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Discuss Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. Talk about your Sonos Speaker experiences here.

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  • 30,695 Replies
Ditte
Ditte
started this topic

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started. 1. Download the Sonos app.You’ll need the app to set up and use...
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3319 Topics
G
gazza1977Prominent Collaborator I
posted in Speakers
Rude Sonos customer service

Called customer service 10 mins ago got connected to a guy in Edinburgh. Who asked for my name and case number which I gave him then after a few mins of him tapping the computer keys I said “hello” he said “yes still here wait abot it is busy” I stated I would like to speak to Daniel D. who is a Sonos escalation engineer to which he said “wait a bit” at which point I said please transfer me to your team leader/manger to which he said “no” I then asked for his team leader/mangers name to which he said “no” then proceeded to say I was shouting and he hung up. After writing this I am going to get all Sonos boxes out of the attic pack the stuff up and send it back to Sonos I have not spent over 4K to have issues with lag and be spoken to like that by customer service. I am truly appalled by this experience

47614
Edward R
6 years ago
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WengloContributor III
posted in Speakers
Songs skipping

When I play songs from my iPhone playlist if often skips to the next song halfway through for no reason. It also cuts out frequently. Here is my diagnostic 7694632. Please help

97015
Airgetlam
6 years ago
S
SamBradsContributor I
posted in Speakers
Podcasts Stops on iPhone

I know this has been written about many times but I can’t seem to find a solution and it’s starting to really bug me. Every time I listen to a podcast on my iPhone through Sonos, it stops or skips every five minutes. Can Simone at Sonos please help me it with this problem? Thanks

61612
C
6 years ago
M
markwills
posted in Speakers
Play 5 vs play 1

I had a play 1 in my fairly large kitchen, and I thought I’d replace it with a play 5. The 5 arrived yesterday, and if I’m really honest, I’m not hearing much of a difference between the two speakers. I’ve done a side by side comparison with classical, rock, pop & jazz and there’s no noticeable improvement when listening on the 5 vs a 1. Even when I listen to bass-heavy music the play 1 sounds just as good as the 5. It’s not that the 5 sounds bad, it’s just the play 1 sounds just as good to me. I have a 5.0 setup in the living room (Playbar and 2x play 1s) and that [u]does[/u] sound better, probably due to the stereo separation of the play 1s at the rear. I think I might return the play 5 (£500) and get another play 1 (£150) to create a stereo pair in the kitchen. I was surprised to discover this. I’m no audio expert but I do listen to a lot of music. Has anyone else come to the same conclusion?

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X
6 years ago
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ninjaguyAvid Contributor III
asked in Speakers
Using Sonos One as computer speakers

How do I use the Sonos One speakers to play audio from my PC or Macbook when I watch something on Youtube or play a game?

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cd6445
6 years ago
Havoc
HavocContributor II
posted in Speakers
Surround Sound problem..maybe?

Hi guys. I just purchased two Play 1's to go with my Beam. The Beam is connected to a 2016 Samsung vis HDMI Arc. I'm not sure if Im getting surround sound. While watching "normal" tv on occasions/intermittently the rears don't come on. Plus I was expecting a huge difference with the new set up. Here is my current setting on the TV HDMI Audio Format = Bitstream Audio Format= PCM (The other option is DTS Neo 2.5. Dolby Digital is greyed out) Checked on the Sonos Controller and the Beam's Audio in is Stereo, but The Play 1's doesn't indicate any Audio in (Should it?) Do I need to change the settings on my Samsung? Your help will be muchly appreciated. Cheers

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Havoc
6 years ago
O
OdellContributor I
posted in Speakers
Left play 3 outside in thunderstorm

So when I walked outside after two days of torrential down pours. We live in Pennsylvania and we were hit with the residual effects of hurricane Florence . I walked outside and saw my play three was left outside during all this rain . It was even plugged in. Well maybe the The play 3 is an outdoor speaker because I plugged it in and it worked and it sounds as good ever! Phew . maybe I got lucky Ir perhaps this is the first time they ever tested one of the speakers outside in the rain

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Keith N
6 years ago
J
Josh123Contributor I
posted in Speakers
Play 5 Orientation-Tweeters Disabled

Everywhere I read, it says that when placed in horizontal orientation, the inside tweeters are disabled to maintain stereo separation. My two stereo paired play 5s disable the outside and keep playing from the middle and inside. This seems backwards to me. I have them located in two alcoves on either side of my fireplace, so they are firing into the side of my fireplace. I would like the outside active, like I've read about, as they would have a better chance of bouncing off the room's walls and help fill the space. I love them and how they sound, but this contradiction from what I've read and what I am experiencing is confusing. I tried unpairing and re-pairing and I get the same thing. Any insight would be appreciated.

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P
6 years ago
Tom526
Tom526Prominent Collaborator I
posted in Speakers
Sonos One vs Play:1 vs Play:3, IMO

My mother ordered 4 Sonos One's, and since I own a couple Play:1s and a Play:3, I thought I'd do a simple side by side comparison of the 3. Simple setup, all 3 of them side by side, and ran Trueplay on all 3. Played a variety of songs from orchestra to rock. I'm no audio expert, but here's a couple things I noticed about the sound quality. This may not be a surprise to a lot of people! :) 1. Play:3 obviously had more bass due to the extra driver. 2. Play:1 has more bass than the Sonos One 3. Sonos One sounds clearer/sharper than the Play:1 and Play:3 4. Play:1 and Play:3 sound clarity were very close, Play:1 maybe slightly better in some cases. This is a side by side comparison and I probably wouldn't have known the difference otherwise (besides the bass in the Play:3.) Overall, they all sound great to me!!

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AjTrek1
6 years ago
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ROBBSKIEnthusiast II
posted in Speakers
Play 3 Discontinued?

Just went to Best Buy today, and the Play 3 has been REMOVED from the new Sonos display--just a Play 1, Play 5, and the new ONE. The guy told me it's still for sale, but it's being discontinued. Anybody else heard this? Is it going to be replaced with another Play 3 type "middle of the road" speaker, I wonder?

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Airgetlam
6 years ago
E
EugeneWayneContributor I
posted in Speakers
Use connect with active speakers

I have a sonos setup consisting of playbar, sub, and play5's version 2. I also have a set of meridian dsp8000 active speakers that I would like to integrate into the sonos system. Can this be done by using the connect and running it directly into the dsp8000 speakers?

4982
E
6 years ago
Z
ZamaXTrending Lyricist I
posted in Speakers
New Play: 3 gen 2 incoming?

So i've just noticed something on sonos own shop. The fact that i cannot find Play:3 anywhere means they've removed the product from sale and would mean an updated version is coming i believe. Are we getting a Play:3 Gen 2 before christmas? Discuss.

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S
6 years ago
D
DivineVisitorContributor I
asked in Speakers
Sonos ONE wall mount

Hey there, Looking for a bit of info regarding the new Sonos ONE with Alexa. I currently have my Sonos PLAY 1's mounted on brackets in the corners of my living room for surround sound. Will the Sonos ONE be able to mount on the same wall bracket or will there be a different way to mount it? Thanks for any replies. Cheers, Alan

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D
6 years ago
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sonos123lineinListener
posted in Speakers
'Line in source level' help

Hi, I was just wondering if it would be safe to set the 'Line In source level' to 10 with an iPhone connected and turning it up to fairly high volumes. Would this damage the speaker? The speaker I would be using is a Sonos Play 5 1st gen. Thanks

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Edward R
6 years ago
D
David BeaverContributor I
posted in Speakers
Smaller Sub

Anyone else thinking up of a bunch of uses of a smaller, less-expensive Sub? Especially zones with in-ceiling speakers or a modest Playbar setup. Nothing drastically different on overall design, just smaller and costing $500...

98116
Stanley_4
6 years ago
F
franzschoenbornContributor I
posted in Speakers
Sonos one not pairing

It all started with my sonos one not playing anymore... after multiple times trying to fix decided do disable the skill... worked for that one. However other speakers stopped working. I have 2 sonos1 speakers that were perfectly paired. One of them simply stopped. Tried even factory reset with the two sonos 1 players but pairing sinply doesn't work. Have now only one of them playing... please advise what else has to be done...

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AjTrek1
6 years ago
J
jayjay22Trending Lyricist I
posted in Speakers
I need help to Move Speakers, Add Rooms and fix my mistakes. Thanks

I have 2 houses.............. I have 2 complete Sonos systems.............. (Day 1) I am moving a pair of (1s) speakers to house 2 from house 1............no help from your web info on my laptop, or apple app on my phone !!!!!!!!! (Day 2) I have messed up my house 2 by adding only one off my (1) speakers from house 1 by pairing it to the wrong speaker in house 2. I am trying to add a new room for my new pair but you have no info on how to do that. Now I am going to start to delete speakers to try again. By (Day 3 ) this should be totally screwed up.............but I go on. I really could use some help. Please. Case #: 00271224

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J
6 years ago
H
HathawayoContributor I
asked in Speakers
Connecting a single sonos one to a play 5

Hello and im still fairly new to the sonos world and at the moment i currently have a single sonos one, and im really conisdering purchasing a play 5. But my question is that van i connect/sync a one and a play 5 together?( i know i cant do a stereo setup qith this but at the moment i just want some bigger sound and if i can sync the 2 together ill purchase a 2nd sonos one in a few months) Thank you so much!

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H
6 years ago
T
Truck89Contributor II
posted in Speakers
speaker request: smaller than PLAY:1 speaker

Customer requesting new speaker size, smaller than play:1 

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K
6 years ago
A
acemikegreenContributor I
posted in Speakers
Playbar sound muffled then ok then muffled again

Muffled sound comes in and out. Sent problem in 1189429322.

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Keith N
6 years ago
A
antrosContributor I
asked in Speakers
Line in not working after update

After updating to the latest firmware my Sonos Connect:Amp does not respons to the line in. It plays fine from the network. I have tried several sources and cables plugged into the line in.

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A
6 years ago
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SekrofContributor I
asked in Speakers
De-registering a Sonos One (with Alexa) to swap owner

Hi, Does anyone know how I can de-register (or de-couple) a Sonos One (with Alexa) from my Sonos account, so it can be registered with a new owner? To explain: I had a Sonos One and registered it to my Sonos account, and with the Alexa App. I have given it to my son and he would now like to add it to his own Sonos Account and set it up with Alexa on his own Amazon account. I've managed to decouple it from Amazon no problem, but can't find out how to do this in my Sonos account. One last point: The Sonos One is now in a different country (Netherlands) where my son is attending uni. Any ideas?

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jgatie
6 years ago
R
rstanitsContributor I
asked in Speakers
Delete a playlist

Message says not room enough for new playlist, replace. Well, I want to delete a very large one. How?

37235
Stanley_4
6 years ago
M
Michael_128Contributor I
posted in Speakers
Songs Keep Skipping

My Sonos system keeps skipping songs halfway through. I have read several comments from others and their troubleshooting ideas. Have tried it all. No luck. I've submitted a diagnostic # 2017805003. Please help!!!

11501
Jeff S
6 years ago
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PatWenContributor I
asked in Speakers
PlayBase surround issue, and/or wifi problem

Hi, I've had my Plabase + 2 Play:1 set up in surround mode for a year + without any issue. Everything on WiFi setup. The PlayBase has had a wired connection since i got it, but when I got the Play:1s I switched to WiFi as I did not want to add cables to the surrond speakers. A while ago I noticed that there was no longer any sound from the Play:1s. I tried to remove the surround, and re-add it. But it gives me an error. It goes through the set-up, I press the buttons on the speakers to add them to the surround. I get notified this: "Preparing the speakers in this room to work together. This may take a minute." I can play anything on the Play:1s on their own, but I can not add them to the PlayBase as surround speakers. It goes through the set, I press the buttons, and comes to: "Preparing the speakers in this room to work together. This may take a minute." Then I get: "Setup problem There was a problem preparing your speakers. Please check your network c

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P
6 years ago
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