Speakers

So annoying Sonos, My Sonos 1 stopped working with recent app update. What do I do?? Anyone else face the same issue??

Have two Sonia systems at two locations but wanted to take my Move between each location. It looks like I have to reset the move to get it to join the system at each location. SSID at each location is the same, not sure if that is the issue (but doubt it). Get a message saying that the Move is registered to a different system. Btw, both systems are in the same account. 

I am considering purchasing a Sonos Move, but after reading extensively it has become apparent that Sonos Move uses plain ole Wifi and not SonosNet.  I have an existing Sonos Nework with 5 other devices, including the Sonos Beam and 1 Sonos One. All of these are using SonosNet from a Boost plugged into a Ubiquiti PoE Switch.  In addition to the Ubiquiti Switch, I also have 2 Ubiquiti AP's broadcasting my Wifi, I have read a few articles that involve having to change a few settings on the Unifi Controller, but not the AP’s themselves. My question - will the Sonos Move work happily on Ubiquiti AP’s, or are there settings there I need to tweak too?

Hi I just purchased a Sonos move and the touch controls are not working on it at all.  I have enabled them in the app (and turned them off and back on), reset the device and added it again but they are completely unresponsive I have run a diagnostics in case someone here can help, the code is 1977921086 They’re impossible to find here at the moment (UK) I really don’t want to have to send it back Thanks

Dear Sonos, Just once again voicing my utter frustration with the fact that you are intentionally out dating older products.  I've seen your Marketing spin on S1 app versus S2 app, but at the end of the day, you are forcing customers who have spent a ton of money your technology into a compromise situation.  Use outdated S1 app (how long until you quite updating this??) or spend more money.   I think this is a terrible business practice.   Unlike cell phones or computers, people don't invest in larg sums of money in speakers and components with the idea that at one point in the near future they will be obsolete. I can tell you that if you continue down this path, Sonos as a company will slowly work itself towards being obsolete (out of business).  Your competitors will eventually provide better solutions without risks of being out dated or requiring additional money spend. If you want to make me a happy customer, take my S1 compatible Connect:Amp and offer me a replacement swap with th

Hi there,   will Sonos support WPA3? If there is support, which devices will get an WPA3 support/update?   thanks a lot

I am thinking about selling my 6 speakers and bridge. What is your experience, can I expect to get decent money for it?   Too many problems with speakers disconnecting, the loss of trust with “legacygate” plus the fact that Sonos doesn’t allow me to stream what I want has finally made me decide to get off the train.

Hello, Over the past years, I have managed all my music using iTunes, i.e. converting albums to the proper format and creating playlists. During all those years, I had to convert the playlists (the m3u files) from the Unicode UTF-8 encoding to ASCII/ANSI (this is the default Windows Encoding) coding since the Sonos players do not support UTF8. This is a multi-step process which is very prone to errors (don’t ask me why since this shouldn’t be necessary at all). ASCII is well and truly dead and buried. See this quote from https://answers.yahoo.com/question/index?qid=20100927014115AAiRExF: "Nowadays both ASCII and ANSI character sets are most effectively obsolete as we now have Unicode which currently provides 107,156 characters in a single character set and is expanding. See http://www.unicode.org/charts/ ." Other sites with similar wording can be found. My question is: when do you, Sonos, finally change the software of the players (I have two, the Conne

Hi i am trying to remove my old bridge and Connect from my system and install a new Move.  But no matter what I do.  The Bridge Removal Tool potion in the System Tools section does not seem to be available. Any suggestions as to how I can remove my old bridge and install the Move on my system?   regards  

I previously had a Move set up on a home WiFi network.  As part of getting out of my home for COVID, I brought my Move with me to another house that did not have a full network.  Upon trying to use the Move in Bluetooth mode, I’ve had no success despite a massive range of attempts to fix the issue.       I’ve tried restarting.  The top LED simply continues to flash white. I’ve tried restoring factory settings.  The “orange” LED I’m supposed to see never shows. I’ve tried adding a new entire Sonos system in the new house.  Wont recognize. There is nothing I can do in the app given I’m not connected to the Move nor an established Sonos WiFi system. Nothing has worked.   Please please help.

I have a Sonos Move and researched connectivity issues I had with it a few weeks back.   https://en.community.sonos.com/setting-up-sonos-228990/verizon-g3100-router-verizon-e3200-extender-sonos-move-play-5-boost-6838606#post16416428   Anyway it was just brought to my attention that the Sonos Move can be connected to my SonosNet mesh.   Is that true?

I have a Play 1 and a Play 5.  Some days after Uverse did a software upgrade,  I lost WiFi connectivity to the Play 1. A day later, Uverse did another software update and I lost connectivity to the Play 5.  Both work when connected via Ethernet cable.  When I pull up the desktop app, I get a ‘cannot find Sonos’ message.  I was on the phone for over two hours with tech support, and the problem could not be solved.  I deleted the Sonos 2 app and reinstalled Sonos 1, but that didn’t make any difference either. Almost certainly, the problem has to do with Sonos WiFi communication with the Uverse router.  PW and router info are all correct in the app, which I checked and re-entered while hard wired. Anybody have any suggestions?

We have a Sonos Move that we both use on WiFi at home and Bluetooth when we take it out of the house. We are 4 in our family and have many different devices (iPhones and iPads) that we like to use with the Move. This means that when we switch the Move to Bluetooth it will automatically connect to one of the paired devices within reach. The problem is that you need to unpair the paired device before you can pair another device. And sometimes it’s a drag to locate the currently paired device and either switch off its Bluetooth or erase the Move from its Bluetooth list! Does anyone know if you can i.e. unpair all Bluetooth devices directly on the Move so we don’t need to waste our time locating the paired device? I have searched for this but haven’t found it. Or is there another way to solve this?

Hi, as the move came out pretty pricey I have built one by myself: It runs very well - I am having problems with the oute power down of powerbanks. The speaker uses to less energy when booting up. Kickstarting it with the power cord helps. I will get one from Mi later today with a low power mode to fix the problem. Here is my how-to: http://tiefenthaler.name/symfonisk/en

Hi, hope to be part of community as soon as the gen 2 will be read. I have selected the Five Model but I have a question. Apart for In Home use that is quite clear (WiFi, connection, app, etc.), I plan to use the speaker with my new Philips PPMax portable projector connected via mini Jack line in input. In vacation I don't have access to WiFi or net connection except the one on my portable phone or tablet. The question is: this speaker works or can be used without WiFi connection using the line in input? I don't want to buy something that I can't use outside home (price very High) but Five is actractive because alone can work as stereo speaker...  Thanks to all Rino

How do you interpret serial numbers on a Connect to see if will be upgradable to S2, also S15 has no serial number on bottom?

Hi, I bought a single Sonos 5.  I read somewhere that when placed horizontally, it automatically detects and adjusts the way the speakers project the stereo mix -- something like there will be a wider stereo spread.  Is this true, does the speaker “know” it’s horizontal?  Or is it just a wider “spread” because the drivers and now aligned horizontally?

Hi, I have a Move but it doesn’t seem to charge on a USB-C cable. I’ve bought a brand new Hama charging / data cable with a max output of 3A.    it’s plugged into the wall with a regular (Apple) wall plug. But the battery is going down instead of up. and the orange light on the front is not lit…   If this is not the cable, then what cable should it be? And why is it not available on your Sonos store?? Regards, Marc    

I’ve just purchased a SONOS move, a couple of queries. 1. What is the recomended way to leave the MOVE when not in use and to preserve the battery? Power on, stored on the recharging ring switched on. Power off, stored on the recharging ring switched off. Some other combination.? 2. This is the first SONOS speaker I have purchased with voice activation. Is there any way the Move can be used to control my other SONOS speakers (6x SONOS ONE first gen and 1x Play bar) via the APP?

I use a Play 5 as a TV speaker.  I am using the 3.5mm jack input.  When there is a power blip or any issue with the Play5, it does not go back to the line input.  I have to open an app the select it to play the line input jack.  Is there any way to set the default to the line input?  Make it power up to this mode? Thanks, Rob

How do I identify if I have gen1 or gen2 devices to check compatibility  with S2. Is there any HW version guide or any way to check ?    ps;  it’s sad. That Sonos didn’t provide any comprehensive  guide

Hi, Today Sonos announced the S2 software for their latest speakers. Will the Play:1 and Play:3 speakers be compatible with the S2 release?

Hi,   is it possible to use a Play 3 gen 1 and a play 3 gen 2 as either a stereo pair or as surround speakers. Thanks

I have a pair of Gen 1 Play:5s. Can I hook these up to a Port and use them with S2?  

I already own two S1 speakers. Is it possible to pair them with a Play 5 Gen 2? And is this a good option for a good back yard/ patio party sound with some decent kick for our wedding? Or is there a better option? Thanks in advance.