We’ve had a Sonos One for 18 months and a Beam for about 6 months. In all honesty the Beam has been troublesome from the start but now neither speaker works unless one is directly connected to our router with an Ethernet cable. Our hub hasn’t changed and I have tried to re-set up the system but if you remove either from the Ethernet cable all of them disappears meaning we can’t play music through them. Interestingly I can still get Alexa on the 1 but it won’t find it on Airplay.
Any ideas. I have tried using the support guide - but couldn’t get any answers there
Question
Products disappear when disconnected from Ethernet Cable
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+14Hi
Thank you for reaching out to Sonos Community.
You just need to set up the speaker wirelessly again while the ethernet cable is connected to the Sonos speaker
Go to Settings » System » Network » Wireless Setup.
After you setup the wireless connection successfully that's the time you need to remove the ethernet cable for good.
Let us know if it works. If you need help with any other information, please be sure to let us know.
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