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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,935 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2935 Topics

Most replies

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AbdoulamzahContributor II

asked in Speakers

Dolby atmos and sub

Can I add sub gen 3 to arc+2 eras 300 and still DOLBY ATMOS?

9 months ago

Paul-HenriContributor I

asked in Speakers

unable to connect multiple One SL

Hello everybody,I bought 4 One SL speakers at once. And I installed the latest version of the Sonos app.all speakers have been paired with the app, and they all have had the latest S2 update.unfortunately there is a troubleshooting or a bug, because I am unable to have all 4 of the speakers together in the app. Some more info on my situation: they all are connected over WiFi on the same network.I tried also linking them all over the wired network. I see the 4 speakers on my “airplay” mode, like for example if I want to listen to Spotify, I have all 4 of them in the list. And they play all 4 the Spotify music. But unfortunately not all at one.if I ask Spotify to play more than one speaker at the same time, I neer to select the option of opening a room with the S1 Sonos app. Seems to be the standard Spotify respons.so when I delete an re-instal the Sonos app, I can click on the infinity button to pair/link and it works properly. For a 4 of them this works.but if I ask to add another sp

11 months ago

Badnews42Contributor I

asked in Speakers

ps5>monitor>beam gen 2 connection options?

Can anybody list any viable option to connect the beam gen 2 to a ps5 and monitor combo without earc because monitors do not have it. I know vroom sells a 500 dollar audio extractor but there has to be another way?And how about using a usb c Bluetooth rtx adapter with apt x? Would that allow the era 100 and 300 to connect to ps5? Can anyone confirm this?Thank you for your replies

11 months ago

bzg1234Contributor I

asked in Speakers

Playbar and Roam died: Coincidence?

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.)

10 months ago

Johnny RicoAvid Contributor I

asked in Speakers

Maddening speaker dropouts

My system is experiencing speaker dropout increasingly often. A year or two ago it happened once in a blue moon. It was so bad the other day that I did a diagnostic while it was occurring: 2031394178. I know it is preferable to call in to support, but the last time I was on hold too long and gave up.I play my system in party mode with all speakers grouped in general, and increasingly, I am experiencing extremely frustrating speaker dropouts. I’ll be in a room and the music has been playing fine and then the speaker in the room and adjacent rooms stop playing while I can still hear it in other rooms in the house. Minutes will pass and then one speaker comes back on, then another, and they’re all back...for a while and then the cycle repeats soon or eventually.I have 12 speakers and 3 are wired. I haven’t measured but I would guess that no speaker is more than 25 feet (horizontally or vertically) from the next; I would think that would make for a solid mesh network. I do have a mix of mu

1 year ago

TacoBContributor I

asked in Speakers

Help setting up a completely wired system through router

For our 2nd restaurant, per many recommendations for stability, we’ve run CAT6 to all our SONOS one-SL speakers from our Cisco router/switch. We’ve connected our 2 amps to the Cisco router/switch and passive speaker wire to our Sonance ceiling and outdoor pairs.AND, we can’t get the SONOS app to recognize the system. Any help would be so much appreciated! 9 SONOS ONE-SLs1 SONOS AMP---pair of Sonance Ceiling Speakers1 SONOS AMP---pair of Sonance Outdoor Speakers

1 year ago

ElTytyContributor III

posted in Speakers

bluetooth avec plusieurs era 100

BonjourEst ce possible de streamer via VLC par exemple en bluetooth ?On peut connecter une enceinte en bluetooth et streamer avec VLC, mais qu'à d on en a plusieurs, je ne vois pas si possible et du coup quel est l'intérêt du bluetooth. Merci d'avance pour vos retours

10 months ago

milesmeridithContributor I

asked in Speakers

Sonos Beam cannot see new SSID as an available network

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss.

10 months ago

jim49bContributor I

asked in Speakers

DcaveContributor I

asked in Speakers

Can’t Connect to S2 App

I have an S1 network in my house and it’s been working fine for a very long time. Most of the existing speakers can be upgraded to S2, but frankly I don’t want to go through the headaches of it if I don’t have to. I recently purchased new speakers (Play1 and a Ray) and have tried to set them up on the S2 app, I go through the set up and then they don’t show up. I have access to them through a third party app (SonoPhone) but not S2. On the S2 app the Account, System and Services are all greyed out. I’d really like to get them working. I’m super frustrated and tired of wasting all this time going around in circles. I’ve tried unplugging/plugging in, resetting my router, I have them plugged directly into my router. If anyone could offer assistance that would be great.Thanks!

11 months ago

JaenterContributor I

posted in Speakers

play 1

Everything on the app wants me to reset it to factory settings I done it multiple time then an error and ask to try something else then it adds it to my system then wants me to reset it again. Any suggestions I greatly appreciated it thank you

11 months ago

AndoniContributor I

posted in Speakers

Sonos not respponding

I've tried the bot bet it doesn't understand the question. It is complicated.I have seven devices. They are currently arranged in a group of four with three separate individual devices. I can play the group of four and the other three individually but I cannot move any of them either out of the group or into it. I receive a message" Unable to connect to device. Try again later". I have reconnected the modem and reinstalled the app but there's no change.Can anyone help?

11 months ago

bballjerContributor II

asked in Speakers

What power cable to daisy chain Symfonisk Picture Frames

I bought two white Symfonisk Picture Frame Speakers. I want to daisy chain them.Do I buy any cable with a c8 plug on one end and a c7 receptacle on the other?Are there any other requirements for the cable?

3 months ago

mjh2Contributor I

asked in Speakers

Some network upgrade issues...and a partial solution

So I upgraded my old internet service to our community's new fiber network.So on the new 1Gig fiber, I've managed to get two speakers onto the network simultaneously. But the third? I can get it to connect and work when it's alone, but it will not appear/work with either one of the other two speakers. I wasn't trying to get all three to run simultaneously, not yet. The third will not appear with another speaker either wired or wireless.The bad news? All my playlists are on speaker #3. BUT: I downloaded Sonosaver (https://sonosaver.mrupp.ch/) and I stalled it and the Sonos app for Windows on my PC. The good news is that I exported the playlists from speaker #3 and successfully imported them to Speakers 1 and 2. So now I can run two speakers and have the playlists, too.But I want the third speaker to participate, too. Does anyone have insights about this?

9 months ago

JUllyContributor I

asked in Speakers

S1 App

Changed internet to StarLink. How do I connect to S1? I have 2 new Move systems connected to S2 app. I have legacy speakers and a Conn| Amp that I want to continue to run on S1.

10 months ago

DamiendwContributor I

asked in Speakers

cd player, record player and tv

Hi expertsI have an old denon cd and tape player (m35) a turntable (with preamp) and a new samsung tv. If i get a beam for the tv and a port for for the cd and turntable, can i use a pair of one speakers to go with both (ie beam and port) alternately, depending on whethet I'm using the tv or audio. Sorry if this question is silly.

11 months ago

Lazlo PhanzContributor I

asked in Speakers

Speakers unresponsive

Here’s what happens: I play music through one speaker in a room for a while then stop and go do something else. Later, I try to start music in a different room but it only plays in the room from earlier. The app allows me to change the speaker and room and shows that I’ve changed them...but the music keeps coming from the speaker from earlier. So I try to turn the music off entirely but it won’t turn off, just keeps playing from the speaker. So I close the app. Music keeps right on playing. It only stops when I go to the original room and unplug the speaker.

1 year ago

jehanyContributor II

posted in Speakers

Wondering why SonoS is SO bad to work with.

I have spend a fortune buying all kind of sonos speakers, subwoofers, amplifiers but finally I just realize I made a big mistake believing this company cared about customers as well as the way the speakers have to be set up.Maybe this company does not realize that we are not sound or Wifi engineers… and we don’t have this much time to read these never ending lists of advices to resolve all the never ending issues…I will go back to wired system (cables) and forget all these SonoS headache for good.Best to all of you and good luck with Sonos.

11 months ago

wholyoakContributor I

asked in Speakers

Play 3 wireless connection

HiI have a Play:3 and in our last house I’m 99% sure we had an antenna we plugged into the back so it connected to Wifi/Bluetooth.The only antenna I can find since moving doesn’t plug into it so I’m trying to figure out what replacement I need to buy so that my phone will connect to the Sonos and we can play music.It has a bronze/gold circular hole at the back and an Ethernet cable on the back.ThanksWill

11 months ago

MT StudioContributor I

posted in Speakers

Era 300 speakers not playing sound on bluetooth

I have a pair of era 300 speakers. When i connect to them with bluetooth no sound comes out. Tried with several different devices both apple and android. You can see through the sonos app it shows connected on bluetooth. The sound is playing on my device. The speakers just wont relay the sound. They worked fine at the beginning. Then it got harder to get them to play. I would have to connect and reconnect. Then it would work again. Then it got worse. I had to repair them. Now no mater what i do the sound will not go through. Works fine on wifi but will not work on bluetooth at all. Tried with friends phones and same thing. They connect but will not play sound.

1 month ago

Jonny_CContributor I

asked in Speakers

4 speaker system working fine on Mac app, IOS app can only see one speaker

Everything working fine, went out for a walk, came back & the iOS app has lost three of the four speakers (it “sees” the Play 5, but has “lost” an Era 300 and two independent Ones).The Mac app works just fine - sees and independently controls each speaker still, but phone refuses to find “new product”. Phone restarted, app deleted and re-installed - same phone only finds the Play 5.No ethernet connections - all wi-fi. All one one network, one router, no mesh. No issues for months, then this….Any ideas / help please?

1 year ago

edjsContributor I

asked in Speakers

beam Gen 2 vs era 300

As part of house renovations I’m updating the whole music system, we’ve now got an exposed RSJ that separates the kitchen and dining room, its open plan but still distinct enough to be 2 different rooms. The RSJ would make a beautiful location for a beam gen 2 facing into the kitchen, then on the back on the RSJ facing into the dining room a pair of era 100’s. Does anyone have experience of the beam gen 2 vs the era 300? The era 300 wouldn’t be a natural fit anywhere in the room but if the sound is significantly better we may have to find somewhere. 2 pairs of era 100 was also a consideration but with the speakers being placed relatively high in the room the dolby atmos feature would most likely be beneficial.

1 year ago

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