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Alzy
Contributor I
December 29, 2018
Answered

Beam not connecting to Tv

Hi all,

Yesterday i noticed that the beam had disconnected from my Samsung TV. Its been connected via Arc for 3 months with no issues.

Now, when using the remote to adjust volume, its displaying the volume level with "tv speaker" next to it. There must be a signal, because i can adjust the volume on my phone and over power the tv speaker volume.

Ive cycled power on TV, Beam and cycled the ARC lead.

Are there firmware issues at the moment that im unaware of?

Streaming music fine so no issue with the hardware.

Any help would be appreciated.

Many thanks.
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    AlzyAnswer
    Contributor I
    December 30, 2018
    And another..... its sorted! Everything out. Reset, reconnected and put back together.
    View in thread

    2 replies

    AlzyAuthor
    Contributor I
    December 30, 2018
    Just a quick update, my sonos app is now telling me that Anynet+ HDMI CEC is not connected. The app sends me through the reconnection process but it still cannot find ARC.

    Anyone else having this issue?
    AlzyAuthorAnswer
    Contributor I
    December 30, 2018
    And another..... its sorted! Everything out. Reset, reconnected and put back together.
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