Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2953 Topics

C
Chrisly316Contributor I
asked in Speakers

Can't connect my Sonos One to wifi

I moved my Sonos One to a new room. When I tried to set it up, it wouldn't connect to WiFi. Nothing else has changed. I can connect it via Ethernet. When I try to switch it to WiFi, the first thing the app does is tell me to disconnect the Ethernet cable, so I just get stuck back in the same loop.All guides say I should be able to switch to WiFi with the ethernet cable still connected, but this is not the case is reality. I've spent over 5 hours speaking to customer support and they start from scratch each time and then I get nowhere. My latest call I was in the queue for an hour, on the call for half an hour, and then the agent went silent as soon as I got to the point of having to disconnect the Ethernet cable, then the call ended! Edit: just to add things I've also tried which haven't worked: factory reset speaker, reset app, rebooted router, set up a mobile hotspot which also didn't work which shows the problem is with the speaker

1
Stanley_4
5 months ago
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imjjrichContributor I
posted in Speakers

Ants In My Sonos One SL

I was repainting a room in my house and decided to move my Sonos One SL that has been sitting there for about 8 months, never really moved it before. As I lift it up, ants come swarming out from under the bottom of the speaker. I’m completely shocked and have no clue what to do. Do I put it in the freezer in a bag? Do I spray insecticide on it? I don’t know what to do that doesn’t destroy the speaker. I looked this issue up and it seems like a common problem as well.

5
buzz
1 year ago
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Rob23Contributor II
asked in Speakers

Sonos era 300 stand issue

I have purchased the pair of stands for the era 300 speakers. Upon assembly one of the poles seems to have manufacturing issues, as the screw holding either the base or the speaker will not screw into the hole, I assume the thread is faulty.  I have tried and tried to the point I am worried about damaging one of the product, but I can not assemble the stand.  anyone else had this issue or progressed a replacement part order with Sonos?

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A
1 month ago
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Paul_66Contributor II
asked in Speakers

I can't upgrade my S1 controller...

Help. I’m in an everlasting un-upgradable loop... I am a Sonos user since 2006. So I have some old gear and some new gear. I want to remove the gear that I am being told to remove  - Play5 (Gen1) - in order to be able to upgrade my S1 app as I need to reauthorize my Apple Music account which I can’t do without upgrading. When i go to remove the Play5 I am told I need to upgrade first. I cant upgrade because unless I remove the incompatible Play5 Ive been told i need to remove. I cant unplug the Play5 because when i do and try and upgrade, the system says you cant upgrade because all of your gear isn’t available. I have tried rebooting the Play5 etc. no advice works none of the error message advice works. In fact at this point in time nothing works. I have a Play3, Play 5 (Gen 1), Play 1, ZP100, ZP80, Bridge and DockOnly the Play3, Play5, Play1, ZP100, are currently in use and they all worked on S1 controller up until now.

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P
2 years ago
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Jameclarke1979_31Contributor I
asked in Speakers

S2 App okay on iPad can't connect to speaker on iPhone

Had a lot of problems moving from S1 (which worked fine) to S2. I’ve got lots of drop outs and it not finding speakers (finds some, not others) - didn’t happen on S1.I’ve stripped my Hub to minimum (no repeaters now), put all the speakers in the same room, factory reset (hub, speakers) and updated everything (iPhone, iPad, Hub, Speakers). Still get issues with the S2 app connectivity.4x Play1, 1xPlay3Interestingly, the S2 app on the iPad works fine and is very responsive.It’s like my iPhone keeps losing it’s memory of the speakers and tries to reconnect.Please help.

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Ken_Griffiths
3 years ago
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David16DAAvid Contributor I
posted in Speakers

I cannot link to my Sonos Account

I recently upgraded and bought various speakers including ERA 300s, ERA 100s, ARC, Sub Woofer and an existing One.I thought I would set up one of the ERA 300s  first and which I got working then I had problems with my router which is a Huawei Model H112-370, this is a 5G router which I use as my phone line based internet is very slow.   Due to the problems with the 5G Router I swapped it for another 5G router which was sent to me my 5G internet provider 3 mobile.   The new router is a Huawei MC801A 5G router.  I also set up a new Sonos account to keep completely separate from my Sonos Gen 1 equipment.   I got it all working then it failed so after speaking with Sonos Support, I decided to start from the beginning.   After a few support calls I am getting fed up as I have not been able use my Sonos equipment for over a week as I cannot get it set up.  It seems that the app carries out the whole process and it falls at the final hurdle of linking to my Sonos account. I have read similar

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Corry P
4 months ago
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DrummoContributor I
asked in Speakers

Play 3 will not work with new router

I'm just about to throw this thing off the 29th floor.I've moved apartments, the play 3 was working fine but now, no matter what I do it won't work. The app can see it but when I try to connect it won't join the new network and I end up with a solid amber light on it. It tries to then go back to the temporary sonos network and that's where the app can't see the Play 3 anymore. I tried a factory reset but same thing. Tried connecting to the router but it told me I can't connect while using Ethernet. Has my play 3 carked it? 

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Corry P
1 year ago
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Diegoo2000Contributor I
asked in Speakers

sonos sub not working with 2 Fives

Hey hey, I just moved into my new apartment however when I connect my Sub to my 2 fives it wont work. I am seeing the sub in the app and it even reacts to the “show status lights” but no bass trough the sub, only sound from 1 side of the fives. I also factory reset all my speakers with no results.  Both my fives do work in stereo mode.  diagnostic: 217549706

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Corry P
2 years ago
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Dos scoopsContributor I
asked in Speakers

new router cant find speaker

Hi,I’ve just got box broadband and everything is great expect I can’t connect a play 3 and a play 5 speaker.  The play 5 is very close to my to tv setup and still won’t connect.   I’ve followed all the app instructions but still nothing. any advise is much appreciated 

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Airgetlam
3 months ago
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Max1000Contributor I
asked in Speakers

Ray won't start

 My new Sonos Ray won't start and only flashes white. This is my first Sonos device. A reset is ignored by the device and it just keeps flashing white. Does anyone have any ideas for a solution before I send the device back? Greetings from a sad Ray owner

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M
5 months ago
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NoviceAudiophileContributor I
asked in Speakers

Sonos Connect and Dumb Speakers

I have dumb speakers i use via an integrated (Marantz) amp. I just bought a Sonos Connect, hoping I could use that to make the dumb speakers part of my Sonos set up, but can’t get them working to stream music as I’d hopedI’ve connected the Connect via RCA cable to the amp. And the Connect is being recognized via my Sonos app. (It’s powered up and named). My other Sonos speakers are working.Not sure where I’m going wrong with the wiring of Connect to amp. Or did I misunderstand what hardware I needed to get my dumb speakers integrated to my Sonos set up??!! Thanks for any advice or ideas

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K
6 months ago
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soeren1Contributor I
asked in Speakers

how to listen on pc? note: spotify works (one SL)

hithe only threads i found are 9 years old so maybe there is something new now. i can connect to the speaker on my windows 11 pc without any problems when using spotify on phone or PC but somehow it’s impossible to use any other PC sound source as a input signal for the speaker. how is this possible? I usually watch movies/netflix using headphones but i want to use my one SL speaker to also use with netflix, not just spotify and if i get this to work i will buy a 2nd one for the stereo effect.  

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Airgetlam
1 year ago
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AmitamsContributor I
posted in Speakers

era100 disconnection

I’m using Era 100 with an iPhone pro max 11 and with a laptop with a Windows OS, and i’m using YouTube to listen to songs through a bluetooth connection, every few seconds there is a disconnection of about a second and then the song comes back, this is a process that repeats itself regularly.In addition, it also happens to me when listening to a video through the browser, not necessarily on YouTube.

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Airgetlam
11 months ago
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jmkingsbury
asked in Speakers

Sonos - General Whinge

Part 1 - My Sonos S2 App intermittently fails to find my system and keeps giving me the option to fix the connection, it then searches for the system and fails to find it. Keeps happening on and off. I have 2 Symfonisks and a Sonos Roam.Part 2 - My Sonos S2 App won’t play back tracks that I select with the message “unable to play the selected track” - however if I ask the Alexa app to “play [song] on Dining Room” it works? Part 3 - My Google Assistant on My Sonos Roam often plays completely unrelated tracks via Spotify, even though it has said that it is going to play a specific track that I have requested (sometimes it says it is going to play a track and then nothing happens)I was onto Sonos help last month and reset the system via Ethernet/reinstalled App etc etc - it then connected fine but now the same problems - over and over again….

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J
1 year ago
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editgodlasTrending Lyricist I
asked in Speakers

soundbar cuts out

Hi everyone, So I have a soundbar with Sub and surrounds in my living room and multiple different Sonos speakers of different generations throughout the rest of my house.  For some reason the living room audio cuts in and out randomly when I’m trying to play music throughout the whole home (it never does it when I’m watching TV and it’s just in the living room).  I have a mesh NetGear router and 2 extenders and the whole house is wired with cat6.  Recently, I tried to change  the configuration of my Living Room by connecting via ethernet but when I then tried to connect the other speakers throughout the house the Sonos app gave me an error, saying It wasn’t possible because of the extenders, which is odd as it’s all one and the same network if you know what I mean. Any thoughts on how to fix this ? guy

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E
4 months ago
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PG80Producer I
asked in Speakers

What power adaptor for Sonos Arc/Sub Gen 3/One SL

I have a Sonos Arc/Sub 3/One SL system and they all came with EU power plugs. However here in Cyprus we have Type G power sockets (same as in UK). I would like to use power adaptors to connect, what ampere rating should I look for? Cyprus operates on a 230V supply voltage and 50Hz.

6
106rallye
11 months ago
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tsopantaras99Contributor I
asked in Speakers

My sonos play 5 (2nd gen) can't connect to the wifi

Hi to everyone, I have a play 5 (2nd gen) and this thing just denying to connect to my wifi network and my sonos system. I don't know why just one day just disconnected and after that needed to connect it with the ethernet cable. I moved in to my new home and I can't have it near my router. I don't know what else to do. I need your help. 

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T
8 months ago
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RII5Contributor I
asked in Speakers

Need help connecting Play:3 to wifi

Long story (sorry) I have had a Play:3 for many years… love the product.It used to be connected wireless to my old router (let’s call it “A”)I then switched internet provider and got a new router (let’s call it “B”)Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luckWhen I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!What am I doing wrong?

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N
1 year ago
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FrustratingContributor I
asked in Speakers

Changed Wi-Fi network and now can’t use my Play 3 speakers

OK Changed my home network and I guess I waited too long to change the settings in Sonos. When I go into Settings the option for system isn’t highlighted and I can’t get in to change my network settings 

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F
2 years ago
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AbulafiaContributor I
posted in Speakers

power passthrough cable?

https://support.sonos.com/en-ca/article/set-up-your-symfonisk-speaker references a “power passthrough cable” but doesn’t provide any details. I don’t think it was included in box. Where would I get one and what would I ask?I wanted to use it to power one Symfonisk speaker from the other.

11
A
3 months ago
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PhoebeFContributor I
asked in Speakers

Sonos in Spain, English language selected but emails are all in spanish

Sonos beam2 registered in Spain and English language was selected but emails are all sent in spanish.  How do I receive my emails in English?

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Schlumpf
1 month ago
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DavidHomerContributor I
asked in Speakers

Ding Dong

My Sonos One is sat there making a frigging annoying ding dong noise. I’ve taken a video but this support site won’t allow videos and you click the chat link on the support page and that doesn’t work either.Please help it was a present from my girlfriend and she’ll be upset when I put an axe through this thing.

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Corry P
1 year ago
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gemamaj255Contributor I
asked in Speakers

Sonos Five turn on / off everyday lifetime impact

Hi!I have 2 Sonos Five in stereo pair connected to a power strip in order to turn on / turn off the speakers.I’ve read that turning on / turning off ervery day could affect the internal circuits, that it would be better to have the speakers every day connected.I usually listen music around 2 - 3 hours per day, and the rest of the day are turned off.Do you think this could affect to the lifetime of the product? Is better to have it turned on? 

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James L.
2 years ago
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ShaggysContributor II
posted in Speakers

Read Only Memory Play 5 Gen 1

HiA friend of mine contacted support the other day and asked them if they could see anything wrong with the HW, since she got dropouts. The support personal said that everything looked fine, but the readonly memory was almost full and this COULD cause music drops out and other wierd things. The person also said that even if you do a factory reset it will not free this memory, since it’s Readonly. I get that, but if it’s read only memory, then how did it get full?Have anyone else heard about this, or is it just a distraction from the support personal? I mean, if this is true, then ALL Play 5 Gen is running out of memory, since I am guessing the only thing that can write there is a Firmware upgrade. Thoughts? RegardsLasse

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Ken_Griffiths
1 year ago
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BigcreepoContributor I
asked in Speakers

my Sonos S1 keeps crashing.

I have seven play fives first generation and one sub and lately the app has been crashing, I’ve done everything that they recommend resetting my server my router, and restarting my app on my phone, and it does it again. Everything‘s been updated and I have an amplify router so it definitely reaches to the garage. What the heck is going on? Is there anything it’s all updated to date and still plays for a little bit and crashes

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Airgetlam
11 months ago
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