Skip to main content
Answered

Need help connecting Play:3 to wifi

  • June 5, 2022
  • 2 replies
  • 387 views

Long story (sorry)

 

I have had a Play:3 for many years… love the product.

It used to be connected wireless to my old router (let’s call it “A”)

I then switched internet provider and got a new router (let’s call it “B”)

Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.

I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.

Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luck

When I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!

What am I doing wrong?

Best answer by nik9669a

Check you’ve not disabled wifi on the speaker. If it’s not that the wifi hardware in the speaker may have failed: best way to check that is to submit a diagnostics report and contact Sonos support. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Forum|alt.badge.img+19
  • Senior Virtuoso
  • Answer
  • June 5, 2022

Check you’ve not disabled wifi on the speaker. If it’s not that the wifi hardware in the speaker may have failed: best way to check that is to submit a diagnostics report and contact Sonos support. 


Forum|alt.badge.img+19
  • Senior Virtuoso
  • June 5, 2022

Also make sure the wifi on router A is turned off.