Skip to main content
RII5
Contributor I
June 5, 2022
Answered

Need help connecting Play:3 to wifi

Long story (sorry)

 

I have had a Play:3 for many years… love the product.

It used to be connected wireless to my old router (let’s call it “A”)

I then switched internet provider and got a new router (let’s call it “B”)

Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.

I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.

Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luck

When I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!

What am I doing wrong?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
nik9669aAnswer
Senior Virtuoso
June 5, 2022

Check you’ve not disabled wifi on the speaker. If it’s not that the wifi hardware in the speaker may have failed: best way to check that is to submit a diagnostics report and contact Sonos support. 

View in thread

2 replies

nik9669aAnswer
Senior Virtuoso
June 5, 2022

Check you’ve not disabled wifi on the speaker. If it’s not that the wifi hardware in the speaker may have failed: best way to check that is to submit a diagnostics report and contact Sonos support. 

    nik9669a
    Senior Virtuoso
    June 5, 2022

    Also make sure the wifi on router A is turned off. 

    Terms & ConditionsAccessibility statement