the sonos or airplaying to the sonos

Question

Anyone have experience where devices are kicked off the wifi network when interacting with Sonos speakers.  Either the Sonos app or airplay to a Sonos speaker.

Corry P · Accepted Answer

Hi @antiduplicityThen I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Corry P · Answer

Hi @antiduplicityWelcome to the Sonos Community!It sounds like you have multicast flooding on your network (data packets intended for multiple destinations are reaching destinations they were not intended to reach).If your router has the option, I recommend enabling IGMP Snooping/Filtering.If this does not resolve the issue, or if you don’t have thatoption available, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.I hope this helps.

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