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YouTube Music Message "Playback paused because your account is being used in another location."

  • 18 September 2023
  • 1 reply
  • 532 views

Error message shows on -apparently- random songs, system plays some songs and artist without problems but some others such as “sofia” from Alvaro Soler and “Build a Fire” from the Magician, Clew &Prov it pauses and shows the message. The songs plays well from the youtube music app and when I cast it to a google speaker. The system that I am currently using is a Sonos one

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Best answer by Airgetlam 19 September 2023, 00:44

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A long time ago, I’d seen this with Amazon, but never with YouTube, so some of this advice may not be useful. 

Log in to the YouTube app on your mobile device, and find and execute the ‘log out everywhere’ command. 

Reboot your router, followed by your Sonos speakers. 

Log out/ remove YouTube in the Sonos controller, then log / add it back in. 

However, if this process doesn’t work, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.