Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,929 Topics
  • 15,064 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 92
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

2929 Topics

Arron Small
Arron SmallContributor I
posted in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV? 

10
buzz
7 months ago
R
Romrom44Contributor I
posted in Speakers

surrounds

Bonsoir à tous,Depuis peu, mes one SL, utilisées en surrounds, fonctionnent mal avec à TV et décodeur orange, le son des dialogues est inaudible (sur la beam 2 c’est nickel). Quand j’essaye de mon portable avec Spotify cela fonctionne bien ainsi qu’avec l’application Apple TV via mon portable … Avez-vous eu ce genre de problème ? merci romain 

4
R
7 months ago
E
espacio411Contributor I
posted in Speakers

altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

2
E
7 months ago
B
bruno0701Contributor I
asked in Speakers

Trueplay don´t make difference when turned on and off

I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

13
B
7 months ago
1
12promisesContributor I
posted in Speakers

Era300 balance

Anyone else think the balance option is needed for there .

3
Ken_Griffiths
7 months ago
S
SebkaContributor I
asked in Speakers

play1 and play5 gen1

Hello, I received two play1 and play5 gen1 speakers from a friend and I am trying to listen to music but they do not support AirDrop and my question is whether I need to buy an additional device

2
Stanley_4
7 months ago
H
heavnly_abyssContributor I
asked in Speakers

How to connect Sonos Era 100 to Fluance RT81+ Turntable?

I recently ordered my brand new RT81+ turntable from Fluance but I still haven’t the slightest clue as to how I will be able to connect it to my Sonos Era 100 via line-in. Yes, it comes with a built-in preamp and RCA cables, but how would I be able to connect those to my Sonos even with a USB-C adapter? I am very confused, do I need to buy an additional aux cable or not, please help me understand!

5
F
7 months ago
B
BranstetContributor I
asked in Speakers

All Speakers cut out but only when playing simultaneously with sub and beam

All speakers cut out after about 1-5 minutes if playing simultaneously with sub and beam. I have three Sonos ones, a beam, a sub and one of the ikea speakers. I can play them all with no issues in any combination. However, if played with the beam and sub, the music cuts out. Ive tried every combo and it only happens with the beam and sub (and anything playing the same music at the same time). The beam and sub are typically connected to the TV but this issue only occurs while streaming music. The sub has an ethernet connection and the beam an HDMI. Everything else is wifi.  When the speakers cut out, first the sub and the beam stop first after about 1-5 minutes, then any other speakers that are also playing with usually cut out with a 30 sec to minute delay.  Any help would be most appreciated because the system sounds so much better with the sub (but it always cuts out)!

3
Airgetlam
7 months ago
H
higerbolerContributor I
posted in Speakers

Who to use Sonos Ray Indicator lights?

Why This light indicates that the speaker is powered on and functioning properly. How listen the music on speakers properly. Today indicates lights also represent Solid White Light.

3
H
7 months ago
D
daredinaContributor I
posted in Speakers

Shipping

Please FedEx Ground Economy does not protect these expensive speakers because you cannot pick them at a nearby location when you’re not available during delivery. These speakers are too expensive to be left on the porch when the owner is away. Kindly fix. Thanks

2
Stanley_4
7 months ago
P
patallanContributor I
asked in Speakers

Network/Wifi requirements for multiple S1 speakers

Hi all,I’ve been using an S1 Amp for a decade, it’s still going strong, but I’ve recently moved and have a lot more space where I live - having multiple speakers is now something I’m keen to do.But: my new place is large, and I have a vague memory that the speakers might need to talk via their own wifi network with each other, rather than using my home’s wifi network. If this is the case, I suspect I’m going to have a problem because brick walls and wifi aren’t good friends - I’ve had to put in multiple access points, but if S1 speakers don’t use the existing network, I might be out of luck with this plan.For what it’s worth: the room where the Amp is has an S1 Bridge with an ethernet connection to the rest of the network, but adding more Bridges in other rooms isn’t an option.So: do S1 speakers need to talk to each other directly (via their own mesh wifi), or can they communicate entirely through an existing wifi network?

2
P
6 months ago
B
BJ PaynterContributor I
posted in Speakers

S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

3
Stanley_4
7 months ago
J
jamsmattContributor I
asked in Speakers

Sonos Alarm Glitch

My sonos one alarm keeps glitching, it’s set to just the standard chime and when it plays it just intermittently cuts out whilst playing the alarm? I’ve turned the speaker on and off multiple times but it’s only been doing this very recently. No other issues with any functions at all.

1
Airgetlam
7 months ago
F
famchangortegaContributor I
asked in Speakers

YouTube Music Message "Playback paused because your account is being used in another location."

Error message shows on -apparently- random songs, system plays some songs and artist without problems but some others such as “sofia” from Alvaro Soler and “Build a Fire” from the Magician, Clew &Prov it pauses and shows the message. The songs plays well from the youtube music app and when I cast it to a google speaker. The system that I am currently using is a Sonos one

1
Airgetlam
7 months ago
J
JuhaFINContributor I
asked in Speakers

Multiple (100-200) users

Hello!  we are planning to install 4 speakers ( 2 stereo pairs ) to  private gym. There is going to be between 100 to 200 users and is possible to use system by their own sonos app without registering and if they wanna play all music from Spotify or Apple Music is this possible? 

8
A
7 months ago
I
idkmybffjillContributor II
asked in Speakers

Sonos One (1st gen) unable to connect to community Wi-Fi

So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

8
Stanley_4
7 months ago
H
Henrik0712Contributor I
asked in Speakers

Downgrade Ikea Symfonisk Bookshelf Gen 1

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:resetting the speakersresetting/rebooting routerupdating aps, delering them, rebooting the phoneBut the downgrade fails again and again.Is it posibly at all? And if it is, what am I doing wrong?

6
Ken_Griffiths
7 months ago
B
BrunoczechContributor I
posted in Speakers

Sonos One SL speakers drop from the network after few minutes

Hi guys,I’ve had One SL speakers for a while and working perfectly all the time.Few days back I bought a new router - TP-Link Archer Air R5 AX3000. I had to change the network - I kept the same name but the password is different. Since the installation the speakers keep dropping from the network - one moment they are visible in the Sonos App and they play anything from Spotify, next minute they stop and are no longer visible in the app. I am not able to add them back to the system anymore. When I get back in some time (does not matter how long), they are back in the app and they play just like before. And then everything repeats.The speakers are visible and connected in the router app - I can see them there all the time even when they are no longer visible in the Sonos system. So far I have tried:restarting router restarting speakers resetting speakers to the factory settings adding speakers again to the system wiring one speaker to the router and connecting the other one wirelessly re

8
B
6 months ago
gehan de koker
gehan de kokerContributor I
posted in Speakers

SONOS ridiculous minimum sound

Hi SONOS R&D,I didn’t understand why minimum music was so loud lately until I got to this forum and read what the actual problem seems to be. What I ‘d like to say about that is. Just fix it. Speakers simply get useless at the moment since that minimum is so loud. 

2
ratty
7 months ago
A
ameliaannContributor I
asked in Speakers

LAN connection - Undetected speakers

I have 5x Sonos Generation 1 (Play 5 & Play 3) and 2 Generation 2 play 5’s. That makes 7 - out of the 7 speakers, 5 are directly connected by LAN cables - the two that are wifi connected are the generation 2 play5’s - in the last week, my entire system is not detected, and I had rebooted my router, reinstalled the sonos app, and reset all 7 speakers one by one. a week later ( yesterday) my entire system has disappeared again. My question is - why is this happening - and why is buying and still using the 1st generation so difficult - it is an investment, each speaker - and when a new version comes up, the app does not support the old. How can a LAN connected speaker not be detected? This is very very frustrating and it says to me, that I cannot depend on Sonos to take care of me when I have been a loyal customer. Who can I turn to for troubleshooting?

3
J
7 months ago
C
Chris GlynnTrending Lyricist I
asked in Speakers

Sub placement with home theatre/stereo audio

Hi -I want to set up a pair of Era 300s or Fives at one end of a long room, set up as a stereo pair, specifically for music, while retaining a Beam 2, two Ones and a Sub (Gen 3) at the opposite end of the same room, for home theatre.I'd like to use the home theatre Sub with the audio setup, to augment the bottom end, especially if I opt for the Era 300s.Will the physical position of the Sub (around 20 feet away from the proposed music area) work effectively from an audio perspective? I'd buy another Sub in an ideal world but that's currently a non-starter!Finally, will I be able to easily switch the Sub between the two systems, or will it involve having to bond the Sub to the the individual systems, every time I use them? Not ideal.  

14
C
7 months ago
J
Joel9000Contributor I
asked in Speakers

play:1 not connecting, One SLs dropping out, spotify not connecting

I’ve had this same Sonos set up for years and all of a sudden the following issues have arisen play 1 x 2 not connected and cannot reconnect though the app. Have done the troubleshooting unsuccessfully  one SL x 2, intermittently dropping out of the app. Both not connecting through the Spotify app sonos Arc and beam, intermittently dropping out from app and becoming disconnected  Sonos app has become laggy and difficult to use  I haven’t added or changed my network lately which is odd that this has started out of the blue please help!

5
Airgetlam
5 months ago
R
RKPContributor I
asked in Speakers

how can I run era 300 trueplay Quick tuning when it won’t even initialize since it says it can’t run on the iPad Pro 6th generation?

I just set up my new era 300 and tried to run quick tuning. I received an error that stated that it was not supported on my iPad Pro 12.9” 6th gen.I wanted to do a quick tuning which uses the microphone on the era 300 but there’s no way to initiate it. Has anyone else had this problem and have a possible resolution?

4
R
7 months ago
Z
zBernie123Producer I
asked in Speakers

Can you combine a Sonos connect amp with 2 speakers to additional Sonos One speakers?

I have a Sonos connect amp with two KRK Rockit speakers connected to it.  Can I pair or add any additional Sonos One speakers with the Sonos connect amp?  I’m not referring to grouping them but rather more like a pairing.-Thanks

10
K
7 months ago
S
sonnnetTrending Lyricist I
posted in Speakers

only right speaker plays, then both

Hi, I have two Ones in a stereo pair in one room and two Symfonisk speakers in a stereo pair in another room.I am choosing playing all as a group.When the music starts, only the right One plays. Then after a few seconds the left One joins in.Then a few seconds after that, only the right Symfonisk joins in and then after another few seconds, the left joins in.Any advice so they'll all play at once from the beginning? Thanks vm.

9
S
7 months ago
Terms & ConditionsCookie settings