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foxleybob
June 22, 2020
Question

Sonos 3?

  • June 22, 2020
  • 15 replies
  • 685 views

Hi.

I have an older Sonos 3 that was given to me by a friend a couple of years ago.

It worked fine for a while, but stopped last week.

I have tried re-setting it, but no joy.

When I try to turn it on I get 3 low bloomp type sounds.

Can any ony help me please?

 

Regards

Bob

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15 replies

Airgetlam
Airgetlam
June 22, 2020

I’m going to assume you mean a PLAY:3, as there is no Sonos 3. There isn’t a ton that can be done, other than attempting a factory reset, which would, if it works, erase all settings from the speaker, including any network information and playlists you may have set up. 

If it is a hardware failure, I’d suggest you contact Sonos Support directly to discuss it.

I suggest the phone folks, they have more options available because they're on the phone with you, they are available Monday through Friday during business hours. The Twitter support folks are available 24/7. 

Bruce
    Simon B
    Simon B
    Retired Sonos Staff
    June 24, 2020

    Hi @foxleybob, thanks for reaching out and welcome to the community. Regarding your concern about your Sonos Play 3, I would agree with @Airgetlam, If you can see a solid white light on top the Play 3, then it means that it is properly set up, and since you've already tried doing a factory reset on the Sonos product then you may contact Sonos Support directly to discuss the issue and for options. They’re open Monday to Friday, from 9 am to 10 pm EST. Our phone support number is ​1-800-680-2345.

    Let us know how you get on with the advice above.

    If there's any other issue you're having, feel free to reach out.
     

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      Airgetlam
      Airgetlam
      June 25, 2020

      I’m not convinced that the Twitter support still exists, after yesterday’s changes, you may be best off calling in. 

      Bruce
        foxleybobAuthor
        June 26, 2020

        Thank you, guys.

        I guess it’ll have to be a phone call then, which I’ll do tomorrow thanks.

        Simon B
        Simon B
        Retired Sonos Staff
        June 26, 2020

        Hi @foxleybob. Thanks for the update. Let us know what happened after contacting the phone support team.

        If there's any other issue you're having, feel free to reach out.

        You're always welcome here.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        foxleybobAuthor
        June 27, 2020

        Hi Simon B.

        I tied calling the number you gave, but it’s not recognised afraid?

        I did put a 0 in front of the 800, is that correct?

        foxleybobAuthor
        June 27, 2020

        Just Googled and found this number:-  0800 026 1526

        A Sonos message stating not available at this time, go to support.

        so here I am again:-D

        Simon B
        Simon B
        Retired Sonos Staff
        June 30, 2020

        Hi @foxleybob, thanks for the update. Upon checking that is the correct phone support number. They’re open Monday to Friday, from 9 am to 10 pm EST. Our phone support number: 1-800-680-2345.

        Let us know how you get on with the advice above, 

        We're here to answer any further questions you have.
         

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          foxleybobAuthor
          July 5, 2020

          Tried getting the Play 3 working again by restting..no joy.

          Also tried calling several times with no joy.

          I’m away next week, so will try again later.

          In the meantime, if anyone else has a miracle cure, then please be free to help me lol.

          Simon B
          Simon B
          Retired Sonos Staff
          July 7, 2020

          Hi @foxleybob, thanks for the update. Let us know how you get on with the advice above.

          The Sonos Community is always here to help

          Help others find useful content by clicking the like button and selecting the best answer to your question
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