Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3224 Topics

E
EXPERIENCEContributor I
asked in Speakers

Why my ERA 100 just can't detect my 5G WIFI?

My router is LINKSYS WRT1900ACS. It broadcasts 2.4G and 5G in different SSID. But the 5G SSID never shows up in the ERA 100 WIFI connection list. My ERA 100 works well with 2.4G, but it can't detect my 5G WIFI, and can't get connected by manually input.My other devices, ipad, computer detects and works well with my 5G WIFI.

17
ratty
4 months ago
V
VikiSContributor I
asked in Speakers

Annoying disconnections

We have a play 3 and two play 1’s for 9 years and have recently had a lot of issues with lost connections. I have turned off the power, left it for a few minutes then turned it back on and it connects. This is becoming really annoying. There are no issues with the hardware and the speakers still sound great. If it is time to replace them then my question is why would I replace with Sonos if it will only work for less than 10 years?

8
J
4 months ago
J
jonathan.hatchContributor I
asked in Speakers

Era 100 White Screen Peeling Off

Is anyone else having an issue with the bottom part of the screen peeling off of their white Era 100? It looks like little cracks running vertically up the screen, starting where the screen merges with the base of the unit. Almost looks like peeling paint, but I’m not about to test that. Should I file an RMA? 

5
Dogdad
4 months ago
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William WillemContributor I
asked in Speakers

Airplay audio issues on iPad/iPhone and not on Mac

I recently bought a pair of Sonos One SL. My HomePod was a disaster with frequent connection problems.I recognize the issues above and I have them with my pair of Sonos One SL as follows:Connection with my iPad and iPhone: Airplay connection can be made… but when I start a stream (Apple TV app or Apple Music App), the video starts and in case of Music the counter starts, but there is no audio. You can see the connection though Airplay indicated on the device, but after a few seconds the connection breaks and the audio starts playing through the iPad or iPhone speakers.I sometimes manage to get a working connection with audio after closing WiFi connection, restart of iPad/iPhone, but I did not find a solution that always works… A very strange behavior though… And… I can have a steady connection with Airplay from my Mac! So it is a problem with iOS / iPadOS for sure. Interesting; when my iPad does not play audio through my Sonos and I change the airplay setting from ‘Sonos’ to ‘My Macboo

1
Jamie A
4 months ago
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Rowdy1961Contributor I
asked in Speakers

Google Voice assistant

How does Sonos voice assisant interface with Google Voice assistant ? I need them to work together 

5
melvimbe
4 months ago
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The chefAvid Contributor I
asked in Speakers

Sonos Upgrade - speaker not available

Hi,I’ve used the Sonos upgrade program a number of times - without issue.  I’ve found an old Play:5 (gen1) of mine which definitely has not had the upgrade voucher used - it’s been unused and unplugged for years. I've downloaded the S1 app, specifically to create a new system for the Play:5 - logged in as my Sonos user.  The play:5 works fine and shows as a product on my ‘System’ on the Sonos website.  However, it doesn’t appear on the Upgrade list and interestingly, on the ‘system’ entry it displays - but where as all other eligible items state the upgrade status - this Play:5 doesn’t list this information at all.   any ideas how what could be wrong? And how I can initiate the upgrade credit if it’s not shown?   (I’ve tried the obvious - reinstalling the [s1] app, factory reset the play:5 etc…) thanks. 

6
F
4 months ago
M
Margaret1803Contributor I
asked in Speakers

Replacing Chargable Batteries

At the end of the three years expected life of the rechargeable batteries . Can the be replaced or do you just throw away your Move speaker?

1
jgatie
4 months ago
E
efritContributor I
posted in Speakers

era 100

Malgré 3h30 passées avec le service technique, era100 ne se connecte pas au wi-fi Moderator edit:Google Translate- Despite 3.5 hours spent with the technical service, era100 does not connect to Wi-Fi

1
Corry P
4 months ago
J
JLoughlinContributor I
asked in Speakers

Sonos hookup to outdoor TV

I’m currently putting in a deck that sits off the main floor of my house (kitchen/living room).  The deck will be half covered by a roof.  Within the ceiling of the roof I’m going to be installing two third party speakers and connecting them via 14 gauge wire which will be run into the house and connected to a sonos amp kept in a cabinet in my kitchen (see red circle in pic below).  I will also be mounting an outdoor TV directly on the other side of the wall of this cabinet.  I’m trying to figure out how I would connect this TV to the Sonos system so I can listen to the TV from the speakers being installed in the ceiling of the roof.  Thanks!  

2
controlav
4 months ago
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Pug5leyContributor I
posted in Speakers

sonos beam gen 2 wont show in app

I have just bought a Beam gen 2 and set it up. The setup process seemed to work fine but didn’t show in system. I have unplugged it and plugged back in as suggested by the setup wizard but still not there. I have left it all plugged in for 15 mins and still nothing. I have done factory reset 5 times now including connecting it via Ethernet. I have a Move on my system that connects perfectly (sound is awful on Bluetooth but that’s another story) so it’s not a problem with my network. Network is Vodafone super fast fibre router no separate Wi-Fi extenders and router is 12 feet away in the same room. Faulty Beam perhaps?

6
P
4 months ago
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LalinContributor I
asked in Speakers

Sonos sub volume fixed - not changing with system volume

I have a pair of stereo paired One gen 1 and a sub gen 3 as one system. Recently the sub volume is stuck either too high or too low. So when I play a song at normal to high volume there’s almost no bass at all. If I lower the system volume to really low the bass sound is too prominent. Sometimes the sub volume is too high. It seems the sub volume does not change with the system volume but is either stuck too low or too high.  Anyone experienced this?

10
Z
4 months ago
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BespokeFacialClinicContributor I
asked in Speakers

Volume keeps dropping out

The volume on my 6 sonos speakers keeps stopping and starting. The app shows the music is continuing to play but no sound is coming out from the speakers. Then it will start again for maybe 1-2 mins then stop for 1-2 mins. I have re-tuned through Trueplay but nothing is improving, it seems to be getting worse.

6
Corry P
4 months ago
P
patrick barbaryContributor I
posted in Speakers

Works 50% of the time

I will never buy another Sonos product. I live in Panama, hence, I need to use a VPN for my Spotify. It is becoming more and more difficult to make this Sonos work. (I use NordVPN and I placed Sonos in the split tunneling)

5
ratty
4 months ago
L
Liclan21Contributor I
posted in Speakers

Setup for 2 Sonos One SL Speakers

I received two Sonos One SL speakers last Christmas and after multiple tries gave up on trying to figure out how to set them up. Here again a year later I thought I would give it a shot and still no luck. A couple Issues: One speaker will connect, the other one will not connect for anything. I have unplugged multiple times. The multiple Sonos apps are extremely confusing. I really just want to connect my phone to the speakers and play my music from Pandora and Spotify.  Is it possible to play music on the speakers via Pandora or Spotify?  Trying to make use of what sound to be quality speakers and prevent these speakers from continuing to be dust collectors another year. Sitting on hold now, but any other advice in case this call doesn’t work?  Thanks!

3
N
4 months ago
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SonoserContributor II
asked in Speakers

Era-300 clicking sound

I have Era-300’s that have a static and click sound when the speaker starts or stops sound.  The speakers are in a very quiet room so this sound can be heard by everyone that has listened to the system. This occurs if you mute or any sound stops from the source.  My best guess is the speaker is going into a standby about 2 seconds after sound stops.I read other threads about some issue that was resolved with an update in May.  This must not be the same issue as I am having it today.  I have tried for a replacement and have a similar, albeit less loud, version of this click.I have tried swapping sides, resetting the speaker, using it in a pair or alone, with and without trueplay.  It sounds like a hardware defect. Has anyone else experienced this issue and have a resolution?

1
Ken_Griffiths
4 months ago
B
Bat16taylorContributor I
posted in Speakers

rca to usb-c connection for era 100

I recently bought a Sony pslx310bt and I’m having the same unfortunate issues as everyone else getting them to pair via Bluetooth. The option I’m seeing is a hard connection via line in. I have a 3.5mm to usb-c adapter but the connection in the back of the turntable is male rca. How do I make the connection from that to the 3.5m? A female rca to 3.5mm? Does such a thing exist? I haven’t had any luck finding one locally. This is a Christmas gift so trying to figure this all out asap.  local Best Buy has a port but was trying to avoid the cost if possible. 

15
B
4 months ago
S
sallyinflContributor I
asked in Speakers

Can't get ERA 100 to turn on voice control

Using Sonos app on iOS. Everything is update. I have activated Amazon Alexa and can successfully play music from that source using the Sonos app. Sounds great, BTW.What’s not working is voice control of any kind. Microphone switch at lower rear is ON and showing green stripe. When I press the voice control button on the top of the speaker, the accompanying white LED blinks about five time and then turns off. Pressing voice services on the iOS app is non-responsive, which probably make sense since the speaker isn’t accepting input.Any thoughts? I've run through the usual reboot thing to no avail.Many thanks and best wishes for a great holiday.

11
S
4 months ago
F
FfunContributor I
asked in Speakers

update error code 30

Hi I've  got a sonos 1 . I have tried repeatedly to update it and it keeps showing error code 30. I've removed the sonos 2 app from my phone  and  factory reset the sonos 1 and still get the same error. Any help would be appreciated  before  I just walk away, it just shouldn't be this difficult.   Thanks  

6
F
4 months ago
K
KristianBruunContributor I
asked in Speakers

multiple sonos products not in sync

Hi..I will try my best to explain my setup and my issue . English is not my first language .Just to rule out Wi-Fi problems I will tell you download speed tested near the speakers. in living room tested 95 mbps. Dining room 77 mbps. Kitchen 93 mbps. All speakers are up to date. Spotify are up to date. I have 2 sonos play5 gen.2 Paired in stereo and sub gen. 3 in the living room. It have been playing whiteout issues. Now I have added a sonos move and a Sonos one Sl, to supplement sound in the dining room and in the kitchen. I mainly use Spotify for music streaming. My problem is, when I play a song on Spotify, it takes 25-30 seconds before all speakers starts playing. It doesn’t matter if I use Spotify or the Sonos app to start playing the music. After 30 seconds all speakers play in sync fine. But the real problem is, when I skip to next number the sound disappears in the kitchen and the dining room and it takes 30 seconds before all speakers play again. From my perspective it’s a soft

4
ratty
4 months ago
F
Felix KloseContributor I
asked in Speakers

Sonos Matrix

Good Evening, I don’t understand the Matrix of Sonos and I wanted to ask everyone if my SonosNet is working fine ? Can someone explain me how to read it ?  Im thankfully not experiencing outages but I want to understand the System.   

2
Airgetlam
4 months ago
F
FloMBContributor I
asked in Speakers

Connect:amp and Roam

HiI’m a long-time user of a connect:amp with my streaming account of Deezer. I got a Roam for Xmas, but I discovered this all thing with S1/S2 non compatibility.. what will be the best configuration to use my two systems on Deezer (as long as Deezer doesn’t allow a direct connection to Sonos…)?thank you in advance for your help

4
Ken_Griffiths
4 months ago
R
RoxanePContributor I
asked in Speakers

IKEA Symfonisk and B&O

Hi there, I’ve just received a B&O Beolit 20 and already own two IKEA Symfonisk and am wondering if there is any way to connect these products? I wanted to get a Sonos bluetooth product to be able to connect everything to my Samsung Freestyle but got gifted a Beolit (which is incredible but not sure about the connectivity 😅)!  Thanks for any help, Roxane

1
Airgetlam
4 months ago
M
Manuel CabugueiraContributor I
asked in Speakers

move 2 pairing with Ray soundbar

How can I pair Move 2 with Ray soundbar?

1
G
4 months ago
E
Ebk92Contributor I
posted in Speakers

Sonos Setup Recommendation & Placement

Any help with getting the ideal setup for my apartment tv room, dining room and living room? I have my planned setup below but I am open to any recommendations and advice.   

1
Stanley_4
4 months ago
D
dietbrandContributor I
asked in Speakers

roam jackhammer sound

My sonos roam suddenly started emitting a machine gun/ jackhammer sound whilst it had been playing for several hours.i managed to reboot it but this is rather disconcerting. i submitted a diagnostic report. I hope someone from support can check this out and diagnose the issue.id 78685789Thanks

1
Ken_Griffiths
4 months ago
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