My Era 100 has for the last few weeks randomly decided to just play an alarm tone rather than the playlist it’s configured to play? Maybe one day out of last 7 it plays the playlist. I’ve tried turning the setting on and off but still no joy. It’s up to date software wise. Any suggestions? So disappointed how flaky Sonos has become vs my original experience with them years ago
Answered
Alarm not playing playlist most days
Best answer by Airgetlam
That often means that at the moment the alarm is going off, it can’t reach the desired link for some reason. There’s all sorts of potentials there, if it is an outside link, try moving the alarm by two or three minutes, either way. Your Sonos system may be part of a bunch of similar alarms overwhelming a radio station’s server all at the same time.
If it’s a local server (your HD or an NAS, that means that source isn’t available at the moment your alarm is trying to reach it, so I would encourage you to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
That often means that at the moment the alarm is going off, it can’t reach the desired link for some reason. There’s all sorts of potentials there, if it is an outside link, try moving the alarm by two or three minutes, either way. Your Sonos system may be part of a bunch of similar alarms overwhelming a radio station’s server all at the same time.
If it’s a local server (your HD or an NAS, that means that source isn’t available at the moment your alarm is trying to reach it, so I would encourage you to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.