Blown Speaker

2 replies
2682 views

I have a Play 1 and recently the speaker cracks whenever lower bassier tones are played. Is this something that can be sent in for repair?

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Keith NAnswer

Sonos Staff

mangomania: Typically we replace units entirely rather than sending something for repair. Instead of the back and forth, we'd rather just send you another product entirely while the team gets a closer look at the supposed hardware failure.

My recommendation is to get in touch with our support team directly and they will be able to determine if the unit needs to be replaced and get this sorted. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Keith NAnswer

Sonos Staff

mangomania: Typically we replace units entirely rather than sending something for repair. Instead of the back and forth, we'd rather just send you another product entirely while the team gets a closer look at the supposed hardware failure.

My recommendation is to get in touch with our support team directly and they will be able to determine if the unit needs to be replaced and get this sorted. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

controlav

Lead Maestro

A Play:1 is too cheap to realistically professionally repair in 2019.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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