Speakers

“I have three Sonos One speakers, one Sonos Play:5, a Sonos Move, and a Sonos Arc SL. All of my speakers, except the Sonos Move, have been disconnected from my app. Since then, I’ve reset them to their initial setup, but I still can’t reconnect them. I need help… I’m getting really frustrated with Sonos.” I have a mac environment,

I have two Sonos one sl speakers that both stopped working in December. Any idea how to make these work? tried the hard reset but no luck with that. 

Unfortunately the sound has gone bad as many other users already reported. Suddenly lower volume, excess of bass and bad sound. Trueplay detect noise which is generated from play5 itself.Any useful  solution/answer from sonos customer service?  

I have 2 play 5 gen 1 speakers which I’ve had for 10 years. They occasionally would stop playing music but in the last year have become really bad with one of them frequently stopping playing all together. Any advice on how to improve this? Our internet is fine and they are close to the router. Is a factory reset and reset of system worth a try. I don’t really want to replace them 

Hi guys,recently bought an Era 100 + Project T1 turntable to listen to my vinyls. The Era 100 works brillantly with the T1 but I do not seem to get behind how I can connect my other SONOS speakers (Play:1 and Beam) to it. I fear I am missing something essential here …Thank you for any help in advance. Felix

Hi All,I’m having an issue when connecting to my Era 300 via Airplay from Apple Music. The first time I try and connect it hands for around a minute and then I get an ‘unable to connect’ message. I think try again, and it connects instantly.  Anybody else having this issue and know how to resolve? It’s really annoying! Thanks in advance. 

some of my speakers are showing that they are connected via the app and that there should be sound but I need to manually power the speak before sound can be heard

When playing Dolby Atmos Spatial Audio through a pair of Era 300’s, how are the individual Atmos channels distributed across the combination drivers in the speaker pair? I’ve tried to locate information on this topic on Reddit, YouTube, etc, but could not find any specific details. Any information that can be provided would be greatly appreciated.   

My Apple phone connects to my Sonos 5, but there’s no audio. Daughter’s phone does connect and plays audio. I’ve done a reset and volume settings appear fine. Any thoughts are much appreciated.  

Alright everyone, here’s the deal. I have had a couple of Sonos roams for the last couple years. Two weeks ago I purchased a Sonos arc and a Sonos roam 2. Used the HDMI Arc cable and connected it to the Tv and at first everything worked as intended in the app. I was able to have tv audio play out of both the sound bar and whichever roam speaker I had selected.  Two days ago for whatever reason the Television audio specifically will not play out of any of the roams. It will play out of the soundbar and I can control it via app but when I try to get the tv audio to play out of the roams it will not work. Music audio works completely fine via the Sonos app.  I have tried: resetting my phone uninstalling and reinstalling the app logging in and out of the app resetting the system hard resetting my phone changing the audio type out of the television to PCM / auto / pass through resetting the WiFi network rec

Hi,I recently moved and in the move I could no longer use the preinstalled network. Here, I now have a 5g router (as fiber is being installed in a few weeks), this router is an ZTE and it supports dualband and some setups. On top of that, I also have Google Wifi that can be used.I think I’ve tried everything now, and I can’t get anything working with sonos. All other things in my IoT infra works just fine, but Sonos is… so far 3-4 hours down the drain. I’ve done a factory restore of all sonos devices. Arc, One SL (x2) and sub. I see all of these listed as “ready to be installed”.  When trying to connect to a wifi, it instantly says it could not connect. Both the built in ZTE router wifi, and google wifi (Which is frech from factory reset aswell). When trying to connect by cable, the sonos device will appear in my phone as normal, but it can’t connect to it at all. So I cannot even select for it to use a wired setu

Right, bit late to catch on but the app is a drag, right? I worked hard to pay for my delightful Sonos 5  some years ago but then past few months, I’ve been tearing my head out with intermittent connectivity and now volume control and I just gave up thinking it was me. Finally! I find some time to do some research and bam! I discover a sonos storm. When is my sound life going to resume to normal? I’m practically a luddite but I do like my sound. 

I have updated my App and speaker to the latest update.App: 80.16.32 (iOS)Speaker: 83.1-61130Current system versionBut on my speakers I have version 83.1-61210. This version is not available on their website at all. Which version do you have installed?  

I have a Connect and two Play:1 using the new app and firmware. I use a Samsung Android phone as controller. Starting Spotify playback directly on one of the Play:1 (paused on the same Play:1 earlier this morning from an alarm). Works fine. I then try to group the Connect to the Play:1 playing. Seems to accept it, but nothing happens playback wise on the Connect and the app ungroups them again after some time. Repeat many times - even get "system not found" one or two times though it find it again after 5-10 seconds - but no luck in grouping. Only the Play:1 actually plays.I stop the playback on the Play:1, then switch to the Connect, group it with the Play:1, find a playlist and start it - now it works. Is this still a known issue (one of many)? Other things: Opening the app always take at least 10 seconds with "device not found" until system becomes somewhat ready, extremely annoying though I know this is fast compared to some other users.

Is there a solution for the Sonos dropping out constantly? We will be listening and it will just pause and stop the connection to the music. If I press play again the app says it’s connected but the music plays from the phone. Tried three different phones on two different versions of IOS but it’s been going on for months. It’s really frustrating because sometimes it’s fine, other times it will drop out five times in one song. 

Error 1,160

HiWhen using roam 2 in bluetooth mode and then pressing play pause button on a sonos one to play the same music through it,  which it does but keeps stuttering and breaking up ??The music on the roam remains stable.I  try exactly the same with a era 100..same position distance ect and its fine, no break up/ stuttering ? ( Using the roam as bluetooth device not the era....switched off)I have another sonos one and it does the same stuttering/ break up. It does the same whether I press play pause on speaker itself or pair in the app.The same applies( breaking up) if I use the era 100 in bluetooth mode instead of the roam 2 to play bluetooth to a sonos one.I've tried different music apps with my samsung galaxy phone and no luckAny help/ advice much appreciated

I have a Ray soundbar (since 2022) predominantly used for TV sound and a Play5 2nd Gen (since 2017) predominantly used for music.Sometimes I like to play both as a "stereo" set up - though aware that Sonos' true "stereo" requires the same speakers as a pair.My speakers are in the same room (room linked), using the same network with router located no more than 3metres from each speaker.Either speaker can be "Unable to connect" when I try and use the app (which is godawful) to play on both simultaneously. I've never had problems before and this only just started happening in the last month. Yesterday I was playing a song on Ray via Sonos' library then tried to switch to Play5 by using my linked Spotify - the speakers played two different songs at the same time! WTAF??!I've done all the reboots, disconnects, app uninstall and nothing is working. Next step to call Sonos itself.Anyone got any tips? much appreciated! 

I love the sound of my Sonos system, but !  I have eleven speakers and two Connect devices.  They are all up to date as is the software.  Some speakers are somewhat elderly !The speakers are always on and I use the Sonos not only for music but for the radio as well.  They are never turned off.I have been having lots of unreliability issues; Speakers disconnecting, being out of sync, the Android app not finding the system etc  This was making the system almost unusable.I finally called Sonos Technical support.  After sending a system diagnostic report the very helpful person said the memory in the speakers was full and that was the issue.The solution, reboot every speaker !That would be easy with only a couple of speakers but mine are all over the house.  Some are tucked away in corners above cupboards etc.  They have their own power cables hidden from view so not an easy task.  I decided the easiest way was to power off the whole ho

Frequently my Play speaker pair show that they are connected and playing, but there is no sound and the volume control isn’t working. This is sporadic and not constant. I’ve tried toggling the volume control on and off (it’s off). The wifi connection is good. I'm using the app from my iPhone.Moderator Edit - Removed image showing serial numbers.

I literally can’t use the app, this stupid modal dialog blocks me from doing anything - even if some products aren’t updated, you shouldn’t need to prevent all other products from being used. Please god stop updating the app, I just want to use my crappy thousand dollar speakers - idgaf about quality anymore, just need this to work 

I have a stereo pair of Ones with a Sub Gen 3, and another stereo pair of Ones on the other side of the same room (Room is approx 8m square). These are grouped together to play as a single room, which on the whole is good enough. Voice control via Sonos is disabled (all microphones are set to off) as it was terrible, but we have an Amazon Echo Dot which is set to play music on the Sonos group as its default speakers. Problem is that when manually starting a new track for this group from the Sonos app (or any other music app that supports casting, E.g Amazon Music, Plex) the track starts ok then about 1-2 seconds after starting the volume dips by about 50% for 5-10s before returning to selected level. This also happens when a new track starts via Alexa voice command from the Echo Dot. Also happens in other rooms where we also have pairs of Ones, given that these are the common element I'm inclined to think they're to blame. The displayed volume level doesn't appear to c

Hey guys.  I am purchasing a Sonos sub tomorrow via Facebook marketplace. I have the serial number please can someone tell me what generation it is.  1302*********** Thanks. Moderator edit: Serial number recorded and removed

The app is not working with my Sonos Era 300, No product found

After multiple threads (since closed) the app still defaults to the wrong room when it's started.  Yes, I have a den and yes I occasionally play music in it.  But 99 times out of a hundred I listen in the living room.   App starts  up showing den even if music is on in living room.  I've renamed the rooms, deleted and reinstalled the app.  No avail.  I get why the CEO got ousted - he should be.  Hopefully Conrad can return the Sonos app to a user friendly, intuitive and working piece of software.Rant aside - if somebody has a fix I will humbly use it and apologize.