Hi, I bought my elderly father the Sonos One SL and was able to set it up on his wifi. Then, he got a new iphone and the speaker stopped working. Over the phone, I couldn’t walk him through setting it back up (we even tried a factory reset), so I had him call Sonos.
They told him his router, Spectrum SAX1V1R, is the culprit, with the only solution being to wire the speaker. And that is definitely not an acceptable solution.
I’m seeing that SAX1V1S is incompatible with Sonos - and that router is the sister model to his, so I have to assume the router is the problem. But, I’m mystified how I was ever able to set it up successfully.
Tomorrow, we’ll try to enable/disable UPnP, but is there anything else we can try? He’s not too keen on calling Spectrum and asking them to replace his router.
If the router is the problem, I’m rather surprised that Sonos doesn’t support it. This router has been on the market since 2022 and is commonly installed by the second-largest internet provider in the United States. It’s likely that tens of thousands of people use it.
What is the Sonos software product team even working on, that anyone cares about, other than broad device compatibility? I mean, who uses this software for anything other than setting up their speakers? 😂
Can anyone suggest a solution besides replacing this device with two Apple HomePod Minis?
Thanks!
Best answer by Airgetlam
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