Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3001 Topics

F
Frank 25871Contributor I
posted in Speakers

Connect DUAL Recordplayer to SONOS One SL

Hi,does anybody know how to connect an DUAL Recordplayer to a SONOS One SL?I appreciate any help. Thanks a lot. Frank

5
Airgetlam
6 months ago
BOL74
BOL74Avid Contributor I
asked in Speakers

Play1 don’t sound right(?)

Hi.I could not find any place this questions where asked,and i might have not been looking hard enough🙃. Anyhow….i got my hands on two used Play1 from different sellers. On arrival i notice that one was in exellent condition,but the otherone you could tell it have been used. A few scratches on top an over all i can tell by the colour it was a bit faded.I set them ut as stereo-pair and try adding them to the Apple Tv….no luck. I learn the hard way that this is some old speakers. Long story short,i have a single ERA 100 witch i connect to Apple Tv over Airplay,and then group the Play1 and turn off the volume on the 100.But when i start listening to the Play1’s i discover that the mor used one sounds different than the prestine one. So i’m interested to hear if anyone have experience bout anyone had to replace their elements(mid or tweeter)….cause of soundquality or if they blew.I can hear clearly that this Play1 is not blown but i can hear things in music that aint as crisp all the way

5
BOL74
8 months ago
A
AbdoulamzahContributor II
asked in Speakers

Dolby atmos and sub

Can I add sub gen 3 to arc+2 eras 300 and still DOLBY ATMOS? 

5
AjTrek1
10 months ago
T
TP_1Avid Contributor I
asked in Speakers

Line-In vs Bluetooth

Hi all - I am listening to a music service on a laptop that Sonos does not support directly. The laptop is sitting next to an ERA100. I can Bluetooth or Line-In connect the laptop to the ERA and link with the rest of the speakers in my Sonos world no problem. My question is, given the laptop’s location, is one way to connect better than another? Sound quality, native sonos app capabilities of one over the other? TP

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K
8 months ago
J
jmkingsbury
asked in Speakers

Sonos Roam and Alexa

Hi,  My Sonos Roam does not respond to my Alexa commands when I request a specific podcast. I had this issue previously so set a fixed IP for the Roam.If I speak to my Alexa devices and ask them to play on my Sonos speakers (Symfonisk and Roam) it does this no problem, so I suspect there is an issue with Sonos/Alexa integration NOT the network...  

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G
7 months ago
M
melc678Contributor I
posted in Speakers

Good Turntable for FIVEs plus SUB

My twelve year old daughter has discovered vinyl and we’d like to get a turntable. We have the FIVES with the SUB. Can anyone share a good turntable we could get and how to connect it to the system? Thanks for your help!

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buzz
8 months ago
B
bzg1234Contributor I
asked in Speakers

Playbar and Roam died: Coincidence?

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.) 

5
Airgetlam
10 months ago
E
ElTytyContributor III
posted in Speakers

bluetooth avec plusieurs era 100

BonjourEst ce possible de streamer via VLC par exemple en bluetooth ?On peut connecter une enceinte en bluetooth et streamer avec VLC, mais qu'à d on en a plusieurs, je ne vois pas si possible et du coup quel est l'intérêt du bluetooth. Merci d'avance pour vos retours 

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Ken_Griffiths
10 months ago
R
RoxZoeContributor I
asked in Speakers

Not getting Dolby Atmos

I have the soundbar connected to the Arc port on my TV. I tg rued playing something using my Apple TV and PlayStation but it says it’s playing in Dolby 5.2 and not Dolby Atmos.  Any idea where the issue might be?

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R
9 months ago
M
milesmeridithContributor I
asked in Speakers

Sonos Beam cannot see new SSID as an available network

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss. 

5
T
11 months ago
S
Sam5078Contributor I
asked in Speakers

fading era300 fading issue

Hi, I have just bought a pair of era 300’s and a beam gen2. I have connected my beam with my tv via hdmi earc and then added the pair of era300’s as surround speakers. My problem is that I can now barely hear anything coming from my era300’s when playing Dolby atmos content on Netflix. When playing music directly from Apple Music it does not come up with the Dolby atmos badge and the era300’s keeping fading and coming back for a few seconds. I am on the latest version 15.5 and have all my products connected via wifi. Can someone please point me in the right direction as to what might be causing the issue or is there something wrong that I would have some during the setup. Thanks in advance

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buzz
9 months ago
WadHunter
WadHunter
asked in Speakers

intermittent Wi-Fi connectivity to Sonos play one speakers

My Sonos play1 speakers keep losing Wi-Fi connectivity, then regain shortly after. The Wi-Fi router is in the same room so the signal strength isn’t a problem. I’m not sure what it can be. Can anyone help me?

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WadHunter
10 months ago
M
mlkissel1Contributor I
posted in Speakers

very loud low frequency rumble at start of alarm

Every once in a while when Sonos starts an alarm set to music, my subwoofers emit a very loud low level rumble for about a second or two. First, scares the crap out of us, but I am more concerned it will damage the speaker. Running latest software. submitted report. Anyone experienced this issue?? thanks   

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M
9 months ago
G
GeerodContributor I
posted in Speakers

How to reduce bass on Sonos Move when connecting via bluetooth?

Why can’t I reduce the bass when connected via Bluetooth? I don’t have wi-fi at home and am really stuck with terrible sounding bass-heavy sound? 

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G
9 months ago
A
Al76Contributor I
posted in Speakers

subwoofers not powering up anymore

My subwoofer is dead 

5
Stanley_4
9 months ago
R
rbosmanContributor II
asked in Speakers

adding Era 100 to existing Play 1 and playbar

I am planning to add Era 100 to my existing Sonos speakers. My reason is to use line in and connect my turntable to the Era 100. My question is as follows: if I connect the turntable to the Era will the sound then also play over the other speakers in my room (they are grouped together )? I have two Play 1’s and the first generation playbar in this room but also other play 1’s in other rooms. Thanks

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Mr. T
7 months ago
K
KretaPeterContributor I
asked in Speakers

connecting problem Five

Hi, I have a Sonos Play 5 and a Sonos Five.  After a change of residence I have a problem with the existing router.  It is a gated community with a fixed internet with wifi.  The router : Hap ac lite.  Very good reception on smartphones and firesticks.  The Play 5 is recognized by the Sonos system, but also lost again in between.  The Five cannot be installed at all, always expecting me to restart the router or to remove the box from the network and/or reset it to the factory settings.  Is the router the problem?

5
Airgetlam
9 months ago
B
Boston IT GuyContributor I
asked in Speakers

Sonos One using Airplay Sound drops after a few minutes

I have two One’s that work great for music, but when I use them with AirPlay via Apple TV as an alternate output, they disconnect after 5-10 minutes - well, sound stops, but going to the Apple TV and Sonos App, it shows connected.All firmware is up to date on all hardware, Sonos + AppleTV.Have reset them all, unplugged, etc, still same outcome. Is this normal? Thanks! Moderator edit: Changed Play:1 to One for accuracy

5
Airgetlam
9 months ago
A
akenworthyContributor I
asked in Speakers

Audio Delay with Era 100

I recently connected my Sony record player to my Era 100 using the Combo Adapter (RCA > Aux > USB-C), and when I play records there is a solid 2-3 second delay between the player and the speaker. (The speaker keeps playing after the needle lifts off the record, or you can hear the music faintly coming off the surface of the record and it’s very different from what’s coming out of the speaker.)I’ve never had an issue like this with a speaker, and I’m wondering if it’s some error I made in setting it up. Anyone have advice for changes I could make to the setup, or changes within the app? Is it running through too many connections?

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A
10 months ago
J
JUllyContributor I
asked in Speakers

S1 App

Changed internet to StarLink. How do I connect to S1? I have 2 new Move systems connected to S2 app. I have legacy speakers and a Conn| Amp that I want to continue to run on S1. 

5
Airgetlam
10 months ago
D
DamiendwContributor I
asked in Speakers

cd player, record player and tv

Hi expertsI have an old denon cd and tape player (m35) a turntable (with preamp) and a new samsung tv. If i get a beam for the tv and a port for for the cd and turntable, can i use a pair of one speakers to go with both (ie beam and port) alternately, depending on whethet I'm using the tv or audio. Sorry if this question is silly.

5
G
11 months ago
H
HydroVacContributor I
asked in Speakers

Outdoor speakers via wifi

Hi, two questions.Do I have to buy the amplifier to run outdoor speakers, or will they connect to my Sonos app via WIFI like my other speakers? Can I control their volume separately to my other SONOS speakers? Ie I might want outside speakers to be louder or quieter than the inside speakers based on ambient noise and time of day….

5
H
8 months ago
T
T BreitenbachContributor II
asked in Speakers

My Play1 speakers won't connect after router power outage.

My AT&T router renamed itself after a power outage. I have two Play1 speakers that only work now if connected via ethernet cable. Stringing cables defeats the point of having a wireless system. I have to use my phone app to try to connect, but the app can’t find the speakers any more. I have tried all of the recommended troubleshooting. After hours of trying still nothing works. I spent an hour with support, but they weren’t much help. After restarting my router several times and doing factory resets it was clear that they were going in circles. They had no suggestions.The system selection on the app is grayed out, so no help there.These speakers sound ok when they work, but it’s always a pain to get them to work. Are they just too old? Are the Play1s no longer supported?. 

5
T
8 months ago
W
wholyoakContributor I
asked in Speakers

Play 3 wireless connection

HiI have a Play:3 and in our last house I’m 99% sure we had an antenna we plugged into the back so it connected to Wifi/Bluetooth.The only antenna I can find since moving doesn’t plug into it so I’m trying to figure out what replacement I need to buy so that my phone will connect to the Sonos and we can play music.It has a bronze/gold circular hole at the back and an Ethernet cable on the back.ThanksWill

5
G
11 months ago
M
MT StudioContributor I
posted in Speakers

Era 300 speakers not playing sound on bluetooth

I have a pair of era 300 speakers. When i connect to them with bluetooth no sound comes out. Tried with several different devices both apple and android. You can see through the sonos app it shows connected on bluetooth. The sound is playing on my device. The speakers just wont relay the sound. They worked fine at the beginning. Then it got harder to get them to play. I would have to connect and reconnect. Then it would work again. Then it got worse. I had to repair them. Now no mater what i do the sound will not go through. Works fine on wifi but will not work on bluetooth at all. Tried with friends phones and same thing. They connect but will not play sound.  

5
Airgetlam
1 month ago
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