Speakers

HiI bought a new Sonos five today to add to my existing setup of connect, move and 2 play:1 speakers. Apple Music (paid subscription, lossless) works fine on the existing speakers but doesn’t play on the five: Five skips to the next song all the time. Other sources do play on the five, like Sonos radio and my freemium Spotify account.  can anyone help me out of this pls?thxTim

I have just plugged in my Play 1 after years of not using it. I factory reset it, went through all the steps to set it up, then it asks me to connect it to a room and is left on a loading screen saying “Adding Play 1 to bedroom”. The loading screen just keeps going and going. What do I do? 

I just bought my own modem/router instead of paying the cable company rent for theirs.I cannot figure out how to connect my two Play 1 and one Play 3 speakers to the new network. The Sonos help pages say that I must do a factory reset but I can’t figure out how.Someone please help. 

Since the app update my Sonos Five (which is in a stereo pair) buzzes for a few seconds whenever I return back to the app and the room is set to the room where the Fives are placed. It sounds almost like interference.  Very annoying. 

Really not going to buy another sonos product.As soon as the new app arrived my whole system went to rubbish, I can't control Alexa or timers, the app appearance is the worst. This is not a smart speaker anymore, more like a dum speaker. Probably like a lot of people I have a large Sonos collection of speakers (5 x 1s 2 x 5s 1 x sound bar 1 x sub and 2 x roam) all now unplugged expensive door stops. I will not hesitate to suggest to anyone I come across thinking of buying a smart speaker to  seriously avoid Sonos products.Sonos you has seriously damaged you reputation as a so called high end product.

I couldn’t connect since the latest App update and did a factory reset on the Play:1. Setting it up seems to work at first but when it comes to playing a sound on the Play:1 it does not do it and then the setup fails. It works very well on the Era 100.

Hey everyone I just bought a Sonos play 1 and I can’t for the life on me get it to show up on my account it’s connected to my WiFi and account but isn’t showing also can’t get it to update it keeps saying (the system owner much be logged in  please have the system owner log in  if anyone can help I would be really glad as this is really annoying 

I only have a Sonos play 1. It’s been touch and go for a good few years. I can open the app, load up Apple Music put a song on and it will play, then it disconnects and the app can’t find the speaker. Reset start again etc. Then it’ll go weeks being fine. However since the last update ( which I’d hoped might sort these issues ) it’s actually worse. Play a song, try to play a different one and it says “something went wrong” try to send diagnostics “something went wrong” infuriating. 

Hi allI’ve given my son a Play 1 speaker for his room, but he uses a TP-Link as he can’t get a good connection in his room.  We’re running into problems setting it up as it keeps coming up with error messages.  Any tips gratefully received! 

We have 8 Symfonisk in our space - since the update the speakers cut in and out, are generally unresponsive and when I factory reset the speakers one by one, an error message says that it can’t be linked to my account.  I’ve tried transferring ownership but it doesn’t solve the issues of the music cutting in and out.  Does anyone have a fix? The speakers had been rendered useless as a result. Completely unusable. 

Hi, I have a Sonos sound system composed of an Arc, 2 One SL speakers and a sub in my living room. I recently (last few days) discovered the One SL speakers no longer are outputting sound. I opened the Sonos android app to discover that there appears to have been an update, and both my One SL speakers are showing as network unavailable. I factory reset the 2 surrounds and reconnected to my system (living room group) , but I still get no sound from either. Both are flashing green and show as having no network available in the app. Please help as this is very frustrating. This is the first time I've had an issue with my Sonos products since purchasing them around 3 years ago.If you need any more information let me know. Regards, Greg

Just got a Move 2 and a Roam.I have 2.4ghz and 5ghz  networks but both these portable units have connected to the 2.4ghz and I can't see any option to select the 5ghz. There is not UPDATE NETWORK button in the settings on the app. I have a Playbar, Sub, 4x S1's and a Beam. The Playbar and the Beam are ethernet connected.All work well I just want to move the Roam and Move 2 to the 5ghz and can't understand what I am missing?(Got a Boost in a drawer that I've never used so would I be better off setting that up and connecting the portables to that?) Thanks Mark

Does anyone else have operating issues with the app? I have a One SL, app upgraded and now does not work at all! Cannot change tune stations, cannot chose music, cannot find alarm, voice control doesn't work. Most frustrating is waiting time on call contact is over 65'(!) tried over 5 times to reach Sonos on the phone UK. Chat doesn't come through either. Non available or I'll wait in the queue and then it will drop.  

Hi, I bought a brand new Sonos One (G1) for my system (about 15 devices). I can’t install it, since the automatic update doesn’t work. The iOS (13, 14) just spins and I tried the Sonos S1 route also where I am getting the 1101 error. Even tried the Windows app plus all other things like router reset, factory reset, re-install the app, log out/log in, etc. My Sonos One is running firmware v8.It seems a lot of people have this issue with older firmware installed. Sometimes going through the S1 route (register there, update firmware, factory resest, add to S2) works, but not for all. And it also impacts products like the Sub, Arc, SL, etc.Can someone from Sonos acknowledge this problem and if a solution is being worked on? I think the problem is that older firmware (v8 and maybe others) cannot be upgraded currently to v16.

Have not been able to use my Beam at all after last update. After a factory reset I was able to connect but the system demanded an update and it told me to log in using a system account. I only have one account created. Getting very frustrated after having to spend countless hours on this. Did a factory reset again but am not able to connect at all

My Sonos system constantly buffers, lags when I adjust the volume level, cuts outs, resets, etc. It’s unbelievable.  No matter how many times I have the audio company come out, they never find the problem but always charge me for the service call.  Outside of ripping it out of my house and replacing it, does anyone have recommendations?

I have a fairly full network of Sonos products with about a dozen speakers and various accessories. Multiple times my Sonos network has made a sound that sounds like an explosion. It’s extremely loud and the first time it did this I assumed that the speaker amps had shorted out and were now broken. The sound is extraordinarily loud and sounds like it would be damaging to the speaker coils. Afterwards, the system goes silent for five or 10 seconds and then it starts up again and seems to work OK. Any thoughts on what could be causing this?Bill

Hello. The sonos one speaker issues error 1014, tried to reboot, updated the app, tried to connect from different devices and over Wi-Fi. Nothing is working. What could be the problem? Thanks

I have speakers in S1. Wanna combine the new frame Sonos from Ikea. I saw a funktion in s2 that you could downgrade to s1. By mistake someone uppgradera to the new app. How do I go from here?

I changed my network and now it only works with a cab attached

My Sonos 5 stopped responding this morning - I have reset it and am trying to add it back to my account.  It connected in the app, then said that the product needed updating.  The process then got stuck saying unable to connect the device to my account, and i appear to now be in a loop.  When I look at sonos.com I can see the 5 there, but registered 4 years ago Just to note, I am using the latest version of the app and my Play 3 is working perfectly (as was the 5 until this morning)

I have bought 2 era 100 for the bedroom and they won’t link to my account 

Since this update installed playback from Deezer has been unstable.

Hoping to get some help here,  since Sonos customer service is worthless.  I currently have the play 1 and play 3 speakers.  I just purchased the Five, with the hope of this working in conjunction with my Donner turn table.  1-will the turn table work with all of the speakers ( old and new)? 2-which version of the app do I use? Thanks in advance for the insight!Moderator edit: edited for clarity