Imagine the job of Moderator at Sonos. Give them a break. Having to wade through the 1000s of messages, I think we can assume that they know:
The new app is rubbish
Users want a rollback
You are junking your devices
You are selling your devices
You have spent 1000s
You are angry, enraged, livid, disgusted, etc.
Numerous features do not work
They have got the message ad nauseam.