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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3278 Topics

J
jphenrickAvid Contributor I
asked in Speakers

Sonos playBar Hardware failing

Hi  I think my playbar is failing internally  wired or wireless after a few hours audio dropouts then goes offline and no sound  in app  no white  light  on front of bar when tv  remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John 

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Ken_Griffiths
6 months ago
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PhilJWContributor III
posted in Speakers

Adding a wired Play 1 to existing system

I have relatively simple system. Two Connects, three Play 3s and two Play 1s. All are wired and work seamlessly If I add another Play 1 on wifi (the only wifi Sonos product) it plays perfectly well. However if I wire it (like all my other Sonos components) my entire home network crashes and I have to disconnect the wire for the new Play 1 and reboot the network. Can anyone explain what the issue is?

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ratty
6 months ago
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deep80Contributor I
asked in Speakers

SONOS Roam requirements

Dear Community,I'm seriously thinking about purchasing two Roams to play in stereo. Wolud someone please advise whether speakers will work with the Huawei 628 modem router? Speakers can also will play in stereo mode connected to phone/ laptop (Windows 10) and other devices via bluetooth without wifi?  For first configuration I going to use stable wifi, Huawei 628 is only my alternative when I’m traveling.

3
Corry P
5 months ago
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mirkymirkContributor I
asked in Speakers

Reset modem and set up same wifi: now Sonos can't connect

HelloRecently my dual band modem started to ‘drop’ and not broadcast the 2.4 ghz range so my ISP advised first that I reboot (I did) and failing that, a factory reset which followed. I then set up the same network ID and password as before so that my existing devices (laptops, phones etc.) could reconnect automatically and this worked….except for my Sonos system.Using the app, I cannot get my Play 1 or any other speaker to be discovered. I have factory reset 3 of the six speakers and still have the same problem. My ISP says it is an issue with Sonos?  I haven’t changed any other settings, either on the modem or Sonos.  Help! 

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M
5 months ago
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jenklenContributor I
asked in Speakers

Changed wifi password (did not change router) cannot reconnect system

I was able to get my Sonos Move back online, but I can’t get the rest of the system back online. I have unplugged the playbar, reconnected and plugged in an ethernet cable. It flashes white, then goes to solid white, then I go through the Product Set Up and select Playbar, press and release the two buttons that make it flash orange, and then it finally goes to solid orange. I just don’t know how to get my system back online and I’m so frustrated. Any advice is appreciated!

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Stanley_4
6 months ago
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joeliaiContributor I
asked in Speakers

Unable to connect via Airplay(Sonos Arc+Sub)

I bought the Sonos Arc and Sub from Costco yesterday.Everything works fine except the AirPlay. My network equipment is Unifi UDM pro + AP. I tried both wired and wireless (2.4G), restarting both the iPhone and Sonos Arc a few times, and tried iPad. iPhone with iOS 16, iPhone with iOS 17 and MacBook. None of them works. I don't have Apple TV to test AirPlay 2, but I can AirPlay from my phone to my MacBook. Whenever I tried to AirPlay to the Sonos, I immediately got the "unable to connect family room" error. How can I fix it? Thanks in advance!

4
M
5 months ago
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Deb824Contributor I
asked in Speakers

connecting to a new wifi network

I have an older model Sonos that will not connect in my new apartment. I am trying to do it wirelessly as I do t have a plug for wired. The system is not finding my Sonos. The speaker will not flash green only white or orange. I have tried to reset and reboot but nothing is working. 

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D
6 months ago
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HanapgContributor I
posted in Speakers

IMPOSSIBLE connect Play 5 Gen 1 to SAMSUNG SMART TV FRAME

Hi All,We have a SAMSUNG SMART TV FRAME and a SONOS PLAY 5.  We tried to connect the play 5 to the tv (more precisely to the box of the tv), but it is impossible. We tried with :a jack plug hdmi audio return channel & DAC audio converter  Bluetooth  WIFI Anything works. The worst is that we tried with a mini Bose and it took 30 s to connect. Do you have a solution to help us ? thanks regards, PG & Hana   

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ratty
6 months ago
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RoxyNellContributor I
asked in Speakers

turn on and off

Era 100: Can the speaker be turned and of manually, or do you always have to use the app?

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Stanley_4
6 months ago
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JoshpritchardContributor I
posted in Speakers

Play:3 and Bridge Help

Hello, fairly new to Sonos products. I recently purchased a second hand Play:3 in the hopes that I would be able to airplay music through my phone to it like I can with my Play:5 speakers.I then learnt that I can only play music through the Sonos S2 app which isn't as smooth when playing music as I'd like. I then purchased a bridge as that is what my short research led me to believe will fix my issue. Downloaded the S1 app but it is unable to find the bridge when I go to set up a new system Both components have been reset and I have tried every option that seems possible to me Am I missing something vital here? Am I able to run my system with just the Play:3 and the bridge?

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106rallye
6 months ago
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stevie56Contributor II
posted in Speakers

play 1s

have sonos secretly Bricked play 1s ????I had system in a living room,2 sonos ones plus 2 play1s,and 3rd gen sub …..these play1s stopped working with wifi, have spent weeks on phone, live chats etc….,reset app, reset router, reset speakers etc you name it ive done this with support from sonos……the app seems lacking behind at times when trying to configure some systems….MY RESOLVE !!!!!!I SWAPPED 2 PLAY1S to bedroom that YES DID HOOK UP TO A SYSTEM  WITH WIFI BOOSTERadded 2 sonos 1s to living room….. very frustrated at times with sonos as THEY ARE EXPENSIVEthey just don't connect at times and my wifi is high speed, just thing its unreliable at times and they need to INVEST MORE INTO APP OR THEIR SOFTWAREANY THOUGHTS PEOPLE ????

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S
6 months ago
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missynoleContributor I
asked in Speakers

Move 2 and ARC. unable to group; try again later

I just purchased a SONOS MOVE 2 and finished the set up.   I initially was able to group with my ARC and SUB,     I then played music from a streaming service an later listened to a book using blue tooth. I can no longer group the MOVE 2 to the ARC and SUB grouping.   I receive an” Unable to group, try again later.”  I verified that I do not have the MOVE connected to blue tooth and it is still connected to WIFI.what should I try?  

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Stanley_4
6 months ago
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dpizzutaContributor I
posted in Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

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Y
1 day ago
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bpchristensenContributor I
asked in Speakers

Clarification on mesh network configurations

one by one my Sonos Play 1 speakers have been dropping off my network and then simply refusing to reconnect.  They are all older models but have always worked flawlessly.   It dawned on me that the problems started when I switched from one mesh network (Plum Pod) to a newer (faster) TP Link Deco system.   in reading through the materials here, I’m a bit confused about a couple of things;Is it possible to get my Sonos speakers all working together on this mesh system?  some things I’m reading make it sound like I need to disable the mesh capabilities, which is not an option as I need it for coverage around my house. Would sacrificing one of the speakers as a hard-wired unit (to create a separate Sonos network fix the problem?  I’ve read that this won’t work if there are multiple wireless routers in a mesh network (which is my configuration) would adding a Boost solve the issue? What other options are there?  My Play 5 is still working (though it frequently drops and reconnects while pla

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Stanley_4
6 months ago
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TakopoContributor I
posted in Speakers

15.10 app updated screwed up my current SONOS network. Anyone else struggling connecting all your devices?

SONOS just did a forced update and my 2 speakers now cannot play the same music, they only work as separate devices. This is after multiple router reboots and device reboots. I’ve already been trouble shooting for an hour and I do not have time to continue, SONOS, WHYYYYYYYY???????

5
L
6 months ago
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blindsydContributor I
asked in Speakers

play:5 & Sonos move not grouping

All of a sudden, my Play:5 speaker is refusing to group with my Move speaker and vice versa. This is a new problem - I had all speakers grouped as one less than a week ago 

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Airgetlam
6 months ago
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David16DAAvid Contributor I
posted in Speakers

I cannot link to my Sonos Account

I recently upgraded and bought various speakers including ERA 300s, ERA 100s, ARC, Sub Woofer and an existing One.I thought I would set up one of the ERA 300s  first and which I got working then I had problems with my router which is a Huawei Model H112-370, this is a 5G router which I use as my phone line based internet is very slow.   Due to the problems with the 5G Router I swapped it for another 5G router which was sent to me my 5G internet provider 3 mobile.   The new router is a Huawei MC801A 5G router.  I also set up a new Sonos account to keep completely separate from my Sonos Gen 1 equipment.   I got it all working then it failed so after speaking with Sonos Support, I decided to start from the beginning.   After a few support calls I am getting fed up as I have not been able use my Sonos equipment for over a week as I cannot get it set up.  It seems that the app carries out the whole process and it falls at the final hurdle of linking to my Sonos account. I have read similar

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Corry P
5 months ago
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NevenEnthusiast I
posted in Speakers

Pair of Sonos One SL

Hi all!Got my pair of One SL setup today. Orignaly intended to replace my Play 3's for surround duties, but for now I have put them on left and right side of the Playbar. They sound really good as a stereo pair. However, I think they will become my surrounds and I will sell my Play 3's, and my single One gen 2 for one era 100,300 or maybe move. The other option is sell Play 3's, one gen2 and Playbar and upgreade to Arc, as a centerpiece of my audio system.Your opinion?Neven

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Stanley_4
6 months ago
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Gerdy MaelbranckeContributor I
asked in Speakers

Sonos One and Audio Streamers

Does Sonos One accept streams from an Audio Streamer e.g. WiiM Mini or Cambridge Audio?

5
Belly M
6 months ago
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DQ - ERA 300 - 2XContributor I
asked in Speakers

Era 300 (unused) not registered

After trouble shooting why the Era 300 does not response, reset one of the speaker to factory reset.  Overnight, the other speaker came back, the speaker that was factory reset was not allow to add back as a new speaker.  It keep on asking to do a factory reset.  Performed the factory reset again, but would not able to add to the system.  The app keep on giving instruction to perform a factory reset.  Could not get out of this loop.  

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AjTrek1
6 months ago
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Beauty969Contributor I
asked in Speakers

salon speakers

I’m looking at using Sonos within my salon, I three treatments 3x3 metres sq each and then a larger reception… I’m wondering if a era 100 or 300 would be suitable in each treatment room and what I would be best with in reception area? 

2
B
5 months ago
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DunkinFanaticContributor I
posted in Speakers

Connecting Sonos One to more than one phone

Had our Sonos One for years and we’ve always been able to play songs through spotify on mine and wife’s phone with no issue.A month or so back we had to unplug the One for a few hours due to building work on the room we have always kept it in, and therein started the issue/s. First off, we just couldn’t get the d*mn thing working again. Our phones apparently couldn’t find it as a device. The support team eventually helped us (we had to change the broadband setting on our Sky, and finally our phones “found” it).The issue now, is that only one phone can find the One at any one time, and the only way to connect it, is through the Sonos app (whereas before, the device could be easily found in the spotify app and you could easily “take over” the speaker). If the system is connected to my phone, my wife would have to open the sonos app to try and find the speaker and it’s anybody’s guess as to whether or not it will work. Often it doesn’t, so we ask Alexa to play a certain song and this will

5
D
5 months ago
J
Josito8Contributor I
asked in Speakers

Era 100 on black friday?

Will the "Era 100" be on sale on Black Friday? since it is not in the Spanish store but in the American one it ishttps://www.sonos.com/es-es/homehttps://www.sonos.com/en-us/home

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Stanley_4
6 months ago
D
DalecgaContributor I
asked in Speakers

not able to change wifi with my Sonos Beam

I just upgraded my Bell router to the Hub 1.5 download speed. I set up a 2.4G wifi channel for it, and when I go through the procedures to change wifi’s I get the message “can not connect.   How to I fix this problem?  Do I have to reset speaker to factory settings?  If so how?

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Ken_Griffiths
6 months ago
J
Joe-seppeContributor II
asked in Speakers

Play 5 Gen1 drops audio or skips tracks

I know this speaker is super old and obsolete but it is great and does not need to be changed.But here’s the issue anyway, playback often drops the audio and comes back exactly where it should have if you sang along, or it might stop playing and go to the next track.This would lead me to believe that this could be a network issue but the speaker uses wired Ethernet and my ISP is running at 500 Mbps.No other Sonos products in my house experience any issues like this, albeit everything is original Gen1 equipment: Play Bar, Play Sub, and x4 Play 1I still have to use Sonos S1 app on my Apple device because the Play 5 Gen1 is not compatible.I’ve switched all IP addressing for the Sonos speakers to DHCP reservations but this does not help.Anyone have any suggestions or is it time to upgrade the Play 5 so I can then move to the new app?

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J
5 months ago
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