Speakers

I spent three to four hours on the phone with SONOS trying to solve this to no avail, but managed to finally solve it myself. The symptom: All speakers play SiriusXM simultaneously just fine (I have seven rooms with a 5.1 setup, 2.1 setup, playbar and sub, play 5, and the rest are a single play 1), but if I use Spotify, Tidal, Amazon Music, etc the speakers in different rooms would cut out and come back at random. Even different components in the same room, for instance a rear speaker or sub might drop in my 5.1 room then come back, or a L/R speaker in a stereo set. If I kept the groupings to a minimum, for instance two rooms, things seemed to work okay. Once I got above that, things would go to hell. Also, this is a two story 1400 sqft townhome with a brand new top-of-the-line $400 Netgear router with gigabit internet. I get about 800mbps on my iPhone as far away from the router as I can get in the house. Before this, I was in a one-story 900sqft place and was only using speakers i

Am I the only one completely underwhelmed by the Beam's sound quality when playing music. TV speech quality good, but for music I don't think it even matches a Play 1.

Hi, I recently setup a system in my condo of five Sonos Play-Ones and two Sonos Ones. My condo is 940 square feet and I was having some drop outs with the modem/router that my service provider supplied me with once I went from five speakers to seven as I added the two Ones to replace Echo Dots I had in the rooms. I've always been told that the routers supplied by cable companies are not the best in terms of signal strength and I've had drop outs on my PC which in my office the furthest away from the router. So I bought a new D-link router that was supposed to have better signal coverage, but the performance of my system was worse. The cable router has two networks one for 2.4 and the other for 5G, and my new D-link router just has the one network but is dual band. I don't know if that is an issues as I've read that Sonos products run on 2.4 as it usually has a stronger signal then 5G. After this I looked into the Sonos Boost thinking maybe its an interference issue with the other d

Is Sonos developing waterproof speakers?

Should we be concerned? I think we should be. Yesterday owners of the Sonos Dock were emailed telling them that from October onwards, with their next software update, that the Dock will no longer be supported and made obsolete and no longer work within the Sonos system. Earlier in the year owners of the CR-100 controller were also told that their controller would no longer be supported and no longer work. Two Sonos products in less than a year have been made obsolete. Let me repeat that, in less than a year 2 Sonos components have been planned by Sonos to be made obsolete. You can understand if the product failed due to its age but a software update planned and intended to make the components obsolete is quite worrying. And where does that leave Sonos owners who were earlier adopters of the technology? And where does that leave all Sonos owners? Yesterday The "Sonos Support Team" tweeted that "Supporting the Dock within the modern Sonos system is no longer sustainable due to the

I can't get into my system because Sonos insist on downloading a download that won't download. We now have a music-free Christmas. I'm buying Bose and writing multiple newspaper articles about your system. Mod edit: Please follow our guidelines when writing a post.

Hi, Does anyone know if you can turn the Sonos One microphone light off? I'd like to do this without disabling the microphone. I have this in the bedroom and would rather there wasn't a light showing when I'm trying to sleep. I know you can turn off the LED light in the settings but there doesn't seem to be an option for the microphone light. If I have to disable the microphone, I'll be doing this every night and then turning it back on in the morning. Thanks

On black Friday after only owning the sub for < 8 hours - while watching TV it made a loud pop, started to buzz which was immediately followed by the "hot electrical smell" - then began to smoke. I unplugged and move it out of the house - but am sure it would have got to the point of catching fire as I almost needed oven mats to move it. Has anyone else had an issue like this?

Can anyone help, my Sonos 1 and 5 keep cutting out during a song or randomly at some point during an album (normally second song) I have contacted sky and had my WiFi bandwith changed to a different frequency as I heard that could cause an issue. This has only recently been an issue since I updated the app. Any help would be welcome.

Every time we play music from our phones it either pauses half way through or it will skip tracks. Apparently this Hs been going on for a while according to other comments I’ve read. Seriously, there’s no loyalty to customers anymore.

Is there any place where I can find the Protective Cover Replacement for Sonos One?

I have plugged my Essential phono turntable to my Sonos Connect which is broadcasting to my Playbar and two Play 3. Unfortunately I am experiencing serious cut out which render the experience quite irksome. I have tried changing channel of my router but to no avail. The only "fix" consist in compressing the audio but with the needle chatter and the sound coming out from the speakers out of sync this is not an option. My diagnostic report is referenced 2003800383. Any help appreciated.

Was working fine but now won’t play in one room. Will do so if grouped but not on its own. How can I fix this?

Hello. I have just bought a Sonos beam. I also have a play 5, play 3 and a play 1. When watching tv the beam works fine on its own. But when I group the other speakers to beam while watching tv the other speakers keep cutting out intermittently. It only happens with tv, while grouped and listening to music they are fine. I have tried changing from hdmi arc to optical but it didn’t help. I have reset the router and didn’t help. I have also tried watching video through the PlayStation and the tv itself (freeview) but the problem still occurs. Any advice greatly appreciated.

I've sold our Boost and Sonos speakers but they are associated with my email address. How can I delete my account so the new owners can create their own account? I don't want to just change the email to theirs because our usage data would be visible. I can't make changes via the App because I no longer have the Sonos equipment.

Hi all, I'm currently moving from high rise condo to a house. Currently, my (small) living room set up is 2 play 1s, sub, and a turntable, which has been great for when I just want to have a drink and spin some jazz alone or have a small group of friends over where listening to music is the focal point (I put critical in quotes in the title because I understand the difference between that and audiophile "critical" listening). I plan on expanding to a full sonos 5.1. I'm not huge on movies, but my wife is and I imagine kids will enjoy it in the future. For people who are equal home theater/music enjoy-ers, what's the solution? Is having music playing from rear speakers (especially for music where stereo separation is a part of the experience) as enjoyable for you? Do you just physically move play 1s in front of you in the instances where you are focusing on music? Is it easy on the app itself to go from 5.1 to 2.1 and back? I've heard people say listening to music on full mod

Hundreds. Maybe thousands of ants in my Sonos One!! I don't (didn't) have an ant problem, saw a few and freaked out to clean it then the worst thing I could have imagined came out. What do I do other than throwing it in the ocean?

I keep getting error code 4 on one of my Play Ones. I have tried plugging it straight into the Ethernet but it won’t update. 385674533 What next please?

I just looked on the Sonos website and I noticed they have discontinued the play 3 I don’t have or want any just thought it was interesting they have discontinued it

I am a Sono newbie with a Beam and two Ones set up to give surround sound. I have replaced one Beam following a call with Sonos and submitting diagnostics and undertaking a button test. I have set up again with the new Beam and am having the same problem- things work fine for a day or two and then the app gives a message saying it looks like one of your speakers is unplugged- which it is not - lights are on and it is playing TV sound OK - but I can't do do anything on the app. The only way to get the system responding again is to power the Beam off and on again. Frustrating and not something I want to do everyday or so. Is this a common prpbel with the Beam - has any ne else experienced the same and how have they resolved the problem? I have a Sky Q router and have removed Netgear wifi extenders in case this was causing the problem. Sonos is set up in standard mode.

Hi all, So the new Playbar arrived and yes it does live up to the reputation, however I'm having a real problem disabling the TV's internal speakers it's a Panasonic TX-L55WT50 and I simply can't find any set up option to turn them off. I've even tried plugging a Jack into the headphone socket but nope that didn't work either. I can't simply turn the volume down or mute the telly as obviously the playbar depends on the TV remote control, so as soon as you touch the volume the tv speakers come back. The current work around is to have the tv volume turned down and to control the Playbar volume via iPad but this is far from perfect and flys in the face of the "simple" idea and seamless pairing. It's currently taking the edge off of what should have been a perfect solution, any ideas?

My Sonos only works when it is connected to the router with the ethernet cable. When I disconnect it and move to a different room and I try a wireless connection, I get a message that the Sonos system cannot be found. Any suggestions?

Does my ZoneBridge BR100 serve any purpose anymore? I've had it sitting on my network for years. But now it seems like my players and connects all work fine without it.

Is there any known work around to enable listening to a Sonos speaker via Bluetooth headphones? Thanks

Need to add a new speaker but am redirected to app store to update app. No new updates avaible. What to do?